Accounts Assistant
Resume:
Yvette Hawkins
**** **** **** ***** ********, GA
Lithonia, Georgia 30058
**.*********@*****.***
Cell: 918-***-****
Home: 918-***-****
OBJECTIVE:
To secure a challenging entry-level position with a dynamic organization which will enable me to apply my
experience and creative skills to the benefit of the organization.
EXPERIENCE:
Hyundai Capital America, Marietta, GA
Collector II: August 2012-November 2013
Performed collections on past due automotive loans 60-90 days past due
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Maintained accounts pending repossession to prevent company losses
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Processed extensions to cure delinquencies
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Performed skip tracing to locate customers to assist with resolving accounts
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Greentree Servicing, Regional Office, Kennesaw, GA
Senior Collector/Loss Mitigation: Oct 2009- August 2012
Collected on past due accounts 30-90 days delinquent.
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Assisted customers to bring account current via extensions and payment plans.
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Home Saver Program Assistant
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Prepped accounts for legal actions and possible repossessions.
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Daily contact with attorneys in various states.
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Execute writs of possession.
Volt Services Group, Marietta, Georgia
Senior Collector, Hyundai Motor Finance: May 2008- April 2009
Responsible for managing a queue consisting of past due accounts 60-89 days past due.
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Maintained an account file of 125- 175 rotating accounts and ensuring that each account is completed to its
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fullest prior to being assigned for repossession.
Achieved & exceeded the daily goal of 20 calls & 10 accounts worked per hour.
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Proactively worked all accounts to best assist the customer in getting current
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Offering deferments; Setting up Post Dated Checks; Suggesting payment alternatives: Western Union,
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Money Gram, Auto Draft
Established excellent business relationships with repossession, & field assignment vendors.
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Provided senior collector assistance via second voice talk offs & peer training.
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Friedmans Inc., Smyrna, Ga.
RCC Collector II: July 2006- July 2008
Contacted customers regarding past due jewelry accounts, 15-120 days past due.
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Securing promises to pay.
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Processed extensions to cure delinquencies.
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Skip Tracing: Accurint
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Exceeded company standards for accounts handled/dollars collected.
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Greentree Servicing, Smyrna, GA
Senior Collector/Legal Processor: June 2001- July 2006
Collected on past due accounts 30-90 days delinquent.
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Assisted customers to bring account current via extensions and payment plans.
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Prepped accounts for legal actions and possible repossessions.
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Daily contact with attorneys in various states.
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Executed writs of possession.
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Nations Recovery Center, Atlanta, GA
Collector: July 2000-November 2001
Collected on charged off credit cards, automobile loans and lines of credit.
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Specialized in settlement offers to resolve accounts and cure delinquency.
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Law Offices of Frederick J. Hanna, Marietta, GA
Recovery Collections Specialist: May 1997 - July 2000
Collected pre-charged off accounts for Bank of America (Visa/MasterCard)
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Skip-traced
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Prepared accounts for litigation.
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Credit Analyst.
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EDUCATION:
NorthsideHighSchool,Atlanta
May1988
SKILLS:
Typing:85 wpm
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Windows XP, Windows Professional
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Excel; Powerpoint
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Davox Autodialer; Melita Autodialer
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TLO
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Accurint
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-REFERENCES FURNISHED UPON REQUEST-
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