administrative clerical

JESSICA CHAVEZ

***** ******* *****, *******, ***** 77041 C: 972-***-**** *********@*****.***

P ROFESSIONAL SUMMARY

Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule

management and event planning, hard-working, multi-tasking with outstanding telephone, scheduling and

documentation skills. Administrative professional offering excellent communication and computer skills, meets

deadlines and works with a high level of multicultural awareness and adaptability, detail-oriented and driven

with expertise in problem solving and managing daily office functions.

E DUCATION

High School Diploma :

Moises E. Molina - D uncanville, TX

W ORK HISTORY

Operator, 0 2/2015 to Current

Manheim Dallas – D allas

Answers internal or external calls (local and long distance) and transfers calls. As required, takes and

relays messages

Uses standard office equipment such as personal computer, calculator, photocopier and fax machine

Operates telephone / switchboard service

Provides information and assistance regarding telephone numbers and completes certain types of calls.

Effectively managed a high-volume of inbound and outbound customer calls.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center

environment.

Managed high call volume with tact and professionalism.

Acted professionally and patiently when addressing negative customer feedback.

Assisted with receptionist duties, file organization and research and development.

Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.

Shipping / Receiving Receptionist, 0 7/2012 to 0 5/2014

Janus International – H ouston, TX

Shipping/Receiving (fast paced environment)

Data Entry

Customer Service Representative

Attend Customer Service request and discrepancies.

Oversaw inventory

Greeted customers entering the store to ascertain what each customer wanted or needed.

Politely assisted customers in person and via telephone.

Provided an elevated customer experience to generate a loyal clientèle.

Receptionist, 0 4/2011 to 0 1/2012

Xpress Business Products – H ouston, TX

Answered and managed incoming and outgoing calls while recording accurate messages.

Maintained a clean reception area, including lounge and associated areas.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing

and shipping problems.

Helped drive sales goals and achieve monthly quotas.

Warehouse Worker, 0 6/2010 to 0 1/2011

Snelling Staffing – D allas, TX

Moved freight, stock and other materials to and from storage and production areas and loading docks.

Received, stored and shipped goods and materials.

Tagged all inbound merchandise with receiving date.

Reported all equipment failures and malfunctions to supervisor.

Stocked, staged and transported goods.

Teacher Assistant, 0 2/2010 to 0 5/2010

Big Thoughts

Assist children in learning

Supervise students

Clerical tasks

Reinforcing class lessons

Successfully improved student participation in the classroom through integration of creative role-playing

exercises.

Developed program to work with students and increase interest in higher learning.

Receptionist, 0 1/2010 to 1 2/2010

Fred Loya – D allas, TX

Data Entry

Maintain, update, and file

Entered numerical data into databases in a timely and accurate manner.

Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.

Calculated premiums and established payment methods for sales.

Finalized sales and collected necessary deposits.

Calculated quotes and educated potential clients on insurance options.

Reported policy changes and company conditions affecting customer satisfaction.

Driver, 1 1/2008 to 1 1/2010

AutoZone – Temple, TX

Contacted customers prior to delivery to confirm and coordinate delivery times.

Loaded truck and properly secured items to prevent damage during transportation.

Completed on-time deliveries by choosing the best and most efficient routes.

Submitted receipts and money received from deliveries at the end of each shift.

Drove company truck for local pick-ups and deliveries.

Warehouse Worker, 0 5/2007 to 0 3/2008

FedEx – D allas, TX

Loaded and unloaded pieces into boxes for shipment.

Maximized sales by shipping on time and accurately.

Received, stored and shipped goods and materials.

Tagged all inbound merchandise with receiving date.

Scanner

Receptionist, 0 1/2006 to 0 3/2007

Upper Extremity Specialist – D allas, TX

Customer Service

Maintain and file medical records.

Maintained accurate records of patient care, condition, progress and concerns.

Maintained a clean, healthy and safe environment.

Performed clerical duties, such as word processing, data entry, answering phones and filing.

Supported duties for diagnostic and technical treatment procedures, such as setting up and operating

special medical equipment and apparatus.

SKILLS

10 Key by Touch Critical thinking

Microsoft Word A ttention to detail

Microsoft Excel Meeting minutes

M icrosoft Power Point Filing and data archiving

REFERENCES

REFERENCES Furnished upon request

L ANGUAGES

Bilingual in Spanish/English

VOLUNTEER

October 2005 through December 2006

Medical City Hospital

January 2007 through November 2008

Weiss Recreation Center

Contact this candidate