Customer Service Manager

NAWSHAD A. PEEROO

**** ******* *** #*

Downers Grove, IL, 60516

mobile: 630-***-****

email: ********@*****.***

English/French Bilingual

WORK EXPERIENCE

Kforce Financial Services Consultant: Confidential Client (Leading Global Financial Firm) 10/2014- 04/ 2015

Document Processor

• Created mailing labels & barcodes for documents

• Processed brokerage documents

• Verification of data and backup documentation

• Internet Banking payment processing

• Entered data into software and spreadsheets

• Handling client request

Robert Half International, Office Team Division, Consultant 05/08- 07/2011

French Translation Associate / Client Services Representative

• Reviewed and translated French documents into English

• Entered documents into database and maintained records

• Handled outbound calls to US and Canadian carriers to track deliveries

• Prepared media packets for attendees and arranged temporary visitor passes for guests

• Proofread documents and maintained quality control of projects

• Ensured documents met compliancy standards internally and externally

• Helped assistants with overflow work and handled special projects as needed

• Utilized software and databases such as Microsoft Word, Excel and PowerPoint

• Provided quality customer service and resolved customer account discrepancies

• Entered account information, summarized documents and completed reports

• Handled customer service duties like responding to requests for information, document processing, and regulatory procedures

• Maintained record system and worked on compliance issues

• Enforced banks Ethics policy, anti-money laundering procedures and regulatory standards in the compliance department

Finish Line/Restoration Hardware 09/06- 07/08

Sales/Stock Associate

Renown Textiles, Rose Hill, Mauritius 01/87 – 04/06

Co-owner and manager of family owned textile retail business

• Managed renovation activities included painting, installation of ceiling, shelving, and lighting

• Created marketing strategy for company

• Managed accounting and finance operations

• Supervised company employees

• Handled purchasing decisions on inventory

Real Estate Investments, Rose Hill, Mauritius 01/87 - Ongoing

• Managed various properties, including several residential buildings and retail businesses

• Handled collections and rent process

• Supervised accounting and finance operations for units

EDUCATION

College of DuPage, Associates of Arts 01/10- Present

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