Support Engineer/Help desk

Rameez Ahmed

**** ******* ***** ** *****, IL ****3 C: 630-***-**** **************@*****.***

Seeking a job with an opportunity for professional challenges

EDUCATION

Bachelor of Technology (B.Tech.), Computer Science and Information Technology

Jawaharlal Nehru Technological University, Hyderabad, India.

2009 – 2013

Professional Abilities:

• Highly skilled in installing, repairing and troubleshooting computer

hardware and peripherals

• Well-versed in installing windows, software, applications, antivirus and

patches

• Working knowledge of networking devices and printers

• Profound understanding of technical manuals and schematics

• Adept at repairing computer hardware including Windows-based PCs and

Macintosh Apple platforms

• Proven ability to manage multiple troubleshooting tasks simultaneously

while maintaining the quality of results

• Extensive experience in backup and image management software

• Expert user of Microsoft Office Applications (Word, Excel, PowerPoint

and Access)

• Able to configure VPN and server/client side hardware and software

• Proven record of managing time and priorities effectively

• Ability to work without supervision

• Proficient in SQL

• Proficient in working with users remotely

• Demonstrated expertise in Microsoft Windows XP, Vista, 7 and 8

• Effective skills in supporting server-room team

• Strong attention to detail

• Good organizational skills

• Able to lift up to 75 lbs

• Good customer service acumen

• Excellent analytical and problem solving skills

• Outstanding communication skills to relate with team members and

support workers

PROFESSIONAL EXPERIENCE

Globallogic Technologies at Google 4/2014 - 11/2014

Hyderabad, India

Analyst-CE(Content Engineering)

• We work for Google+ to ensure the accuracy of data, which is a user search. We

achieve utmost quality after many stages of analysis. We work to make certain that at

every stage, data should be error free and precise as per the user when they begin their

search.

• Check the quality and credibility of information that will be updated through various

clients.

• Preparing daily/weekly reports for team targets and tracking the quality parameters for

the team.

• To research and analyze data via sources provided or external search, verifying and

then integrating it with the clients’ database.

• Responsible for the development of content for Google Search through online research

of information on various issues using multiple search engines.

• Training new employees and working closely with them in order to help them

understand the process

• Check the quality of business listings to Street View imagery, which helped us to

achieve accurate Geocoding for businesses where street view is available.

• Provided assistance for the prestigious Google “driver less” car project- helping the

optical character recognition (OCR) software to identify any obstacles, pedestrians,

vehicles to achieve close to 100% accuracy.

Contact this candidate