Administrative Assistant Management

Tom Martin

**********@*****.*** 717-***-**** (cell)

Profile:

I have extensive experience working with and supporting the CEOs of a major Real Estate company, a valued

Publisher of children’s books and learning tools and the leading Health and Welfare Funds Administrator on the

East Coast. I am very goal oriented and my auditing and negotiating experience has allowed to me recognize

great cost savings, while I have used the professionalism gained from many years in management to successfully

run offices both large and small. My writing skill and imagination has allowed me to thoroughly enjoy the work I

have done in marketing, social media and Public Relations, and I thrive in creatively charged environments.

Experience:

RE/MAX Estate Properties, South Bay/Westside Los Angeles CA 12/2008-Present

Executive/Agent Assistant, Social Media Coordinator

Manage various agents and their specific individual needs.

Transaction coordination including: updating MLS and Transaction Point, acting as point person between

Buyer’s and Seller’s agents and escrow/mortgage officers, responsible for all follow-up between parties and

maintaining/updating transaction files.

Use my tech and writing experience to develop and maintain agent websites, agent blogging and social media.

Assist with Open Houses, clerical work, problem solving. scheduling.

Create and distribute various marketing flyers, postcards and presentations for agent property listings, business

promotions and company events.

RE/MAX Marquee Partners, Manhattan Beach CA 3/2005 – 11/2008

Executive Administrator

Responsible for management of Executive Department of one of the largest RE/MAX franchises in Southern California.

This included working with the President/CEO in regards to daily business activities, the coordination of major company

events/meetings, Administrative staff supervision and agent support.

Helped devise and implement new agent recruiting techniques as an agent recruiter. Worked with GM recruiting top

agents.

Coordinator of agent Mentor/Intern program.

Director and Coordinator of the RE/MAX University, a two-week course of study designed to give the

new agent the tools to succeed in real estate.

Coordinator for all other education and training. Contact and point person for new agents.

Supervised tracking of Delinquent Accounts Receivable.

Public Relations contact.

Created and distributed PR articles for various news media.

Associated Third Party Administrators, Pasadena CA 4/2001 – 6/2004

Administrative Assistant

Responsible for Third Party processing of medical funds and administration of funds. Eligibility information contact.

Responsible for distribution of LAUSD flexible spending accounts. Problem solving in regards to customer accounts.

Claims department contact regarding medical funds distribution. Responsible for Death Benefits payment and

administration.

Assisted in training of new department employees and helped to implement new and existing office policy procedure.

Frank Shaffer Publications, Torrance CA 9/1997 – 4/2001

Senior Buyer

Contributed to achievement of nearly $400K in cost savings over 6 months through purchase order auditing and resale

negotiation.

Successfully coordinated development and delivery to warehouse of over 150 new product titles per year.

Reduced product delivery time from vendor to warehouse by 50%; Assisted in training of new department employees.

Responsible for maintaining proper inventory levels through purchasing procedures, warehouse coordination, and

backorder control.

Developed and implemented new policies relating to department and company issues.

Assisted creative departments in developing new product and revising existing product.

CARDAY Associates, Landover MD 2/1996 – 6/1997

Executive Assistant/ Internal Auditor Corporate Office

Solely responsible for auditing of company’s medical claims processing and pension departments.

Problem solving relating to department duties; assisted President/CEO in day to day management of company

Developed and implemented first successful auditing procedures in over 5 years.

Reached company goal of recognizing and recording claim errors of 5% per Price Waterhouse guidelines.

CARDAY Associates, Baltimore MD 6/1990 – 2/1996

Office Manager/Senior Claims Processor Branch Office

Oversaw start-up of new satellite office and staff of five; responsible for Third Party medical and pension funds

administration.

Averaged daily processing of 90 claims per day, double the required amount; dealt directly with claimants with regards

to problem solving and client issues. Only claims processor to achieve 0% error rate in 12-month period.

Education:

York College of Pennsylvania - Political Science Major; Associate Degree

Judy LaDeur Recruiting Seminar (w/Monthly Follow-up Training)

Dunn & Bradstreet Purchasing Management Course

Price Waterhouse Audit Management Course

Intensive Real Pro Systems web management training and online tutoring, ongoing

Travis Robertson/Mike Ferry/Brian Buffini Coaching Seminars

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