Customer Service Home Health

Cira Cheung

Customer Service and Management

Toms River, NJ

**********@*****.*** - 732-***-****

Offer Customer Service Skills, Team Work Orientation, and Motivation to grow within the company. Dedicated

to meet corporate goals and overall success.

WORK EXPERIENCE

Home Health Aide

Help Solutions, L.L.C - Lakewood, NJ - October 2011 to December 2013

Responsible for individuals in need of home care and complete support of their needs. For example, cooking

their meals, personal hygiene, laundry, transportation to appointments, light housekeeping, and medication

reminders.

Crew Chief and Server

INTERNATIONAL HOUSE OF PANCAKES - Toms River, NJ - November 2005 to October 2011

Responsible for customer service, food quality, overall business needs, plus managed 10+ employees.I, also,

served tables, prebus tables, drop their check, made change for them, and communicated with customers to

ensure their satisfaction and their return.

Volunteer Work

Soup Kitchen - Philadelphia, PA - October 2003 to June 2004

Responsibilities

I helped prepare the meal that was to be served later, set up beverages and tables, helped serve the food and

make sure they had enough to eat. I would talk and spend a little time with the people that came for the food

and support. After the meal, I'd help clean the dining room and wash dishes.

Accomplishments

I believe I had a big impact when I volunteered at the soup kitchen because the people kept coming back and

most importantly, I put a smile on their face.

Skills Used

A few of my skills were used, for example, my ability to speak Spanish made it easier and more comfortable

for the person to communicate. Customer service was definitely a part of it. Setting up dining room, cooking,

and leadership. I have always been a leader and I enjoy using that to ensure happiness with the people I'm

around, either working with them or helping them.

Beauty Consultant

Lancome - East Brunswick, NJ - September 2000 to October 2001

Responsibilities

I greeted customers as they browsed the store, made suggestions to help the customer make a purchase,

upsell, makeovers, clean the counter, inventory, putting up new promotions, cash handling and most

importantly made the customer feel comfortable so they return and purchase more product.

Accomplishments

I believe that I made women feel beautiful and they left my Lancome counter feeling confident.

Skills Used

Excellent customer service, communication, upselling, and makeovers,

EDUCATION

Education

Brookdale Community College - Lincroft, NJ

1995 to 1996

College Prep

Matawan Regional High School - Matawan, NJ

1990 to 1994

SKILLS

Fluent in Spanish

CERTIFICATIONS

Cosmetology

September 1996 to June 1997

ADDITIONAL INFORMATION

I am dedicated, honest and open to learn new things. Being a fast learner and detail oriented are two things

that help me do my job better and quicker. Also, communication is and will always be one of the most important

things when working with the public. I am eager to grow within the company and become a team member. I

know that I can be an asset to your company and I look forward to hearing from you. Thank you.

Cira Cheung

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