Customer Service Real Estate

Thomasina L. Willis

Cell: 334-***-****

Email: **********@*****.***

Skills

WMS Manufacturing Software, Dymos Manufacturing Software (CLS), Familiar with SAP, Certified Notary for Montgomery County, Proform/ProTrust Real Estate Software, Expert Level Microsoft Word, Excel, PowerPoint, Access, Publisher, Outlook, GroupWise, Lotus, WP6.1, Ultraedit, DBase, IDX, PCS, McKesson HBOC Star 13.0, Report Writer, Nextgen, IV Solutions, Meditech, ICD-9, CPT, Kronos Payroll, ADP Payroll, FileZilla, Medical Terminology, experience with Servers, FTP, SQL, Passport Verification, ProMed, Affinity, WebMD, FACS, Healthquest, Summit Healthcare Scripting Toolkit (write scripts for Mckesson Star, Healthquest & Meditech, keystroke emulation software), HMS AS400, TPOC, & CHCS. Traveled the world and overseas during a 17 year military tenure, setup, coordinated and held conferences/presentations to attendees of 100 plus.

Experience

August 2013 – Current

DAS North America – 300,000 square foot facility in Montgomery, AL who is the leading manufacturer of automotive seat adjustment systems and components for Hyundai & Kia.

Material Specialist, Promoted to Material Supervisor

Responsible for management of control of inventory products at the location to ensure that all processes and procedures surrounding inventory control are properly executed. This position will work with all departments to achieve optimized inventory levels and project future changes and understands their impact in the system.

•Create weekly shipping plan for 3 clients

•Oversee all staffing, including Shipping Clerks, Forklift Operators, Auditors, Warehouse Gatekeeper & Logistics.

•Oversee material’s operations/•Shipping and Receiving. Ordering/Coordination/Training of part suppliers.

•Assisted in SOP documentation for the entire department.

•Ensure all customer orders are appropriately packed and shipped promptly accurately and with all necessary documentation.

•Notify management of any inventory adjustment due to shortages, short shipments & returns for any other reason.

•Participate in Continual Improvement activities.

•Work with Production Management to ensure shipping and planning and inventory control.

•Perform other duties and assignments as required.

November 2011 – December 2013

Entrust Solutions, LLC

Montgomery, AL

Office Manager-Real Estate Law/Pre and Post Closing Processing

Communicate with the Attorney’s offices, the courts, Real Estate Agents, Mortgage/Financial Representatives, and Clients on a daily basis. Process cash and checks disbursements (payments) of up to and over three hundred thousand dollars. Property tax processing. Collection of legal information, abstracting and title examination. Completing legal documents for court recordings. Prepare and process bank deposits. REO and HUD property closing experience. Prepare the HUD/settlement statement, deeds, endorsements, releases, owner financed mortgage contracts, power of attorney documents, affidavits, bond for title contracts and notes, and schedule all closings. Collection of real estate payments. Coordinate and perform real estate closings with power of attorney for clients. Office management: organized file system, coordinate with title companies, greet clients, answer phones, manage monthly revenue reports, opening and closing the office daily.

May 2011 – October 2011

Bullock County Hospital

Union Springs, AL

Type of organization: Clinic (Physician), Hospital, Psychiatric & Detox. 30 total beds. Department: Registration & Business Office

Manager, Registration and Business Office

Operations of the onsite Business Office, Registration (Patient Access), Financial Counseling.

•Management of Accounts Receivables.

•Direct report: 7 - Customer Service Representatives, Registration, Financial Counseling Pre-registration, & Cashier, 24 hour a day staffing.

•Hiring and payroll processing/Scheduling, orientation & training/•Create Policies and Procedures.

•Emergency room charges - quality assurance and scrub analysis, prep and charge entry.

•Customer service, complaints and risk management.

July 2010 – May 2011

Law Office of John C. Cason

Montgomery, AL

•Worked in a different field/industry: Real Estate Law – Pre and post closings processing.

Education

2007 Healthcare Financial Management Association-Alabama Chapter (HFMA)

Birmingham, AL National Certification: Certified Patient Account Representative (CPAR)

2002-2003

Auburn University at Montgomery

Montgomery, AL

•Business Administration-Management/Information Systems: 45.67 credit hours (part-time)

1987-1988

•Computer Science

2001American Association of Healthcare Administrative Management (AAHAM)

Easton, MD •National Certification: Patient Account Technician (CPAT)

1997 - 2000

Anne Arundel Community College

Glen Burnie, MD

•Business Management: 22 credit hours (part-time)

•Honors list, 3.5/4.0.

•Certification: Human Resources-Administrative Assistant.

1994 - 1995

Florida Technical College

Jacksonville, FL/ •Information Systems: 40 credit hours (part-time) Completed one year then relocated to Maryland, 3.8/4.0, Dean's list.

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