Technical Support Assistant

Location:

Posted:

May 18, 2015

Gagandeep Birdi

Harrisburg, PA 17102

********@*****.***

CAREER OBJECTIVE

Technical Support Technician looking for opportunity to build comprehensive technical

environment and enhance effectiveness of existing department.

EDUCATION

Harrisburg Area Community College (HACC) Harrisburg, PA

Associate in Applied Science - Computer Network Technology Graduated in May 2015

Related Courses:

Network Computer Technology1, Network Computer Technology 2, The Physical Network,

Introduction to Windows Servers, Internetworking, Fundamentals of Linux Administration,

Technical Support, Information Security Fundamentals, Installing and Troubleshooting PC’s.

SUMMARY OF SKILLS

• Computer assembling, maintenance, troubleshooting hardware and software problems,

configuring and troubleshooting desktops, laptops and servers.

• Knowledge of LAN, WAN, network installation, servers, VoIP, networking and

telecommunications devices.

• Knowledge of Windows XP, Vista, 7 and 8, Apple OS X and Linux.

• Designing, installing, testing, and certifying communications wiring systems, installing

internal and external access points and IP cameras.

• Connect and set up peripherals including network printers, desktop printers, and scanners.

• Utilizing Footprints to create, update and close work orders.

• Roll out new systems, including unpacking, ghosting, deploying a multitude of new systems,

installing and configuring software and hardware and disposing of old equipment.

• Personal attributes: Hard working, excellent attendance, dedicated, team player, positive

minded, respectful, honest, organized, dependable, problem-solver, self-motivated, detailed.

• Languages: English, Hindi, and Punjabi

WORK EXPERIENCE

Harrisburg Area Community College (HACC) April 2014 – May 2015

Technical Support Assistant/Intern Harrisburg, PA

United Parcel Service (UPS) May 2012 - April 2014

Package Handler Harrisburg, PA

Exxon Mobil November 2010 - May 2012

Specialist Harrisburg, PA

REFERENCES

Available upon request.