Customer Service Manager

JENNY PIETRICK

***** ****** ***** ****, **** C, Westlake, Ohio 44145 C: 440-***-**** *************@***.***

Professional Summary

Accomplished registered nurse with experience in various clinical and managerial positions. Dedicated to patient safety and quality outcomes. Positive, caring and customer service oriented attitude. Resourceful problem solving professional who thrives in a fast paced setting. A true team player who works well with all colleagues.

Skill Highlights

Experience in the collaborative process of assessment, planning, facilitating, evaluation, and application of services to meet healthcare needs Enthusiastic caregiver Strong medical ethic Excellent assessment skills Competent in the delivery and monitoring of conscious sedation

Advanced Cardiac Life Support (ACLS) certification CPR Excellent IV skills Experience in ICU, ED, pediatrics, perioperative services, nursing supervision Hospital and ambulatory surgery center experience Good interpersonal and communication skills

Professional Experience

RN/DON Laser Spine Institute

Recruited and trained staff for a new outpatient minimal invasive spine surgery center. Worked beside staff circulating cases and managing day to day operations. Successful ODH and Pharmacy survey. Knowledgeable in perioperative services. Directed staff to ensure optimal quality and clinical results. Achieved patient satisfaction scores at 98 percentile by implementing process improvements. Implemented training and ongoing education for staff.

RN / Nurse Manager Premier Physicians

Experienced in outpatient surgery center day to day operations. Functioned as manager and staff nurse in all clinical areas . Skilled in delivery and monitoring conscious sedation. Expanded service lines and educated staff to perform at high level of care. Specialty services provided GI, Plastics, Hand, Opthalmology and Pain Management. Facilitated a strong quality, infection control and risk management program. Outstanding patient satisfaction and outcomes. Responsible for ongoing education and training surveys Successful AAAHC and ODH surveys

Director of Nursing Brighton Gardens

Responsible for the collaborative process of assessment, planning, facilitating care, evaluation of 110 residents and family members. Advocated for options and services to individuals and families comprehensive health care needs through communication and available resources. Promoted high quality care with cost effective outcomes.

08/2014 to 03/2015 Mayfield Heights, Ohio

03/2008 to 08/2014 Westlake, Ohio

10/2007 to 03/2008 Westlake, Ohio

Successfully managed 12 LPN staff in coordination and ongoing care of residents. Achieved state accreditation from the Ohio Department of Health. Maintained quality and risk management program. Identified quality and risk issues in wound care and medication distribution process and implemented corrective action plans.

RN Staff Nurse Saint John Westshore Medical Center

Worked in various clinical roles though out years of service. Experienced in all perioperative services Circulating RN in general, gynecology, hand, ophthalmology cases as well as assisting in pain management procedures. Former ER, Pediatrics, ICU, Peritoneal dialysis, Nursing supervision experience. Co Chair of clinical ladder. Participated in chart audits and quality improvement projects. Participated in educational opportunities for staff in the OR Participated in Joint commission readiness.

Education and Training

Associate of Science: Nursing University of the state of New York

Licenses

CPR certified through American Heart Association ACLS

Affiliations

AORN APIC

10/1985 to 10/2007 Westlake, Ohio

Albany, New York, USA

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