Project Customer Service
Resume:
Srigeetha Ranga
*********@*****.***
PROFESSIONAL SUMMARY:
• Business Systems Analyst with 7+ years of domain experience in Retail, Finance, Healthcare and Utilities.
• Expertise in Business Analysis, Data Analysis, Business Rules and creating business process documents.
Thorough understanding of RUP (Rational Unified Process).
• Experience in Business Process Improvement methodology by following the various process improvement phases,
like Scoping, Analysis, Redesign, Implement, Operate and Review.
• Experience in capturing metrics and developing various kinds of reports for analysis of data to help management
make business decisions.
• Experience in conducting Gap analysis by identifying existing technologies, documenting the enhancements to
meet the end-state requirements, Cost Benefit analysis, Risk analysis and ROI analysis.
• Strong experience in preparing Functional Requirement Document (FRD), Use Case Specifications and
Functional Specifications using Workflows and UML diagrams.
• In-depth knowledge of various stages of SDLC such as Planning, Analysis, Design, Development and Testing and
various development methodologies (from traditional to Agile).
• Actively used Joint Requirement Planning (JRP) and Joint Application Development (JAD) sessions for
requirements gathering and brainstorming ideas.
• Involved with extensive client interactions and converting business functionalities into SOA models across
heterogeneous IT environments.
• Experience in requirements management, controlling change and preparing RTM.
• Experience in creating test plans, test cases, UAT (User Acceptance Testing) and end-to-end testing.
• Very well versed in documentation, presentation & training users/peers.
• Excellent interpersonal and communication skills with technical engineering teams. Strong mediator between
external and internal customers
• Good analytical and problem-solving skills with customer service oriented attitude.
TECHNICAL SKILLS:
Business Modeling Tools Rational Suite, MS Visio, MS Office Suite
Requirements Management Tools Requisite Pro, Caliber, Optimal Trace, Share Point
Languages UML, HTML5, XML, PL/SQL, SQL, C, JAVA/J2EE
Methodologies Agile, RUP, Waterfall
Operating System Red Hat Linux, Windows, UNIX
Databases Oracle, SQL Server, MS Access
Testing Tools Win Runner, QTP
Oracle Apps (ERP), Data Warehouse ETL, Supply Chain, Rally, API, Clear Case,
Other CVS, Subversion, StarTeam, Jira,Test Director, HP Quality Center, Clear Quest,
Service-Now, SQL Developer, Toad, MS Project
PROFESSIONAL EXPERIENCE:
Client: Kohl’s Corporation, Milpitas, CA Aug ‘12 –
Present
Kohl’s corporation is a chain department store offering a wide selection of clothing, accessories and home needs.
Role: Sr. Business System Analyst
Responsibilities:
• Working on requirements gathering for the development of new features and enhancements for the existing kohl’s
web application.
• Managing requirements and communicating between business and technical teams using Data Flow diagrams in
Rational Rose and Requisite Pro.
• Working closely with the marketing team to gather requirements for various Kohl’s marketing campaigns
(coupons, special event sales, subscribed member deals).
• Captured data & metrics around various marketing campaigns and developed reports to visualize the data for
analysis using excel reporting.
• Successfully coordinated with various groups (Business, Database, User Interface, Development & QA) regarding
data requirements, requirements validation, Gap analysis and impact analysis.
• Involved in improving the business processes within the team to ensure that everyone follows the same process
towards defining scope, requirements gathering, validation of the requirements and documentation.
• Involved in project management activities, like project planning, define project milestones and monitoring
progress using MS Project and updated plans as required.
• Followed a structured approach to organize requirements into logical groupings of essential business processes,
business rules, and information needs, and ensured that critical requirements are not missed.
• Gathered requirements by using interviews, observation, JAD, brainstorming sessions and documents analysis.
• Converted business requirements to system requirement specifications.
• Writing user stories for every user action in detail with required flow diagrams using Visio.
• Conducted walk through meetings in order to validate the FRD document with business and technical teams.
• Performed data validation from the database using SQL scripts to ensure the features have been designed as per
requirements.
• Using Agile development process. Participating in Sprint planning and daily standups.
• Created test plan and test cases for the current phase.
• Participating in planning, scheduling and execution of System testing with QA teams.
Technologies: Agile, Rational Rose, Requisite Pro, MS Visio, MS Project, UML, SQL, Clear Quest, SVN, Quality
Center, MS Office, SQL Developer, Oracle, Java/J2EE, API, HTML5, JSP, Red Hat Linux
Client: Wells Fargo, San Francisco, CA Apr ‘11 –
Jul’12
Wells Fargo is a multinational banking and financial services holding company providing banking, mortgage, investing,
credit card, insurance, consumer and commercial financial services.
Role: Sr. Business Analyst
Responsibilities:
• Worked on gathering requirements for new features and enhancements of online banking Web application.
• Involved in interviewing business area experts, asking detailed questions on requirements and documenting them.
