Customer Service Manager
Resume:
Charles L. Ladwig IV
Round Rock, Texas 78665
********@***.***
HIGHLIGHTS OF QUALIFICATIONS
• 30 years of combined experience in Product Development, Manufacturing, Management & Operations,
Process Improvements, Purchasing, Sales and Customer Support
• Highly skilled at proto type development and production line bring-up. Set up production lines locally and
off-shore (Korea and Philippines).
• Highly skilled at staying in front of rapidly evolving technology requirements, quickly identifying
operational needs, implementing effective solutions and re-evaluating operations/processes for improved
business performance.
• Highly experienced in all aspects of product development from concept to final product with a continuous
improvement philosophy
• Ability to create, develop and inspire positive and trustworthy relationships with co-workers, vendors and
suppliers
• Excellent communications and interpersonal skills both oral and written
• High-level of understanding of MRP processes, database management, production scheduling, resource
planning, outsourcing, procurement and inventory control
• Hardware Design Engineer/ Production Manager for Bandspeed, Inc. (2003- Present)
- Senior member of technical staff developing semiconductor solutions to MAC/PHY hardware and software for
802.11x WLAN applications.
- Provided hardware design and support on PCI, USB and PCIe interfaces for existing products.
- Primary responsibilities included the development of prototype design, first run preproduction, design verification/
documentation and final release to mass production.
- Developed test procedures for acceptance testing.
- Conducted design reviews and made recommendations for design improvements.
- Implemented design modifications to system level hardware, verified operation and documented performance
characteristics.
- Provided component level trouble shooting and root cause analysis.
- Resolved performance issues relating to FCC/TELEC certifications. Performed FCC pre-scans to verify design
changes.
- Production manager/ manufacturing and test engineer. Brought up production lines both domestically and
internationally. Managed manufacturing lines in Korea, the Philippines as well as locally (Austin, TX). Maintained
configuration management for all products including all BOMs, Gerber files and mechanical drawings. Reviewed
and approved all processes for manufacturing and test on the production line. Responsible for all QA/QC activities.
Provided production support for manufacturing related problems. Root caused production line and test failures.
Provided recommendations for resolution and implemented processes to improve production yields. Cross
referenced long lead parts and approved new suppliers in support of production schedules.
- Provided support in the design, assembly and test of customer evaluation units.
- Provided technical support to all design teams - hardware/software/silicon
- Managed development lab. Maintained proper tools and equipment needed for design verification per 802.11x
specifications. Negotiated rental contracts for test equipment.
• Manufacturing Manager for Raven Industries: (2001- 2003)
- Designed and manufactured GPS (Global Positioning Systems) equipment, electronic navigation systems and
accessories.
- Managed production line and test of all products including SMT assembly.
- Provided support to product development, field service, supplier outsourcing, configuration management and
offsite manufacturing groups.
- Designed and implemented step-by-step procedures and tools to simplify delivery process of final products
- Coordinated projects from conception to production, interfacing with engineering, purchasing and manufacturing
- Interpreted present and future needs based on MRP outputs, issued change orders and coordinated vendor/supplier
chain for on-time completion of products.
- Coordinated resolution of quality assurance and quality control issues.
- Effectively utilized MRP system to plan and schedule manufacturing resources.
- Provided on-site customer support as needed.
• Owner/ Vice President of Manufacturing for Starlink, Inc.: (1989- 2001)
- Designed and manufactured GPS (Global Positioning Systems) equipment, electronic navigation systems and
accessories
- P&L responsibility for over 40 products and custom assemblies
- Set up production line for all products (SMT, Final Assembly and Acceptance Testing). Responsible for all
production related operations; customer orders/ deliveries, purchasing, shipping/ receiving, customer service/
repairs, incoming inspection and quality control.
- Managed purchasing and approved suppliers for specific jobs/projects, working with internal departments, project
managers and customers
- Managed production plan and schedules. Resolved procurement control issues while working hand-in-hand with
vendors, suppliers and staff. Managed inventory in excess of $3M.
- Negotiated lower costs, smaller quantities, shorter lead times and tighter turnarounds. Researched parts shortages;
located obsolete and hard to get parts; cross referenced when necessary to support production schedules.
- Interviewed, hired and trained a proper team mix, managing up to 26 employees; delegated responsibilities,
evaluated performance, mediated conflicts and counseled subordinates on career advancement.
• Engineering Consultant for Tracor Aerospace: (1985- 1992)
- Member of the Advanced Engineering team within Tracor Aerospace. Designed and prototyped electronic systems
for military sponsored programs. Experience in all of the following fields: Omega, LORAN, and GPS navigation
systems, position locating, meteorological data systems, timing systems, laser detection and classification,
integrated weather reconnaissance, animal tracking, RF/ microwave communications, missile guidance and smart
battery technologies. Held security classification of “Secret” clearance.
- Worked with logistics, component engineering and quality engineering departments to provide product support for
manufacturing after system development per Military standards.
- Took product from initial design stages into production, overseeing four (4) employees and advising on production
process and acceptance testing
- Oversaw GIDEP (Government Industry Data Exchange Program); created process for program operation within
Tracor facility
PATENTS: GPS Down/Up Converter #5,999,795; Guidance Light Bar #6,104,979;
MSK Signal Processing #6,160,858
COMPUTER: Windows XP/7, MS Office, PADS, ORCAD Schematic Capture, Microwave Office, LINUX, Ruby
and various diagnostic software programs. Experience with low level programming.
INTERFACE: Experience with all of the following interfaces -- RS-232, GPIB, PCI/ Mini-PCI, 10/100/1Gbps
Ethernet, USB/USB2, Wireless 802.11a/b/g/n, Bluetooth
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