Customer Service Manager

DeAngelo Gibson

Distribution Warehouse Supervisor - Food Lion

Fayetteville, NC

********@*****.*** - 843-***-****

WORK EXPERIENCE

Distribution Warehouse Supervisor

Food Lion - Dunn, NC - June 2012 to Present

• Responsible for ensuring excellent quality, damage free, product as part of retail support for Food Lion LLC.

• Ensure full compliance of company policies and procedures

• Maintain associate safety, checking secured areas of building, holding weekly safety meetings with team and

on-the-spot safety corrections

• Kept accountability of associate disciplinary issues and resolved issues through corrective behavior

standards

• Championed the increase in replenishment performance in 2014 from 13 pallets per hour to 18 pallets per

hour leading the company in production

• Reduced department losses by implementing a systematic cultural change centered on housekeeping

performance improvements; identifying opportunities to recover items and ship to retail

• Wrote the training program for replenishment operators in 2014

• Reduced losses in 2013 to the KPI by monitoring selection workforce productivity, increasing associate

observations with high value items and reinforced training principles

• Guided department lead associates and ensured cross training development

Item Manager

Express Professionals-ManTech International Corporation - Fayetteville, NC - April 2010 to September

2010

• Ensure military database was kept current and that all on-time deliveries were made

• Maintained and tracked all requested materials, regulating communications associated with logistics,

distribution and coordination of materials from point of origin to final destination

• Kept daily contact with all vendors as part of market research in order to advise on suppliers, pricing and

transport to buyers

• Verified and updated status reports, databases and spreadsheets

• Planned organized and managed multiple accounts

First-line Manager/Control Room Manager

Goodyear Tire & Rubber Co - Fayetteville, NC - August 2007 to December 2009

• Accountable for the planning, organizing and direct functions concerning production and maintenance of

equipment, support personnel, and production associates

• Oversaw the implementation of processes and systems to ensure continuous improvements and an efficient

work environment

• Manage periodic maintenance schedules to ensure equipment is available to allow maintenance team time

to address all issues

• Lead coaching sessions with associates on waste management, production performance and understanding

root cause analysis.

• Responsible for corrective actions to show an improving trend in work performance, ensuring associates

were aware and understood efficiency with respect to productivity and quality

• Demonstrate leadership that ensured a safe work environment; enforcing safety policies and procedures.

Provided coaching and feedback on associate performance

• Accountable for plant stability utilizing 4M principles of materials, manpower, methods, and machines

• Lead overall improvement efforts for the lowest performing shift. Developed and implemented improvements

in key areas of safety awareness to reduce accidents, quality improvements reducing waste product and

process improvement increasing productivity; driving the performance from last to second within the first 6

months of championing the project

Medical Logistics Specialist

US Army - Washington, DC - November 2004 to June 2007

Performing inventory and financial management procedures, including ordering, receiving and storing supplies,

locating and cataloging

stock. Segregating and accounting for medical supplies and equipment; selecting the correct stock for issue/

usage, while keeping records on incoming and outgoing of over 2500 line items. Performed in-storage care

and preservation; applies special procedures for handling,

storage, packaging, and shipping pharmaceuticals, biological, blood fractions, and medicines; interprets

medical terminology and vocabulary directly related to supply function. Maintained preventive maintenance

and system operations of Omni cell, by validating

monthly reports of Omni cell system and usage. Provide frontline customer service support for twenty-seven

wards and clinics

through-out hospital. Performing purchase request $2500 and upwards of $100,000 and supervising inventory

management, storage and preservation. Performing quality control, property management and repair parts

management for equipment.

Human Resources Assistant (Military)

US Army Medical Command - Raleigh, NC - June 2003 to November 2004

Receive, review, and process military personnel actions including processing arriving/departing military

personnel. Actions may

include retirement applications and permanent changes of station; requisitions, assignments, deferments, and

separations. Provide

information to service members concerning entitlements and initiate or review documents for payments

including requests for uniform

allowances, retroactive pay, and pay adjustments due to promotion or increased longevity or for performance

of inactive duty training.

Examine information contained in applications, statements of service, correspondence, official military HR

folders, and official

publications. Administer and screen training requests. Prepare reports and issues cost accounting data for

training.

Computer Numerical Control Operations (Machinist)

Federal Mogul - Orangeburg, SC - July 2002 to June 2003

Precision machining of forged metal into pistons. Quality control checks of tolerance levels on finished parts

using micrometer

measurements. Problem solving using 8D technique, working in teams to troubleshoot manufacturing problems

and perform quality

assurance checks of work. Inspects first part, consulting with quality assurance, and inspect work pieces

throughout the production run, for out of tolerance machining. Clean and maintain machine, tooling and parts

in optimal production condition.

Observes machine operation to verify accuracy of machine settings and detect malfunctions or out-of-tolerance

machining, using

precision measuring instruments.

Security Clerk

United Parcel Service - Columbia, SC - March 2002 to July 2002

Perform risk assessments and enforce security awareness programs, while working with management and

employees to ensure a working order between operation and personnel in order to maintain company policy

and reputation.

Documenting and controlling access to all incoming and outgoing, high value shipments, in order to decrease

theft opportunities.

Receive instruction and training in the application of security procedures, search and seizures, drug and alcohol

testing, two-way and communication equipment. Authorized to confiscate unauthorized or otherwise controlled

items and detain those suspected of

criminal or other illegal activity on company grounds.

Customer Service Representative

Cendant Corporation - Orangeburg, SC - November 2001 to March 2002

Dealing with customers while performing sales and service functions to confirm reservations and satisfy travel

needs, resulting in meeting company goals; by responding to inbound customer calls and utilizing sales and

service techniques and tools to sell and promote Avis Budget products and services as required. Achieve

and maintain required goals for conversion talk time, promotional programs, QA evaluations, attendance, and

professionalism. Achieve and maintain center performance objectives of quality, productivity, efficiency and

teamwork. Maintain knowledge of current reservation policies and procedures to ensure compliance with and

adherence to Avis Budget quality assurance guidelines and established service levels while processing orders.

EDUCATION

BS in Industrial Engineering & Technology

South Carolina State University - Orangeburg, SC

Medical Logistics in Supply

US Army - Fort Sam Houston, TX

Cargo Specialist in Transportation

US Army - Fort Eustis, VA

SKILLS

AS400, PeopleSoft, LogMastre, Word, Power Point, Excel, AutoCad, Mechanical Design/Drawing,

CNC(Computer Numerical Control), Powered Pallet Jack Operator, Forklift Operator 10k and under

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