Service Manager

Karen Howard

**** * **** **, *** ** Phoenix AZ **016

T: 480-***-**** E: **********.**@*****.***

SUMMARY

To obtain a position in Human Services, Customer services, Administration, and Child Development

that will allow me to utilize my skills and experience.

SKILLS

Knowledge of social service resources and agencies in the community, Can manage multiple cases

simultaneously, strong organization skills and attention to detail. Ability to maintain confidentiality

regarding client information, ability to learn new software applications, customer-service oriented,

computer proficient in Microsoft Office software, skilled in designing and implementing core

curriculum and imparting lessons to meet the cognitive, social and emotional needs of children.

EXPERIENCE

Child Protective Service Specialist I, II, and III (03/2010 - 11/2014)

State of Arizona - Phoenix, Arizona

• Managed case loads on a daily basis of a confidential and private nature.

Attended court hearings as a professional witness on behalf of parents and children as

•

well as documented their progress.

Investigated clients and their family members to obtain information about their social,

•

emotional, and financial situation.

Referred clients to substance abuse treatment programs and monitored their progress as

•

well as provided clients with community resources to maintain stability.

Lead Infant Teacher (03/2009 - 03/2010)

Children’s Campus Too - Phoenix, AZ

• Monitored room arrangements and schedules as required.

Cared for infants and toddlers in compliance with all applicable local, state and federal

•

regulation.

Provided parents with progress reports about their child’s daily activities and

•

schedules.

Provided infants and toddlers with physical, intellectual and social growth

•

implemented through play activities.

Tax Professional/ Store Manager (11/2007 - 01/2009)

PLS Tax Services - Phoenix, AZ

• Prepared tax returns for individuals on a daily basis.

Reviewed client’s income statements and documentation of expenditures.

•

Printed and disbursed checks to clients.

•

Resolved customer complaints.

•

Career Advisor (03/2008 - 11/2008)

Goodwill Industries of Central Arizona - Phoenix, AZ

• Assisted clients one on one to discuss career or education options and assisted them in

recognizing their skills in order to apply for jobs.

Planned and organized careers fairs.

•

Managed reports based on client participation on a daily basis.

•

EDUCATION

Bachelor Degree

Marygrove College, Detroit, MI (1998)

Contact this candidate