Customer Service Assistant
Resume:
Felicia A. Cooper
Humble, TX 77346 US
Mobile: 832-***-****
Email: *******.******@***.***.***
Availability: Job Type: Permanent
Work Schedule: Full-Time
Work Experience:
Availability: Job Type: Permanent
Work Schedule: Full-Time
Series: 1802 Pay Plan: SV
Grade: E
This a time-limited
Department of Homeland
appointment or temporary
Security
promotion
18700 JFK Boulevard
Houston, TX 77032
United States
01/2014 - Present
Salary: 42,000.00 USD Per
Year
POD Administrative Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
Hours per week: 40
Duties, Accomplishments
and Related Skills: I am
currently an Administrative
Assistant for the Federal
Government with Homeland
Security (TSA).As a highly
skilled Administrative
Assistant, I provide
administrative and clerical
services in order to ensure
effective and efficient
operations under limited
direction of the POD
Manager. I work in a fast
paced environment all while
maintaining focus to detail. In
this position I answer
requests and provide advice
to employees, supervisors,
financial management
specialists, and human
resources specialists on
rules, regulations, and
procedures relating to time
collection, time distribution,
pay and leave, Kronos, etc.
Some specific payroll duties
include assisting timekeepers
with time and attendance
issues and making
corrections to current and
prior pay period time-cards
each pay period. I also
examine local pay and leave
records, available at field
Availability: Job Type: Permanent
Work Schedule: Full-Time
Series: 1802 Pay Plan: SV
Grade: E
This a time-limited
Department of Homeland
appointment or temporary
Security
promotion
18700 JFK Boulevard
Houston, TX 77032
United States
01/2014 - Present
Salary: 42,000.00 USD Per
Year
POD Administrative Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
Hours per week: 40
Duties, Accomplishments
and Related Skills: I am
currently an Administrative
Assistant for the Federal
Government with Homeland
Security (TSA).As a highly
skilled Administrative
Assistant, I provide
administrative and clerical
services in order to ensure
effective and efficient
operations under limited
direction of the POD
Manager. I work in a fast
paced environment all while
maintaining focus to detail. In
this position I answer
requests and provide advice
to employees, supervisors,
financial management
specialists, and human
resources specialists on
rules, regulations, and
procedures relating to time
collection, time distribution,
pay and leave, Kronos, etc.
Some specific payroll duties
include assisting timekeepers
with time and attendance
issues and making
corrections to current and
prior pay period time-cards
each pay period. I also
examine local pay and leave
records, available at field
Availability: Job Type: Permanent
Work Schedule: Full-Time
Series: 1802 Pay Plan: SV
Grade: E
This a time-limited
Department of Homeland
appointment or temporary
Security
promotion
18700 JFK Boulevard
Houston, TX 77032
United States
01/2014 - Present
Salary: 42,000.00 USD Per
Year
POD Administrative Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
Hours per week: 40
Duties, Accomplishments
and Related Skills: I am
currently an Administrative
Assistant for the Federal
Government with Homeland
Security (TSA).As a highly
skilled Administrative
Assistant, I provide
administrative and clerical
services in order to ensure
effective and efficient
operations under limited
direction of the POD
Manager. I work in a fast
paced environment all while
maintaining focus to detail. In
this position I answer
requests and provide advice
to employees, supervisors,
financial management
specialists, and human
resources specialists on
rules, regulations, and
procedures relating to time
collection, time distribution,
pay and leave, Kronos, etc.
