Customer Service Administrative Assistant

ANNAM IQBAL

** ***** ******, *******, ** M*T *V*

647-***-**** *****.**@****.***

OBJECTIVE

To obtain full-time position as an administrative assistant in a fast-paced environment where I can utilize

my excellent administrative, customer service, and computer skills

HIGHLIGHTS OF QUALIFICATIONS

• Recent graduate of Executive Office Administration program from Seneca College

• Advanced Microsoft Office skills: Access, Excel, PowerPoint, Word, Publisher

• Proficient in carrying out administrative tasks, including preparing agendas and minutes

• Strong knowledge of accounting principles and QuickBooks

• Thorough understanding and knowledge of medical terminology

• Received 18+ certifications from FPHRC, relevant to the food processing industry

• Ability to follow instructions and comply with safety procedures

• 4+ years of experience in providing exceptional customer service and answering phone calls

• Proven ability to handle multiple, competing priorities in an effective manner

• Strong analytical, problem solving, decision making skills and excellent work ethic

• Certified with level C First Aid / CPR and WHMIS

RELEVANT EXPERIENCE

CFI-CIRT Assistant, Finance, Risk & Prudential Policy Jan 2015 – Apr

2015

Canadian Bankers Association, Yonge Street, Toronto

• Attended weekly meetings and drafted agendas and minutes

• Created vendors and participants databases using Excel and Access

• Prepared name badges, brochures, and mail-merged documents using Microsoft Office Suite

• Prepared and sent our invoices and thank-you letters to the customers

• Carried out basic office duties such as filing, organizing paperwork etc.

Customer Service Representative Aug 2011 – May 2015

Payless ShoeSource, Eglinton Smart Centres, Toronto

• Maximized every sales opportunity and exceed revenue targets on a daily basis

• Provided outstanding customer service including accurate transaction process

• Prepared schedules, report pilferages through precise record keeping

• Assisted with performing quarterly audits to stabilize inventory quantity

Administrative Assistant Dec 2014 – Jan 2015

Heritage Skills Development Centre, Eglinton Ave E, Toronto

• Performed day to day administrative tasks such as data entry, filing, answering telephone

• Created and distributed flyers for After School Help Programs

• Monitored information for project management and reporting

ANNAM IQBAL

26 Bonis Avenue, Toronto, ON M1T 2V1

647-***-**** *****.**@****.***

• Provided assistance with photocopying, e-mailing, and faxing

Executive Administrative Assistant Jul 2014 – Sept 2014

Sunnybrook Health Sciences Centre, Bayview Avenue, Toronto

• Developed and maintained databases using Microsoft Excel and Access for efficient retrieval of

information

• Prepared blogs, reports, memoranda, and electronic letters on a daily basis

• Carried out office duties including filing, organizing paperwork, and answering telephone

Customer Service Representative Aug 2013 – Jan 2015

York University Bookstore, Keele Campus, Toronto

• Provided front-line customer service in a fast paced environment

• Answered customers’ general questions and inquiries in-person

• Processed various transaction types including refunds

Academic Tutor, Toronto Sept 2012 – Sept 2014

• Delivered one-on-one tutoring to high school students in Biology and Chemistry

• Assisted students with carrying out academic assignments, lab reports, and projects

• Demonstrated excellent tutoring skills confirmed through students’ success

OTHER EXPERIENCE

Registration Worker Jun 2013 – Jun 2014

The Arthritis Society

Activity Assistant and Cashier Jul 2011 – Mar

2012

Providence Healthcare

Literacy Tutor and Homework Helper Feb 2009 – June

2009

Stephen Leacock Collegiate Institute

EDUCATION

TDSB Food Processing Training and Certification Oct 2014 – Dec 2014

Food Processing HR Council, ON

• Certifications in Food Processing Safety, Quality Assurance, Sanitation, Food Spoilage & Food Security,

Internal Auditing, HACCP, GMPs and SOPs, WHMIS, Standard First Aid & CPR, Recall Management

• Received training for Workplace Diversity, Innovations, Thinking Skills, Customer Service, Oral

ANNAM IQBAL

26 Bonis Avenue, Toronto, ON M1T 2V1

647-***-**** *****.**@****.***

Communication, Leadership skills, Document Use

Executive Office Administration Diploma Sept 2013 – Aug 2014

Seneca College of Applied Arts and Technology, Toronto, ON

• Advanced Microsoft Office 2010 skills : Word, Excel, Access, PowerPoint, Outlook, and Publisher

• Generate databases, newsletters, mail merge, memos, minutes, agendas

• QuickBooks 2012: Accounts payables and receivables, payroll, invoices

• Proficient in transcription & keyboarding speed of 57wpm with 100% accuracy

Bachelor of Science Honors – Biological Sciences Sept 2009 – Apr 2013

University of Ontario Institute of Technology, Oshawa, ON

• Understanding of interrelationships among the science disciplines

• Enhanced interactive learning and analytical skills

• Advanced laboratory skills: pipetting, calibrations, PCR, SDS-PAGE, restriction mapping, northern, southern

and western blotting, titrations, HPLC, carbon & hydrogen NMR

References Available Upon Request

Contact this candidate