Customer Service Medical

Nafisa Abd Elmotalab Abd Elkarim

Date of birth : 20-Decmber 1977

Address: P.O. Box 58945, Abu Dhabi

Mobile: +971**-*******

Email : **********@*******.***

Marital status: Married

Nationality: Sudanese

Objectives

Self-motivated highly developed problem solving skills. Excellent

interpersonal and good management skills, able to work independently and

part of a team, Armed with strong technical skills and the ability to work

under pressure and quick learning ability stand out as forte.

Academic qualifications

Middle University Certificate (Diploma)in Medical Laboratory Science

Al-Balqa'applied University

Jordan - August 2001

B.Sc. in Medical Laboratory Science (Microbiology)

School of Medical Laboratory Science, Sharq El Niel College

Feb 2004

HAAD License

Employment History

Khartoum Teaching Hospital - Khartoum, Sudan

15/9/2001 to 15/9/2004 (3 Years)

Work in the following main sections:

. Microbiology

. Hematology

. Chemical Pathology

. Immunology

Al Mubarak Poly Clinic Laboratory -Khartoum - Sudan

30 September 2004 to 28 December 2008

Jabal Al Hussain Medical Laboratories (Jordan) Training Course

30-8-2009 to 25-11-2009

Medical Laboratorial Techniques Course

Excellent Center Training & Human Development (ECTHD)

Egypt - 2010

Al Noor Hospital

27/03/2012 to 28/4/2014

Makkah Medical Center

1\7\2014 up to now.

Work Experience and Skills:

. Experienced laboratory technician with a background in biological

sciences and wet laboratories.

. Ability to work as part of a team.

. Ability to follow clear instructions.

. To assist in the daily running of the Laboratory

facilities, maintaining equipment and facilities in

good working order.

. service contracts on equipment and organizing

repairs as required

. To maintain good relationships with private sector

users of Laboratories and with members of the

Laboratories Team, seek to offer support to the

users of the facility and network members..

. Assist with projects for client companies in the

Incubator as appropriate.

. Carry out lab-based work for and with client

companies.

. Have the ability to undertake first-line

maintenance of equipment, including replacement of

items and second-line maintenance after

manufacturer training, or with remote assistance by

manufacturer

Computer Skill

. MS Office (Word, Excel, PowerPoint, Access and MS Project)

. Designing websites using HTML Language.

Personal Skills

. The ability to engender trust and confidence of colleagues.

. Confidence and enthusiasm.

. Good organizational skills.

. Good Negotiating and networking skills.

. Demonstrated ability to be innovative, take the initiative and achieve

objectives on time.

. The ability to interact and work successfully as part of a small team.

. Very practical, can-do attitude.

. Lateral thinker, problem solver.

. Ability to run high levels of H&S through cooperation and diplomacy.

. Strong IT skills.

. Keen to undertake further training, either on the job or external,

including abroad.

. Experience in a Commercial Research organization .

. A general knowledge of administrative procedures in a research based

organization or commercial organization .

. A general knowledge of administrative procedures in public sector

organizations.

. Exceptional customer service and interpersonal skills, strong team

player, hardworking and fast learner, adaptable and flexible, a

motivator and leadership skills, energetic and positive attitude,

always looking to find solutions to challenge.

Languages:

English (fluent, written and oral) and Arabic (fluent, written and oral)

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