Some specific payroll duties
include assisting timekeepers
with time and attendance
issues and making
corrections to current and
prior pay period time-cards
each pay period. I also
examine local pay and leave
records, available at field
Availability: Job Type: Permanent
Work Schedule: Full-Time
Transportation Security Administration
18700 John F. Kennedy Blvd
Houston, TX 77032 United States
08/2011 - 01/2014
Salary: 33,100.00 USD Per Year
Hours per week: 40
Transportation Security Officer (This is a federal job)
Duties, Accomplishments and Related Skills:
PRACTICES AND PROCEDURES: Knowledge of the policy and procedures ou
SCREENER: Perform thorough screening of individuals and baggage at extrem
information to guide behavior; assesses surroundings and identifies potential ri
CUSTOMER SERVICE/COMMUNICATION: Inform passengers of the rules an
perform day to day work. Writes in a clear, concise, organized, and convincing
CERTIFICATION/TRAINING: Ability to perform Liquid Container Screening loo
Supervisor: Garrick Mims 281-***-****)
Okay to contact this Supervisor: Yes
Stewart Title
9700 Bissonnet St,
Houston TX 77036
03/2009 - 03/2012
Hours per week: 40
Lead Indexer
Duties, Accomplishments and Related Skills:
PRACTICES AND PROCEDURES: Works as a team leader in an environment
COMMUNICATION: I provide structure and direction to employees to accompli
ADMINISTRATIVE DOCUMENTATION: Documented all incidents and daily ac
LEADERSHIP/MENTOR: Trained newly hired indexers. Trained indexers on th
Supervisor: Judy Shorter 713-***-****)
Okay to contact this Supervisor: Yes
Regions Bank
401 Main St
Minden, Louisiana 71055
01/2011 - 05/2011
Hours per week: 40
(This is a State Job)
Bank Teller
Duties, Accomplishments and Related Skills:
Availability: Job Type: Permanent
Work Schedule: Full-Time
PROVIDING, GATHERING, ACQUIRING AND DEVELOPING RESOURCE MA
ADMINISTRATIVE DUTIES: Performed clerical duties of preparing necessary d
Supervisor: Stanley Patricia 800-***-****)
Okay to contact this Supervisor: Yes
Best Western
1411 Sibley Rd
Minden, Louisiana 71055
07/2008 - 12/2008
Hours per week: 40
Front Desk Clerk
Duties, Accomplishments and Related Skills:
Provide feedback to individuals on how they can improve work performances in
PRACTICES AND PROCEDURES: I recognize when changing circumstances
Supervisor: Nicole Lofton 318-***-****)
Okay to contact this Supervisor: Yes
Hollywood Casino
451 Clyde Fant Pkwy
Shreveport, La 71101
03/2006 - 03/2007
Hours per week: 40
Front Desk Clerk
Duties, Accomplishments and Related Skills:
CUSTOMER SERVICE/COMMUNICATION: I shift appropriate resources to de
I shift between multiple tasks and priorities to ensure my goals are met. I take s
Supervisor: David Brown 877-***-****)
Okay to contact this Supervisor: Yes
Education: Bakers Real Estate College-Shreveport, Louisiana
Education Level 1 year college, Technical or Vocational
School
Major Real Estate
North West Louisiana Technical College-Minden
Louisiana
Education Level 1 Year College, Office Systems
Technology
Language Skills: Language
English
Availability: Job Type: Permanent
Work Schedule: Full-Time
Affiliations:
Name
References:
; (d) developWe are currently seeking an experienced and personable Receptionist/Administrative
Assistant to provide full time general office and administrative support including:
• Serve as a central liaison between team members and clients of the firm
• Responsible for fielding all incoming calls and Coordination of all conference calls
• Maintain office opening and closing operations including turning on lights and equipment/morning
coffee preparation
• Manage Team calendars in MS Outlook
• General filing, scanning, faxing and organizing of firm paperwork
• Coordinate travel arrangements including airline and car rental reservations
• Assist with meeting planning including scheduling and assembling meeting materials and reports
• Assist with adding new accounts to systems of record
• Print and bind presentations for analytical and performance reports
• Pick up, sort and distribute office mail including all UPS/FedEx Packages
• Coordinate IT, printer, photocopier, scanner, and facsimile technical support and arrange repairs
• Manage office/break room inventory, including occasional pick-up and delivery of supplies
• Organize and manage office functions (lunch, holiday party, office events)
• Keep the firm website updated with current articles and managing secure client communication
• Additional responsibilities as needed or assist with the development of policies and procedures related
to billing compliance matters; and (e) lead all compliance investigations and corrective action related to
billing matters.
The SLO position will also assist the Deputy Chief Compliance Officer and Chief Compliance Officer with
the overall planning and direction of the Institutional Compliance Program.
Senior Legal Officer Billing &
Reimbursement Compliance
Job Location: Houston, TX
Salary Minimum 0.000
Salary Midpoint 0.000
Salary Maximum 0.000
The Senior Legal Officer (SLO), Billing and Reimbursement Compliance, Institutional Compliance Office
is part of the Institutional Compliance Office. The SLO will supervise a staff of 14 consisting of billing and
reimbursement compliance managers, project managers, analysts, and compliance assistants while
providing the strategic vision for billing and reimbursement compliance throughout the organization. To
that end, the SLO will: (a) serve as the in-house legal and regulatory expert on hospital, professional and
clinical research billing compliance issues; (b) facilitate the Executive Billing Compliance Committee and
the Clinical Research Billing Compliance Subcommittee; (c) conduct and oversee all billing compliance
auditing, monitoring, outreach, and education; (d) develop or assist with the development of policies and
procedures related to billing compliance matters; and (e) lead all compliance investigations and corrective
action related to billing matters.
The SLO position will also assist the Deputy Chief Compliance Officer and Chief Compliance Officer with
the overall planning and direction of the Institutional Compliance Program.
Contact this candidate