Customer Service Accounting Assistant

PAUL PESTANA-VALERI

**** ** ***** **.*****, FL **175. CELL 954-***-**** ***********@*******.***

SUMMARY

To obtain a position that will allow the opportunity to expand knowledge and skills in the banking industry

specifically in compliance and investment regulations. Independent self-motivated individual who works well

under pressure with outstanding organizational skills.

Skills

• Proficient in Windows (XP, Vista, 7, 8), Microsoft Office (Word, Excel, PowerPoint, Outlook),

QuickBooks, AS400, Hummingbird, Nautilus, GAOP, MC3, Assist Check and other banking software.

• Outgoing personality who is bi-lingual (English/Spanish)

• Ability to communicate well with others

Experience

Mercantil Commercebank N.A. – Miami, FL 2014 - 2015

Quality Assurance Analyst

• Prepare and complete accurately Know Your Customer (KYC) files of clients for the Commercial

Banking International unit.

• Opening Accounts for Commercial Banking International unit.

• Identify high, medium and low risk accounts for accurate reporting of Know Your Customer regulations

and that CIP standards are met.

• Prepare enhanced annual reviews (EAR) on high and medium risk accounts.

• Utilize banking resources such as internet and/or other third-party vendors (World Compliance, Google)

to verify that no derogatory information is found.

• Prepare documentation such as Enhanced Due Diligence (EDD) memos for account officers.

• Prepare BSA reports for compliance officers.

Aba Air Group, LLC - Miami, FL 2012-2014

Accounting Assistant

• Maintained account payables and receivables.

• Maintained accurate invoicing logs.

• Performed data entry of journal entries

• Prepared and verified payroll of employees.

Swissport USA-American Airlines – Miami, FL 2012

Internship - Department of Finance

• Assisted accountant on reconciliations.

• Prepared and posted journal entries.

• Maintained other accounting controls.

• Organized documentation for ticketing agents.

• Provided clients with outstanding customer service.

• Performed other general office duties.

Enficorp Brokerage Firm, Caracas, Venezuela - 2009-2011

Customer Service

• Contacted clients to offer Venezuelan bonds.

• Assisted in clients on what bonds should be purchased based on their financial needs.

• Maintained operational integrity.

• Other customer service duties.

Valeri Albornoz & Associates, Caracas, Venezuela - 2008-2009

Intership

• Conducted and organized legal researches for associates.

• Maintained complex dockets and files, both manually and electronically.

• Scheduled appointments, court appearances and depositions for attorneys.

• Prepared legal memos and correspondence for clients and associates.

• Tracked and recorded all billable hours for each file.

• Other general office duties.

Education:

Florida International University, Miami, FL Current

Majoring in Economics.

Miami Dade College – Miami, FL 2012-2014

Associate Degree in Economics.

Universidad Santa Maria (La Florencia Campus), Caracas, Venezuela 2007-2011

Bachelor’s Degree in Law.

Santo Tomas de Villanueva – Caracas, Venezuela 2007

High School Diploma.

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