Customer Service Medical

Kathleen Wright-Hendricks **** Autumn Avenue, Brooklyn New York 11208 Hm 347-***-****/Cell 646-***-****

OBJECTIVE: Seek a position with a fantastic company where I can utilize my education, training and skills.

SKILLS AND QUALIFICATIONS:

OfficeMedical Administration, MS Office for Windows, Word, PowerPoint,, Access Skills in Medical TerminologyMedical Emergencies, Medical Records MgmtMedical Billing ICD and CPT Coding and Classification SystemEagels, Medisoft customer services, FacetsMacess HCPSCS, ICD-, and CPT Coding, Type 45, Excellent communication skills

EduCATION:

2007-2009 ASA InstituteThe College for Excellence, Brooklyn, New York Associates Degree in Healthcare Information Technology

2004-2004 Administrative Skills Upgrade

ExPERIENCE:

2012-2013 AmerigroupHealth Plus, Brooklyn, New York

Analyzes and reviews claims for accuracy, completeness and eligibility. Prepares claims and maintains production levels as well as accurately process the claims for adjudication. 2009-2011 Kingsway Orthopedic, Brooklyn, New York Medical Billing Coding Posting Payments, Scheduled patient appointments, heavy phone interaction With patients, doctors and attorneys Communication with insurance companies concerning patient Worker Compensation and No Fault insurance matters Medical receptionist, signing in patient, preparing patient charts

20082009 Long Island College Hospital, Brooklyn, New York Medical Office Administration (Externship) Obtained patients charts and managed a 300medical records filing system. • Performed extensive administrative duties, data entry, filing, files analysis Maintained clerical and administrative functions.

20052006 Grenadier Realty Corporation, Brooklyn, New York Assistant Office Manager Provided support to the Property Manager Tracked all work tickets insuring 95% completion, Resolved tenant complaints

19892004 HSBC / REPUBLIC NATL BANK, New York, New York Legal Processing ClerkAudit Confirmation ReceptionistAdmin Asst Processed and distribute legal bills for payment and created EndofMonth Reports, Implemented changes to Compliance Intranet System. Administrative duties: processing legal fees, tracked employee attendance, filed and ordered office supplies. Process debitingcrediting customersaccounts for processing of legal, IRS/ NYS, Restraining OrdersDecus Tecum, and Grand Jury subpoenas Provided excellent customer service, tallied daily proof, compiled data balances for Audit Confirmation of customer accounts for year-end auditing purposes. Assisted with data entry of Safe Deposit Boxes in the Abandoned Property area, collected fees, and recorded statistics.

Contact this candidate