Customer Service Assistant
Resume:
Jana Snyder
****.**********@*****.***
EDUCATION
Masters of Science in College Student Personnel May 2014
Arkansas Tech University, Russellville, AR
Bachelor of Liberal Arts in Sociology August 2012
Minor in Speech Communication
University of Central Arkansas, Conway, AR
SUMMARY OF QUALIFICATIONS
• Ability to lead a diverse group of people from various backgrounds
• Proficient with Microsoft Word and PowerPoint
• Very knowledgeable about different social media sites such as: Twitter, Facebook,
Google, Banner, and Skype.
• Excellent communication, problem-solving, decision-making, and organizational skills
• Excellent interpersonal, teamwork, and leadership skills
• Able to work in a busy environment and meet different levels of expectations
WORK EXPERIENCE
Aspiring Agent September 2014-March 2015
State Farm Insurance
• Worked on a sales team
• Sold Auto, home and Bank products
• Worked with people from various backgrounds
• Advised clients
• Customer service
• Achieved set goals for myself and State Farm
Practicum January 2014- May 2014
Assistant to the Dean of Students at the University of Central Arkansas
• Served on the Judicial Panel
• Served as a Hearing Officer
• Entered Data into the Conduct Coordinator database
Graduate Assistantship January 2013-May 2014
College of Education at Arkansas Tech University, Russellville, AR
• Perform basic clerical duties
• Answer various questions that undergraduate’s have about the College of Education
• Perform various duties for the professors such as grading papers
• Organize files and papers
Graduate Assistantship/ Teachers Aid August 2012-December 2012
College of Professional Studies at Arkansas Tech University, Russellville, AR
• Help prospective students with the admissions process
• Provide transcripts and files for the advisors
• Answer questions about the professional degree program
• Graded undergraduate assignments
INTERNSHIP
Intern January 2012- May 2012
th
Arkansas 20 Judicial District Volunteer Probation Officer for; Faulkner, Van Buren and Searcy
Counties
• Assist troubled teens and help them achieve positive life goals
• Work one on one with a troubled teen every other day
• Make sure different tasks and appointments are met
• Meet with parents and help them make positive transitions for their teen
Office Assistant May 2009-December 2009
Small Business Advancement National Center at the University of Central Arkansas
• Organized papers and different files
• Maintained and kept the Small Business Advancement National Center’s website up to
date
• Helped make a newsletter every week
• Performed basic clerical duties such as: answered the phone, filed papers and ran errands
Waitress January 2006- July 2008
JD’s Steakhouse, Dumas, AR
• Performed exceptional customer service; maintained a hospitable and clean environment
ACTIVITIES
• Cru Campus Ministry January 2012-August 2014
• CSPA August 2012-December 2013
• Chi Alpha Campus Ministry August 2009-2011
• Circle K International August 2009- May 2012
• Volunteer Probation Officer January 2012-May 2012
REFERENCES
State Farm Aspiring Agent
Tommy Reddick
State Farm Agent
3162 Martin Luther King Jr Blvd #11
Fayetteville, Ar 72704
Graduate Assistantship
Dr. David Bell
Dept Chair C&I, Professor
Curriculum and Instruction
Crabaugh Building
1310 N El Paso Ave
Russellville, AR 72801
*****@***.***
Practicum
Katie Bruich
Program Coordinator and Assistant to the Dean of Students
Student Health Center, Room 210C
201 Donaghey Ave.
Conway, Ar 72035
*******@***.***
Teacher’s Aid/ Graduate Assistantship
Mrs. Antonette Stuckey
Assistant Professor
Prof Studies and Comm Outreach
Lake Point Business Service
61 Lake Point Ln
Russellville, AR 72802
********@***.***
College Student Personnel Association
Dr. Christine Austin
Assistant Professor
College Student Personnel
Crabaugh Building
1310 N El Paso Ave
Russellville, AR 72801
********@***.***
Internship
Mrs. Faye Shepherd
Executive Director of Arkansas Tobacco Settlement Commission
101 East Capital Ave. Suite 108
Little Rock, AR 72201
****.********@********.***
Circle K International
Gary Roberts
Dean of Students at the University of Central Arkansas
Student Health Center Room 210
(501) 450- 3416
*****@***.***
Office Assistant
Dr. Don Bradley III
Executive Directior of the Small Business Advancement National Center
201 Donaghey Ave
Conway, Arkansas 72034
Email: ****@***.***
Phone: 501-***-****
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