Project Customer Care

Location:

Collierville, TN

Posted:

May 18, 2015

Contact this candidate

Resume:

CURRICULUM VITAE

Dasaradhi Eddula

EMail: *************@*****.***

Mobile:+1-901-***-**** [pic]

Diverse experience in Information Technology with emphasis on Application

Development of Internet/Intranet Technologies, Client Server (multitier

architecture) application, web-based application using ATG Commerce and

JAVA /J2EE.

Professional Summary:

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. Having around 8 of Years of IT Experience in Software Development of

the ATG Commerce, BCC and Dynamo 10.1.2, 9.1, 2007.1 and JAVA/J2EE

Applications.

. Expertise in spring 3.0 (IOC, JDBC Support, ORM Support, Spring MVC).

. Extensive experience in Struts frames work.

. Extensive experience in Hibernate frames work.

. Extensive experience in programming JDBC, Servlets, JSP and JSTL.

. Interacting with client for requirements gathering.

. Strong coding and design skills applying OOPS concepts.

. Leading and mentoring the team by provided technical solutions.

. Preparing Low level & High level design documents.

. Strong Verbal and client interaction skills.

. Experience in RDBMS databases like Oracle, MS SQL & Sybase

. Good at writing simple and complex SQL queries.

. Extensive experience in programming JDBC, Servlets, JSP and JSTL.

. Expertise in creating xml schema and wsdl Files for JAX-RPC web services

development.

. Experience in debugging, generating client and connecting to web

services using JAX-RPC an implementation of SOAP.

. Domain experience, Insurance, Retail and EMS.

Academic Summary:

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. BE Electrical and Electronics Engineering From Anna University, Chennai.

Professional Experience:

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. Working as an Associate of project for Cognizant Technology Solutions

Ltd, Bangalore from Oct2010 to till date.

. Worked as an Assistance System Engineer for Tata Consultancy Services

Ltd, Chennai from Sept 2007 to Oct2010.

Technical Skill set:

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Operating Systems Windows 2000/NT and Win XP.

Languages Java/J2ee.

Databases MySql 4.0 and Oracle 10g.

J2EE Technologies JDBC, Servlets, JSP and Thyme leaf.

Frame works Spring, Hibernate and Struts.

E-Commerce Products ATG Dynamo, ATG Commerce,BCC

Internet Tools HTML, XML and Java Script.

Web Server Tomcat 7.0.

Application Server WebSphere6.1,JBoss5.1 and Web Logic 11g

IDE Eclipse,RSA and RAD.

Version Control CVS, SVN, VSS and GIT.

Tools

Modeling Language UML and ER Studio.

Certifications:

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. Sun Certified Programmer for the Java 2 Platform, Standard Edition

5.0.

. IBM Certified Solution Developer - Web Services Development

for Web Sphere Application Server V6.1.

. ITIL V3 Certified (Foundation Certificate in IT Service Management).

Projects and Assignments:

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Project Title US Auto Retailer- Business 2 Business Application

Period Jan2014-Till Date

Position Onsite coordinator and Tech Lead

Responsibiliti Acting as Onsite coordinator for the project from

es Nov -2014.

Lead the team of 6 members for ATG Endeca

Integration.

Involved in the estimation, project planning

analysis and design.

Performed migration in various environments such

as Windows, System testing env, UAT and Prod.

Involved in Defect Fixing.

Involved in Unit testing.

Involved in performance testing using Jmeter

Project Client is the No. 1 auto parts retailer in America

and a Fortune 500 company. sells auto and light

truck parts, chemicals and accessories through

over 4,000 stores in 48 states and the District of

Columbia in the United States and 84 stores in

Mexico. All of these stores are owned by the

company - there are no franchises.

Implemented ATG Endeca Integration and implemented

catalog navigation with latest Endeca Experience

manager cartridges.

Operating Windows/UNIX.

System

Application JBoss5.1.

Server

platform Java/J2EE, ATG Dynamo, ATG Commerce,BCC

Version SVN.

Maintenance

Front End & Eclipse.

Other Tools &

Technologies

Project Title US Auto Retailer- Business 2 Commerce Application

Period Oct2012-Dec2013

Position Onsite coordinator and Tech Lead

Responsibiliti Lead the team of 4 members for Mobile App

es Services.

Involved in the estimation, project planning

analysis and design.

Involved ATG Rest services development.

Involved in Defect Fixing.

Involved in Unit testing.

Involved in performance testing using Jmeter

Project Client is the No. 1 auto parts retailer in America

and a Fortune 500 company. sells auto and light

truck parts, chemicals and accessories through

over 4,000 stores in 48 states and the District of

Columbia in the United States and 84 stores in

Mexico. All of these stores are owned by the

company - there are no franchises.

Implemented ATG Endeca Integration and implemented

catalog navigation with latest Endeca Experience

manager cartridges.

Operating Windows/UNIX.

System

Application JBoss5.1.

Server

platform Java/J2EE, ATG Dynamo, ATG Commerce

Version SVN.

Maintenance

Front End & Eclipse.

Other Tools &

Technologies

Project Title ORC

Period Oct2011-Sept2012

Position Sr Developer

Responsibiliti Analyzed the user stories and identified the tasks

es for that user stories.

