Customer Service Medical

Stephanie E. Koegel

916-***-****(C) ********@*****.***

SUMMARY OF QUALIFICATIONS:

Highly motivated, structured, detail oriented and results focused

Excellent communication and interpersonal skills vertically and horizontally

Ability to multi-task and prioritize to ensure deadlines and budgets are maintained

Strong analytic, problem solving and leadership skills

Self-motivated, creative problem solver and able to work independently

Proficient with Microsoft Office: Outlook, Excel, Word, PowerPoin t as well as Visio, Paint, CME Tracker, Cvent, Salesforce

and Adobe Professional

Extensive knowledge and experience with Continuing Medical Education requirements and documentation to maintain

accreditation

Hands on, direct knowledge of all facets of hospitality industry including: venue assessment, event logistics, food and

beverage, group housing dynamics, hotel selection, contract negotiations and event execution

EXPERIENCE:

Vistage Worldwide, Inc., San Diego, California August 2013-present

Events Manager

Plan and execute 25% of the total nationwide conferences for groups of Fortune CEOs ranging from 35-750

Successfully manage researching and booking key-note speakers, confirming dates of events, and managing the calendar for

41 events over the year

Source unique, creative and purposeful venues nationwide at different price points and produce recommendation summary

to decision makers

Supervise and train new hires joining the Vistage Events team

Collaborated with online marketing to provide Cvent expertise in developing a new registration process which resulted in a

more effective method for members and guests to register for events

Identify and work closely with a visual company to create and provide custom signage for events

Maintain and account for multi-event budget totaling $1.9 million

Develop and provide training to the team on Polling Everywhere and the Event App which is now currently used at all events

Scripps Health, San Diego, California October 2007-August 2013

Conference and CME Planner

Developed and planned continuing medical educational conferences and enduring materials for medical professionals

including doctors, nurses and surgeons for groups ranging from 50 -550 in compliance with Accreditation Council for

Continuing Medical Education accreditation criteria

Provided engaging on-site conference coordination to facilitate: attendee and faculty registration, exhibitor set -up, venue set-

up, and food and beverage needs

Successfully managed conference budgets up to $700,000 for expenses and payments including, registration, settling invoices

and expenses and ultimately budget reconciliation

Develop and foster productive relationships with industry representatives to strengthen our company’s connections.

Provide superior customer service to exhibitors, attendees, and faculty throughout the entire conference planning process

Work directly with graphic designers to create marketing and attendee used multimedia materials including: save-the-date

post cards, brochures, web banners, USBs and DVDs

Create interactive apps and manage the real time uploads of conference materials

Market and advertise upcoming conferences by way of coordinating direct marketing agendas, web postings, email blasts,

and social media.

Implement performance improvement theory (plan -do-check-act) within our event team to further enhance adult learning

Apply for grant funding in the pharmaceutical and medical industry

EDUCATION:

The University of Arizona, Tucson, Arizona

Bachelor of Science in Business Administration, December 2006

Major: Business Marketing

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