Customer Service Sales
Resume:
Chavis Crawford
**15
Durham, NC 27703
**************@*****.***
Customer Service/Technical Representative
Experienced and dynamic professional with over 7 years of service and sales to the public.
Superior multi-tasking ability that includes troubleshooting using numerous computer
applications, maintaining a professional demeanor, researching, and resolving issues. Excellent
ability to assist in difficult times, educates, refer, upsell, and resolve concerns with services
and/or products. A long, extensive history of effective problem solving and ensuring customer
satisfaction. Self-motivated, virtuous judgment with a proven ability to meet deadlines. Able to
effectively communicate with an abundance of customers from all cultures and economic
levels.
Core Abilities
Wireless/VPN Computer Applications Communication Active Directory Citrix &
Oracle SAP ΜcAfee
ΜS Office Problem Solving Sales LAN/WAN Troubleshooting Salesforce
Experience
Technical Support Representative
HCL Technologies (CDI Corporation - Contractor) January 2015
-Present
Provide technical support for the Ann Taylor fashion store (all divisions). Responsible for
providing available contact information, creating tickets, raising issues to other departments,
and handling hardware AND software issues via phone support.
• Supported Windows and Mac OS X by using applications such as DameWare,
Join.Me, and other interfaces to have remote control to computers.
• Troubleshoot hardware and software issues for employees AND managers such as
registers, debit terminals, password resets for emails, printers, traffic visitor counter,
etc.
• Troubleshoot software issues for corporate users such as Excel, soft/hard tokens,
VPN access, etc.
• Used a Remedy Ticketing system to document all customer issues that were
presented.
Worked with Vendors such as CrossCom (hardware issues), GLS (phone systems),
•
Prodco (traffic counter), and Alliant (token issues), to resolve outside customer
issues that required above and beyond troubleshooting.
Maintained composure and worked efficiently in a fast paced environment while
•
multi tasking using computer applications to troubleshoot and obtain problem solving
information.
Maintained company loyalty and outstanding attendance.
•
Create and maintain user profiles through Active Roles. Remove/add users to
•
distribution lists, and enable phone email access to users after needed verification.
Reset passwords and verify correct email access to desktop/PC and laptops.
Customer Service & Sales Representative
Art.com, Raleigh, NC November 2010-January
2015
Retailed famous art pieces, apparel, and other items of interest to the general public through an
online only store. Responsible for providing a comprehensive range of support for customers
via phone and chat.
• Supported Windows and other applications.
• Sold famous pieces and used a customer application (Photos to Art), to turn
customer’s photographs into illustrious pieces.
• Quote prices and discounts and take payment through card or check. Upsell various
products through extensive art knowledge.
• Troubleshoot issues for customers with checkout, cart, and other website issues
through complex computer applications.
• Use programs such as Oracle and Citrix for troubleshooting/order lookup purposes.
• Maintained composure, worked efficiently in a fast paced environment while multi
tasking using computer applications to troubleshoot and obtain problem solving
information.
• Addressed billing issues, product issues, overcame communication and cultural
barriers, and advised customer of best product that would benefit them.
• Maintained company loyalty and outstanding attendance.
Cook/Cashier
Dairy Queen, Fayetteville, NC January 2008-May
2010
Popeye’s, Fayetteville, NC January 2009-August
2009
Prepare famous food products as commercialized to the general public and handle transactions
through face to face interaction.
• Compute and record totals of transactions.
• Handle customers through a POS system that required upselling.
• Prepared all items with care and followed sanitary protocol.
• Verify that all food areas were cleaned and safe to promote a healthy environment.
Education and Certificates
High School Diploma, June 2008 Gray’s Creek High School, Hope Mills, NC
GPA: 3.34 on a 5.0 Scale
Associate of Science, Computer Information Technology (2012 Present) –
Durham Technical Community College, Durham, NC
GPA: 3.2 on a 4.0 Scale
Certificate of Completion for Cisco CCNA Discovery: Networking for Home and
Small Businesses
Letter of Merit for completion of Cisco CCNA Discovery: Networking for Home
and Small Businesses
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