Reception, A/R clerk, data entry, collections

KIMBERLY MITCHELL

** ***** ***, *******, ** ( L*M 5L1 647-***-**** ( ***********@****.**

DEDICATED . RESPECTFUL . INTEGRAL . SPIRITED

PROFILE

Outgoing and personable Customer Service and Administrative Support

professional with over 20 years of experience working with the public.

Excellent interpersonal skills, interacting favourably with

individuals of all cultures and backgrounds. Courteous and polite,

enjoys helping customers in every aspect ensuring a high level of

personal service and satisfaction.

HIGHLIGHTS OF QUALIFICATIONS

< Reception and office experience

< Excel in customer relations

< Administrative abilities

< Computer proficiency

< Multi-line phone proficiency

< Process payments; Cash handling

< Accurate with meticulous attention to detail

< Organized with effective time management

< Strong communication and listening skills

< Complex problem solving

EMPLOYMENT EXPERIENCE

Senior Accounts Receivable Clerk - Lifelabs (CML HealthCare Inc.),

Mississauga ON June 1980-Sept 2014

Verified details of transactions, including funds received and total

account balances . Secured prompt and regular receipts for payments

made by clients . Entered patient's laboratory OHIP information

into AS400 data base . Processed online payments of VISA and

MasterCard . Deposited third party cheques . Balanced summary

reports for verification and approval . Researched and resolved

billing and invoice problems . Entered patient information into

system database . 50 wpm . Collected outstanding accounts by

telephone or mail . Assisted clients in arranging payments for

outstanding accounts, following company guidelines . Front desk

reception . Some knowledge of third-party insurance companies .

Performed efficiently as a team member

Cook and Server - Royal Canadian Legion Branch 101, Toronto ON Oct

1999-Jan 2004

Worked with a team to prepare, cook, and serve catered affairs in

legion banquet hall . Events included a minimum of 50 to a maximum

300 people . Assisted with clean up . Prepared sandwich fillings

and deli meats for sandwiches to be served to legion members.

Jewelry Sales Clerk - T Eaton's Co., Mississauga ON May 1976-July 1980

Shared product knowledge with customers while making personal

recommendations . Worked as a team member to provide the highest

level of service to customers . Demonstrated that customers come

first by serving them promptly and with a smile . Verified and

ensured that all merchandising standards were maintained.

EDUCATION & TRAINING

W.H.M.I.S. Trained, safety-oriented . Health & Safety Certified

High School Diploma, Cawthra Park Secondary School, Mississauga ON

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