Customer Service Administrative Assistant

Cheryl A. Rosenquist

Santa Clara County 408-***-**** (

****************@*****.***

Career Profile

Looking to obtain a position where I can utilize my administrative

experience and enhance current job productivity. I have extensive history

of producing quality results as both an individual and team member. I am

goal orientated and a self-starter with strong ability to set priorities,

provides support, organize tasks and meet rapidly changing deadlines. I

have excellent interpersonal skills capable of communicating with

individuals at all organizational levels. Most importantly, I have a proven

track record of exhibiting strong leadership with integrity and the utmost

degree of professionalism.

areas of expertise and skills

. Manage daily administrative and operational functions to support

multiple departments.

. Manage email, voicemail, LOA (leave of absences) social media and

calendar for direct reports.

. Ensure accurate and timely completion of date entries.

. Extensive Human Resource, administrative and property management

experience to include preparing work for benefits, insurance, and

orders for maintenance and property improvements, scheduling

appointments through MS Outlook, Google Calendar, Certified

Payroll, prepare presentations with assistance, conference call,

and tours for prospective clients.

. Assist with accounts payable and receivable, creating expense

reports and purchase orders.

. Exposed to highly confidential and sensitive information requiring

tact, diplomacy, judgment and knowledge of company policies and

procedures.

. Coordinate and schedule projects, events and meetings for both onsite

and offsite venues.

. Manage vendor accounts and subcontractors for various improvements

for residential properties. Requires the knowledge of timelines and

scope of work for multiple properties.

. Manage daily operations of agenda and conference room schedules,

USPS mail and other various facility management responsibilities.

. Ensure a high level of customer satisfaction in response to client

inquiries, issues and troubleshoot significant operations and/or

service delivery issues.

. Develop strategies to meet unexpected situations, new developments

and changes in the business environment.

. High quality to assist and support

. Project development and networking

. Bi-lingual

Professional Experience

November 2014 to present

Walsh Group General Contractor

VA Poly Trauma Center for the Blind

Palo Alto, Ca.

Office Administrative Assistant/Customer Service

. Temporary Contract Position assigned to

multiple Project Engineers.

. Extensive administrative duties; daily

reports to the VA, expense reports,

calendaring on and off site events, social

media update, insurance compliance,

scheduling appointments, conference calls,

updating certified payroll, processing

purchase orders, accounts

payable/receivable and field labor

compliances, time sheets, ordering,

orientations, ordering lunches, running

errands to post office, change orders, and

constant customer service.

. Constant contact with the VA, vendors and

contractors.

. Highly confidential environment.

February 2014 to May 2014

County of Sna Mateo, Redwood City, CA

Human Resource Administrative Assistant

. Temporary Contract Position assigned to

multiple departments; including Public

Works, Probation & Sheriff's Dep't,

Benefits, and High Risk Management.

. Extensive Human Resource administrative

duties, which included preparation of

benefits, insurance, scheduling

appointments, conference calls, and

interviews.

. Processed leave of absence and vacation

requests for up to 5000 employees,

verifying completeness and accuracy of

records.

. Exposed to highly confidential and

sensitive information requiring tact,

diplomacy, judgment and knowledge of

company policies and procedures.

June 2013 to January 2014

Intero Real Estate, Headquarters, Cupertino, CA

Administrative Assistant/Customer Service

. Managed social media accounts and

marketing campaigns.

. Oversaw all vendor accounts and

subcontractors regarding real estate

improvements while managing timelines and

scope of duties for multiple residential

projects.

. Provided overall administrative support,

which included assembling Future Homeowner

Packets, filing, processing lender request

quotes, traveling, courier deliveries and

appointment scheduling.

. Ensured a high level of customer

satisfaction in response to client

inquiries while troubleshooting various

operations and/or service delivery issues.

July 2005 to Dec 2012

MB Management

San Jose, CA

Administrative Assistant/Customer Service

. Provided administrative duties to the

President of the company.

. Managed office related issues, reordered

office supplies, prepared checks,

processing purchase orders, filed digital

& hard copied expense reports, and managed

all financial records.

. Daily duties also included; Data entry,

AP/AR, collections, invoicing, scheduling

board meetings/walkthroughs.

Working knowledge of Administrative

Department, Vendors, Homeowners

Associations with respect to their CC&R's,

bylaws, governing documents and other

requirements for specific properties.

Education: Lynbrook High School

References Are Available Upon Request[pic]

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