Sales Manager
Resume:
Abdel Razzaq Abu Harb
**** **** ** **** ****, GPH07
Mississauga, Ontario, L5B 4M7
***************@*****.***
OBJECTIVE: Seeking to join a multi-national company in the Diagnostics industry
where I can utilize my extensive experience in Sales, Marketing, Quality
Control, Regulatory Affairs, Supply Chain and Leadership and to contribute
positively to your company sales and profitability.
SUMMARY OF SKILLS and PERSONAL ATTRIBUTES
Dedicated and hardworking manager with a proven track record in Sales that
significantly improved the company market share and profitability
Ability to make decisions and resolve problems in a busy and stressful environment
Excellent communication skills through listening and verbally articulating in a manner
that vendors, colleagues, and customers can relate to; strong negotiation skills
Time management skills and ability to prioritize tasks and oversee several projects at
once; ability to work effectively in a team environment
Proficient in Microsoft Word, Excel and Outlook; ability to administer assessment tools
WORK HISTORY
GITC Investments & Trading Canada Inc 2014
Quality Control & Liaison Manager
Mississauga -Ontario
Ensure smoothness and effectiveness of day-to-day operations for all departments
Contact and follow up with investors including GITC agents and partners
Streamline communication within GITC head office, agents and partners
Setting up systematic working processes for all departments vs. time and deadline
Ensure quality of operations and customer’s satisfaction
Roche Diagnostics Middle East 1986-2013
Saudi Arabia & United Arab Emirates
(Assumed several managerial positions)
ABDEL RAZZAQ Tel. 647-***-****
Quality Control & Regulatory Affairs Manager 2012 -2013
United Arab Emirates
Handling products quality related issues for Roche Professional Diagnostics (RPD)
including Core Lab and Point of Care, Roche Molecular Diagnostics (RMD), Roche
Tissue Diagnostics (RTD), Roche Diabetes Care (RDC) including corrective actions and
reporting to Roche Safety Board
Ensure Supply Chain Quality for the inbound shipments from Germany to the
warehouse hub in United Arab Emirates (Dubai) and from Dubai warehouse hub to the
Middle East countries (20 countries) by using Temperature Information Management
System (TIMS) with reagents shipments leaving the warehouse hub in Dubai
Direct contact and visits to the various regulatory affairs bodies in the Middle East
Region and established smooth, effective processes which reflect positively in saving
time and cost in business
Supporting the Middle East countries with the required documents needed for
products registration, Tenders, goods clearance, waste management, etc
Performing quality audits on Roche distributor’s warehouses to ensure proper storage
and handling of Roche products
Training of the Middle East staff on complaint handling procedures and escalation of
Potential Critical Complains (PCC) via Roche CM Clarify until closing the case with end
user.
Drafting SOP for products recall and removal
Getting exemption for Roche Diagnostics from the United Arab Emirates Ministry of
Health and customs that exclude Roche products from inspection and paper work upon
exporting reagents from the warehouse hub in Dubai to the Middle East countries and
that save 3 working days in the logistics lead time
Getting exception for Roche Diagnostics from customs and HSE office allowing Roche to
destroy expired reagents and goods subjected to temperature excursion inside United
Arab Emirates instead of sending the goods back to the country of origin and that save
potential cost to the company
Successful Quality audit with minor citations after establishing Roche affiliate in the
Middle East by one year
Active participation as Member in the Middle East Leadership Team (MELT) who conduct
monthly meetings to discuss and get update from the head of all departments and
regions heads.
Country Sales Manager for Point of Care, Supply
Chain Manager & Regulatory Affairs Manager 2008-2012
Saudi Arabia
Responsible for of the country sales budget, local and Ex-company.
Ongoing coaching visits with sales team, development and management.
Building energetic and highly motivated sales team that helps me to make Roche
Diagnostics a market leader in the Point of Care solutions
Promote Roche Point of Care portfolio to VIP sites and reference hospitals and that
includes :
Cardiac Readers, Coagulations, Urine Analysis, Blood Gases & Electrolytes, Professional
Glucose testing, Data Management System (cobas IT-1000) to be connected with the
hospital LIS system .
Responsible for stock management and replenishment orders to Germany
Conduct monthly sales meeting and sales analysis including corrective actions.
