Business Analyst/Technical Trainer

Pamela Gutierrez

**** ***** ******

Oakland, CA *4605

Cell: 650-***-****

Home: 510-***-****

E-Mail: **.*********@*******.***

OBJECTIVE To secure a position that will provide an opportunity to use my

leadership ability as well as my strong technical and training

skills.

COMPETENCIES

. Excellent verbal/written communication skills

. Excellent technical skills

. Demonstrated ability to do high-level process analysis and design

. Skilled at process re-engineering

HARDWARE/SOFTWARE

Hardware

Intel-based laptops/PC's, servers; Sun Sparc; SGI Indigo, Indy; Macintosh

Software

O/S: UNIX (IRIX and Solaris), Windows NT 4.0, RDBMS: Microsoft SQL

Server, Sybase, Oracle, Informix; Microsoft Office Suite, FrameMaker,

eGain Live with VoIP, CTI integration, Vantive CRM Suite, Vantive

Object Studio, Clarify ClearSupport, Siebel Sales Force Automation,

Siemens INVISION Hospital Registration, IDX Registration System,

MediBase BASEShield, Actuate Reporting System, PERL, VBA, DocuShare,

Documentum

EXPERIENCE

Stanford Hospital and Clinics, Palo Alto, CA

12/03 - 11/07

Systems Analyst/Training Specialist

. Support all users of Siemens INVISION hospital registration

system/desktop applications

o Write system enhancement specifications/Test system enhancements

o Monitor system issues, providing QA as necessary

. Develop and deliver systems training for all Patient Admitting staff

. Interface testing of IDX, IDX CareCast and other hospital systems

Standard Register (SRC), Oakland, CA 5/01 -

12/03

Document Analyst

Onsite at Stanford/Lucile Packard Children's Hospitals - Working with a

series of disparate systems:

. Assisted medical staff with layout/design of medical forms; ensure

accurate form design and print specifications

. Negotiated print jobs with SRC and sub-contractors

eGain Communications, Sunnyvale, CA 3/00 -

5/01

Senior Technical Trainer/Curriculum Developer

. Designed and delivered technical training course within six weeks of

joining eGain

. Developed first detailed, step-by-step Live system installation

instructions; used in customer manual

. Delivered technical course instruction to eGain Consultants and

customers

. Created classroom image to support Live System Fundamentals course

The Vantive Corporation/PeopleSoft, Santa Clara, CA

2/97 - 3/00

Senior Training Consultant

Promoted in first year to Senior Training Consultant

. Developed Vantive Object Studio course (customization tools), Versions

7 & 8

. Developed Vantive 8 System Administration. Wrote all class labs,

reorganized content, generated classroom image (GHOST) upgrading

System Administration course from a snoozer to a hands-on winner!

. Configured UNIX and NT server environments for course development,

onsite and classroom delivery

. Successfully delivered technical training at Vantive Education

Centers, domestic/foreign customer sites

. Remotely supported trainers while at onsite locations

Power Computing, Santa Clara, CA 12/96 -

2/97

Senior Engineering Change Analyst

. Established Review and Change Order Board with Head Quarters in

Austin, TX

. Provided training for Austin-based analysts

. Prepared component specifications

. Wrote and processed ECO's

Silicon Graphics, Inc. (SGI), Mountain View, CA

12/87 - 9/96

Senior Quality Analyst

. Designed and implemented first Quality database, using Informix

software, replacing manual process and improving data accuracy

. Maintained Quality database integrity, continued to improve usability

. Migrated database from Informix to Sybase

. Worked closely with programmer to define data requirements for nightly

data extraction

. Designed, developed, and maintained Web site and Web-based tracking

tools for new product release

. Developed Warranty Reporting Process for VP of Manufacturing

. Key member of Clarify Clear Support implementation team

Silicon Graphics, Inc. (SGI), Mountain View, CA

Manager, Documentation Services, WorkGroup Products Division

. Established autonomous Documentation Services Department

. Staffed department, trained new personnel

. Developed departmental procedures

. Effectively worked with various groups to ensure timely release of all

system and application software and network products

Silicon Graphics, Inc. (SGI), Mountain View, CA

Technical Trainer, Corporate Information Systems

. Set up and configured classroom

. Developed training materials and user guides/Delivered weekly systems

training classes

. Provided systems training and support for domestic and International

Sales offices

AmEx Life Assurance, San Rafael, CA 8/85 -

11/87

Senior Systems Analyst

. Developed technical training curriculum for newly formed Information

Technology group

. Created and published monthly IT newsletter

Apple Computer, Cupertino, CA 12/80 -

8/85

Senior Business Analyst

. Managed system implementation -- from NCA Maxcim Manufacturing system

to Cullinet Manufacturing system (Parts Master and Bills of Material

modules)

. Tested software and provided input for screen changes

. Developed training materials and procedures for Cullinet

. Trained and supported staff of six engineering divisions

. Developed concept for and published monthly educational/informational

newsletter

EDUCATION

University of Phoenix

Completed courses towards BS in Information Systems

1994

West Valley Community College

1976

Medical Assisting -- Certified in clinical area

CLASSES/SEMINARS

Darryl L. Sink and Associates - The Instructional Developer Workshop;

Creative Training Techniques International - Creative Training Techniques;

Database Design, Data Communications, Kepner-Tregoe Problem Solving and

Decision Making, various management courses

Contact this candidate