• Created User Stories, Entity Relationship diagrams from the list of requirements using Visio.
• Attended JAD sessions in order to capture Business rules for the UI system.
• Strictly followed the Business process improvement methodology for each phase of the project, thus ensuring
timely delivery of new features and enhancements.
• Used Excel to create the data mapping documents which is used by Development & Testing teams and worked
closely with them in order to make sure the correct data is being passed from one system to another.
• Was involved in project management activities, like project planning, development and execution. Defined project
milestones, schedules, monitoring progress using MS Project and updated plans as required.
• Used SQL to access the database for data analysis.
• Used Agile model throughout the project cycle to plan and track stages of project. Participated in Sprint planning
and daily standups.
• Validated technical designs created by IT developers against functional specifications.
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT) and back end testing.
• Effectively communicated issues in weekly and daily meetings making them visible to various group members.
• Worked on a CR (change Request) or Defects to make sure they are consistent with the requirements.
Technologies: Agile, SQL, MS Visio, MS Project, Java/J2EE, API, HTML5, XML, Oracle, Red Hat Linux, Clear Quest,
SVN, Quality Center, Share Point, MS Office
Client: Comcast, Sunnyvale, CA Feb ‘09
– Mar ‘11
Comcast Corporation is an American mass media company and is the largest broadcasting and Cable Company in the
world.
Role: IT Business Analyst
Responsibilities:
• Was responsible for gathering and managing requirements for the customer management Web application.
• Managed requirements and communicated with various groups and team members using UML diagrams in
Rational Rose and Rational Requisite Pro.
• Followed the UML based methods using Rational Rose to create Activity Diagrams, Sequence Diagrams &
Collaboration Diagrams.
• Analyzed client requirements, generated workflow process and documents necessary for the project.
• Was responsible for understanding business rules that drive system logic.
• Initiated Use Case Analysis using UML, which provided the framework for potential use case deliverables and
their inter-relationships thus ensuring maximum software reuse.
• Documented user requirements using MS Word.
• Identified and resolved issues between business requirements and technical constraints, often involving other
business analysts and technology staff.
• Utilized knowledge of networking and LDAP for integration requirements analysis.
• Provided weekly status report to the product manager and director of IT.
Technologies: UML, SQL, MS Visio, Clear Quest, Waterfall model, Java, SQL Server, SQL, CVS, Quality Center, MS
Office
Client: GlaxoSmithKline, Raleigh, NC Nov ‘07 – Jan
‘09
GlaxoSmithKline is a multinational pharmaceutical, biologics, vaccines and consumer healthcare company.
Role: Business Analyst
Responsibilities:
• Was responsible for gathering requirements for various enhancements of the inventory control system.
• Facilitated questionnaire sessions to identify business rules, requirements and document them in a format that can
be reviewed and understood by both the business users and technical team.
• Followed a structured approach to organize requirements into logical groupings of essential business processes,
business rules, and information needs, and ensured that critical requirements are not missed.
• Used RUP with most of its supporting tools – Requisite Pro & Clear Quest to implement the requirements and
change management respectively.
• Prepared as-is workflow and To-Be workflow diagrams of the inventory control system.
• Translated the requirements obtained during the requirements gathering phase to the development team and was
responsible for the tradeoff of requirements not feasible for the project.
• Created Use Cases from the list of requirements using Rational Rose.
• Created Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams using Rational Rose.
• Reported bugs in Clear Quest, interacted with the developer for resolving the bugs and retesting the resolved bugs.
Technologies: Rational Rose, UML, SQL, RUP, MS Office, Clear Quest, CVS, Java, HTML, XML, Oracle, Test Director
Client: HDFC Bank, India Aug ‘06 –
Oct ‘07
HDFC Bank is an Indian banking and financial services company providing a range of commercial and personal banking
services.
Role: Business Analyst
Responsibilities:
• Worked on gathering requirements for the development of core banking Web application for HDFC bank.
• Involved in interviewing business area experts, asking detailed questions and carefully recording the requirements
in the format so that it can be reviewed and understood by both business and technical people.
• Gathered user and business requirements through surveys, prototyping and observing from account managers and
users of existing system.
• Worked as a liaison between technical and the business clients to support critical business strategies.
• Created UML diagrams including Use Case diagrams, Activity Diagrams using MS Visio.
• Collected Business Requirements and converted them into Systems Requirement specifications.
• Developed non-functional requirements and documented them as Business Rules, Quality attributes, constraints
documents.
• Used waterfall model throughout the project cycle to plan and track stages of Requirements Analysis, Design,
Development, Testing, Deployment and Maintenance.
• Validated technical designs created by IT developers against functional specifications.
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT) and Back End
Testing.
Technologies: Waterfall model, StarTeam, Clear Quest, UML, Test Director, MS Visio, Java/J2EE, Oracle, SQL, Red Hat
Linux, MS Office
Education:
Master’s in Computer Applications
Bachelor’s in Computer Science
Contact this candidate