Strict monitoring of expired goods, analysis and corrective actions
In addition to my sales responsibilities, I proactively took the necessary actions with the
local Regulatory bodies to ensure smooth clearance of Roche shipments at the borders
Tailor made Power Point presentations to VIP clients for Roche different PoC solutions
Direct involvement in the negotiation of all mega projects and Tenders
ABDEL RAZZAQ Tel. 647-***-****
Aggressive and smart promotion of Roche Point of Care solutions and we acquired most
of the VIP sites and reference hospitals.
Proper lobbying for Tenders and mega projects and that makes Roche Diagnostics
position one step ahead of completion and gaining business
Doubling the Point Of Care sales in 3 years
Country Sales Manager for Roche Professional Diagnostics 2001-2007
Saudi Arabia
Responsible for of the country sales budget, local and Ex-company
Responsible for staff coaching, development and management.
Development and coaching the sales team and Roche Diagnostics become a market
leader in the Core lab. and Serum Work Area Solutions
Conducting monthly sales meeting, sales analysis,planning and corrective actions
Strict monitoring of expired goods, analysis and corrective actions
Direct involvement in promoting Roche Centralized Diagnostics (Core Lab.) solutions
and Point of Care portfolio (PoC) and that include :
Clinical Chemistry, Immuno-Chemistry, Serum Work Area solutions including Data
Management systems, Hematology, Urine Analysis, Cardiac Readers, Coagulations,
Blood Gases & Electrolytes and Professional Glucose testing including Data
Management System for PoC full connectivity with the hospital LIS system
Tailor made Power Point presentations to VIP hospitals for Roche Serum Work Area
solutions including laboratory layout.
Strong double digit sales growth (15-25%) annually
Regional Sales Supervisor 1998-2000
Saudi Arabia
Responsible for the region local sales budget and operations
Staff management and coaching visits
Promoting Roche portfolio which include :
Clinical Chemistry, Immuno-Chemistry,,Urine Analysis, Cardiac Readers, Coagulations,
Blood Gases & Electrolytes and Diabetes Care portfolio .
Customers technical training on Roche instruments and trouble shooting
Sales Representative/Sales Senior Representative 1986-1997
Saudi Arabia
Best salesman in the Middle East for Reflotron machines sales
Succeeded to enrol Reflotron system in the Ministry of Health Tendered items where
Roche got annual award for instrument base more than 400 machines
Promoting Roche portfolio which include :
Clinical Chemistry, Immuno-Chemistry,,Urine Analysis, Cardiac Readers, Coagulations,
Blood Gases & Electrolytes and Diabetes Care portfolio .
Customers technical training on Roche instruments and trouble shooting
ABDEL RAZZAQ Tel. 647-***-****
Synthelabo Pharmaceutical-France
Sales Representative-pharmaceutical 1983-1985
Jordan
Promoting the company portfolio, basically the oral and injectable analgesics products
TECHNICAL PRODUCTS TRAININGS
Roche Diagnostics Middle East
Since I started my career with Roche Diagnostics in 1986, I did too many trainings on systems
operation and trouble shooting and that covers the company portfolio which includes:
-Clinical Chemistry systems (standalone analyzers & Serum Work Area)
-Immuno-Chemistry systems (standalone analyzers & Serum Work Area)
-Hematology analyzers
-Automated Urine Analyzers
-Blood Gases & Electrolytes analyzers
-Point of Care systems- Cardiac Readers
-Point of Care systems- Coagulation meters
-Point of Care systems-Professional Glucose testing
(Details are available upon request)
KNOWLEDGE & SELF DEVELOPMENTS TRAININGS
Roche Diagnostics Middle East
During my career with Roche Diagnostics, I attended several self-development trainings and
below are some of these trainings:
-Professional selling skills -Building Winning Teams
-Planning & Organizing -Changing Business Practice
-Sales & Marketing -Planning & Organizing
-Train the trainer skills -Coaching & Management
-Selling Concept skills -Achieving Intensive Growth
-Effective Negotiation Skills -Quality Control
-Presentation skills -Quality & Regulatory
-Powerful Presentations -ISO 9001:2008 Lead Auditor
-Communication Skills -Leading Change
-Fundamentals of Supervising - Leadership style
-Management skills
(More details are available upon request)
ABDEL RAZZAQ Tel. 647-***-****
EDUCATION
Bachelor Degree in Science (Biology & Biochemistry) Year
Bir Zeit University 1978-1982
Ramallah - Palestinian Territories
References Available Upon Request
ABDEL RAZZAQ Tel. 647-***-****
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