Involved in agile development with distributed

agile teams onsite and offshore using tools like

JIRA for Agile tracking.

Implemented ORC Services project to communicate

with the Easy Open API, multiple of them, to

obtain the requisite information and return back

to the Client with REST styled API communicates

using JSON with the Client.

Implemented ORC Web project to communicate with

the Services but it has the potential of not being

the only consumer. Mobile, Tablet and Kiosk can

also consume the ORC Services API and get their

information by using new technologies like Thyme

Leaf, JAX-RS, Cloud, ESB and SPRING-MVC, BDD

(Behavior driven development), test automation

with Selenium and web services technologies.

Implemented the Spring Controllers, Business

Delegate and Service Impl for orc-web project to

display in the UI.

Used Jenkins to write the user stories and agile

project tracking in JIRA.

Attended the scrum call to update the status and

impediments of the tasks.

Involved in unit testing and design documentation.

Involved in fixing the bug's that raised in

production.

Project Staples.com is based on IBM based package solution

(WCS), this has led to higher dependency on that

vendor and code had become monolithic and

inflexible for any new features Vision of this

pilot was to rollout a project built completely on

new stack of open source technologies and

establish new processes for running distributed

agile with multiple vendors. Creation of online

portal where customers can return as item was

identified for this pilot.

In today's world to return an item online, the

customer has to call the customer care, chat with

the customer care reps or download the returns

form and return the item at the nearest Staples

store. When calling or chatting in, the customer

need to answer a set of questions asked by the

customer care reps about the item he/she wants to

return. The customer care reps would inform the

customer of the return policies and the how the

money will be credited back to his account etc.

Customers find this problematic and time consuming

since he/she has to wait for the interaction with

the customer care reps to complete the return

process. Also, the existing process is cumbersome

and requires multiple follow up via emails and

phone calls and discussion with the right customer

care agent to complete the return.

The solution approach is to provide an online

portal for logged in users to initiate an online

return by capturing the necessary information to

process a return for example, Item to be returned,

Reason for return, Quantity of item to be

returned, Confirm pick-up address and email

address. Once the returns are processed, the items

can be returned in three ways:

Shipping it back to Staples.com/CA via the

shipping label sent to the customer

Pick up the item from customer location by a

staples associate.

Return the item at a store.

The online solution also sends email to the

customer about his return, how much money he is

getting back, what are the guidelines for return

etc.

Operating Window's 2005/XP.

System

Application Tomcat 7.0.

Server

platform Java, J2EE, Springs, CXF Rest Services and Thyme

leaf.

Version GIT.

Maintenance

Front End & STS.

Other Tools &

Technologies

Project Title CEMAFORE

Period Nov 2010-Sept-2011.

Position Module Lead

Responsibiliti Analyze the proposed changes existing system.

es Emphasize the impacted areas.

Implementing the change requests and new

functional requests.

Coding of Spring Controllers, Action classes,configuration files, Validators

Developing Interfaces to other applications.

Reviewing test cases written by testing team.

Performing Unit testing, Integration testing and

system testing.

Involved fixing the bug's arisen in production.

Project Cemafore is a PDM (Product Data Management) tool

where Philips engineers will create, manage

information of consumer end Product. The

information being stored and managed include

engineering data such as CAD models, drawings and

technical specifications, specifications for

manufacture and development, and the types of

materials that are required to produce the end

product. The information is stored in the form of

master data called Article that is identified with

12digit number.

PDM is part of Product Life cycle Management

(PLM), PLM is a strategic business approach that

applies a consistent set of business solutions in

support of a product from its conception, through

design and manufacture, to service and disposal.

PLM integrates people, data, processes and

business systems and provides a product

information backbone for companies and their

extended enterprise.

Module

Title : Nextgen

Team Size : 05

AC2M (Article Classification and Component

Management): Master Data of materials and its

documents are created here in this module. These

materials are communicated to DMS2 for designing

and to SAP for material management.

UPA (User and Project Administration): This module

controls Organization/project/persons Role

management through administrative operations.

IPM (Integral Problem Management): It focuses on

the workflow problem management. Tracking of all

product / project related problems from PCP to end

of production.

Application Tomcat 6.0.

Server

platform Java, J2EE, Springs and Hibernate.

Database Oracle 10g.

Version VSS.

Maintenance

Front End & Eclipse.

Other Tools &

Technologies

roject Title ICD10 Crosswalk Analyzer and Code Converter

Period September 2009-Oct2010

Position Sr.Developer

Responsibiliti Analyzed the Business Requirements.

es Involved in preparing detail plan and estimation

and design for Module Development.

Identified the services for the Requirements.

Involved in developing the Schemas and WSDL's.

Preparation of Solution Design and Component

Design Documents

Coded the all the necessary Business logic using

Java, and with the help of Assent the coding

standards were verified.

Involved in web services testing by using Soup UI.

Involved in generating web services client and set

the service response to JSf GUI.

Interacted with Clients for Status update about

Project.

Leading one of the Module developing in project.

Training the Team in resolving the severity

Issues.

Use to develop PL/SQL scripts, to resolve data