Customer Service Sales

Address: *** ********* **

SELENA PARKS N. Chesterfield, VA 23236

Mobile: 804-***-****

E-mail: ************@*****.***

Customer Service and Sales with over 7 years of call center in an inbound/Outbound experience working onsite and

remotely. I am seeking a career that is both challenging and rewarding

Employment

Oasis Marketing Solutions From 10/2012 to 02/2014

Job Title: Call Center Sales Representative Work from Home

Job Description: Take on responsibilities in a call center remotely performing telemarketing and

appointment setting and b2b duties. Talk with new and existing customers for company products and

services. Work on different assignments medical products and services mostly inbound and some

outbound calls from a predictive dialer and prior manually from advertisements on TV commercials

and online marketing. Process online retail payments. Software: five9 software/Microsoft Office

Suite/salesforce/manage multiple screens. Advertisement and marketing, Internet Rese arch and Social

Media Platforms.

Carepoint Medical From 10/2010 to 08/2012

Job Title: Call Center Inside Sales and Customer Care Glen Allen, VA

Job Description: Work in a fast paste call center environment for a medical supply company receiving incoming

calls from new and existing customers through advertisements interested in medical products and services

utilizing a dual computer monitor going by the quality assurance protocol taking notes updating prior customer

accounts doing order and data entry. Gather doctor’s information and customer/patient’s insurance verification

while on the phone phone with Medicare. Research doctors information for accuracy. Fax RX to the doctor for

medical products. Suggest other products and services to customers. Other job duties include printing

documents reminding customers of additional information to complete orders, and making some outbound call

reminders. Job involve working in a call center environment taking incoming calls.

TLK Group From 09/2009 to 09/2010

Job Title: Call Center Sales and Customer Service N. Chesterfield, VA

Job Description: Provide Customer Service and sales in a contact center through making calls to

existing customers to updating customer accounts maintaining and updating service with high call

volume. Actively listening to customers and provide product knowledge.

Hilton Reservations From 05/2008 to 09/2009

Job Title: Customer Service Reservations/ Tampa, FL

Job Description: Work in a contact center environment for Hilton reservations receiving incoming calls

with high call volume for hospitality related services and sales. Make reservations for Hilton gues t

worldwide providing service upsell rooms. Assist customers with questions by researching location,

shuttle and airport, nearby hotels and complimentary guests services being offer. Be knowledgeable of

Hilton and Non Hilton hotel brand and complimentary service being offered at the location.

Understand the company system and software used to input data. Be desirable of working in the

contact hospitality industry.

One Touch Direct From 05/2007 to 02/2009

Job Title: Customer Service Representative Tampa, FL

Job Description: Inbound call center agent for Investools receive incoming calls from individuals

around the United States interested in attending investment seminars and provide information to

customers about different programs offered. Second Program involved data entry for Verizon wireless

accounts with upgrade on text messaging plans.

Perform data entry to all Verizon customer accounts on cell phone services and features updating

accounts.

College Academic Background

Major Design & Marketing/ International College of Design & From 08/2007 to 05/2009 Tampa, FL

Tech

2 year Associates

Work and Academic Awards

Awarded 7 Kudos at Carepoint medical for productivity and 100% Customer Satisfaction 2010/2011

Music/Academic Scholastic Achievement 2004/2005/2006/2007/2008

Outstanding performance Amazon 2012/2013

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