Manager Service Representative

Cassandra M. Ingersoll

**** *********** **. 479-***-****

Fayetteville, Arkansas 72704 ***************@*****.***

EDUCATION

University of Arkansas May 2015

Bachelor of Science in Human Environmental Science

Concentration: Human Nutrition & Hospitality Management

EXPERIENCE

Guest Service Manager/Food & Beverage Manager

Courtyard by Marriott, Fayetteville, AR March 2013- Present

• Work directly over forecasting/scheduling, accounts receivable, QA, and top accounts.

• Uphold Marriott and our management company’s professional arrival and departure process.

• Focus on achieving annual hotel revenue goals as agreed upon and established in the annual

budget.

• Actively participate in business and community organizations to promote the property

• Modeling proper selling techniques, effective development of team and commitment to personal

development

• Assist Director of Sales with group blocks, rooming lists, catering events, and contracts

Guest Service Representative

Fairfield Inn & Suites, Fayetteville, AR May 2012- March 2013

• Recognize and understand arrival process and welcome business/leisure guests with appropriate

accommodations.

• Maintaining the laundry during entire shift while constantly being readily available at the front

desk.

• Be able to accurately form the ‘Housekeeping Break Out Report’, which is essentially splitting up

rooms properly.

• As guests are departing, confirm positive stay or handle displeased guests with suitable

compensation.

Cashier/ Hostess

Buffalo Wild Wings Fort Worth, TX March 2011- August 2011

• Assist with sales, train new employees, and oversee greeting and outgoing orders.

• Clean the back of house, organized and restock for next day shifts.

• Perform opening and closing duties and complete restaurant checklist.

CLUBS AND ORGANIZATIONS

• Phi Mu Sorority: Alpha Beta Chapter

Spirit and Morale Committee/ Banner Committee- Banner Chairman

• Children’s Miracle Network Hospital

• Fayetteville Chamber of Commerce: Education & Small Business/Entrepreneurship Committee

OTHER SKILLS

• Proficient in MAC and Microsoft operating systems. Proficient in Microsoft Word, Excel, and

PowerPoint/ SalesPro

• Proficient in FOSSE/ Marriott operating systems and Micros.

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