Customer Service Office

Location:

Posted:

May 18, 2015

Derek Szafarowicz

774-***-**** ******@*****.***

EDUCATION

University of Massachusetts Amherst May 2015

Bachelor of Science: Psychology & Sociology GPA: 3.2

EXPERIENCE

University of Massachusetts Amherst Amherst, MA

Assistant to Residential Hall Service Managers Dec 2013 – Jan

2015

• Contributed customer service to 9 service desks during school intersessions

• Relayed instructions from the main housing office to the 9 different service desk coordinators

• Supplemented as a service desk coordinator when one is unable to work

• Aided the main housing office with 200+ staff with check-ins and check-outs

Becket of Family Services Springfield, MA

Social Work Intern Jun 2013 – Aug 2013

• Maintained and organized an effective work environment for the lead social worker

• Timetabled meetings with clients based on availability of the social worker and their clients

• Typed up 30 to 40 hours of field notes per week to be used in the court room as evidence

• Developed a complete understanding of the processes of a social work position

Craig’s Place Amherst, MA

Night Attendant Jan 2012 – May 2013

• Facilitated positive interactions with 22 or more shelter guests

• Processed shelter paperwork with guest’s personal information and filed them away

• Filled in as a volunteer when short staffed

• Trained new volunteers on proper shelter procedures and rules

ADDITIONAL BACKGROUND

University of Massachusetts Amherst Amherst, MA

Customer Service Associate Jan 2013 – May 2015

• Demonstrate extensive communication skills with Service Desk Coordinator and the main housing office

• Process all mail-sorting, emergency maintenance requests, and general student inquiries

• Maintain a neat and organized environment while providing assistance to John Adam’s 2,700+ residents

• Provide technical support and consultation to John Adam’s community

Bueno Y Sano Amherst, MA

Cashier Jan 2014 – May 2015

• Provide friendly, accurate, and efficient cashier service to customers

• Communicate and contribute to a cooperative team working environment in English and Spanish

• Account for money in registers at the end of each shift and deposit money in the company safe

SKILLS

• Microsoft Office Suite: Word, Excel, PowerPoint

• Proficient in Spanish