Executive Director, Customer Service skills, Management of Business

Mary Ann Batz

*** **** ****** ****: 570-***-****

Tremont, Pa. 17981 **********@*****.***

Objective:

My Objective is to apply my experience as a Manager/Director and utilize my Administrative

Office skills and Customer service skills within the Access Service Office Manager position.

Working in an organized and detailed manner in the Office Manager position. Working together

with Staff in daily operations and working with the Clients to meet their needs of the day, solving

or concerns they have with the Services provided or Business matters of the Access Services

offered. I enjoy working with Customer service and resolving problem or issues meeting the

needs by assistance to resolve concerns. I am very organized and pay attention to detail, meeting

time frame deadlines set by my previous employer. I have worked with Management of the

Office and School, maintaining files and records, scheduling appointments, arranged and

planned trips or meetings, applications, Collections of payments, banking and Deposit

transactions, account records, day to day office operations.

Summary of Qualifications:

I have worked with Management of the Overall Business Operation Interviewing and

Admissions within a post-secondary Business School operations. I have worked with the

Application process and financial applications with the Students. I am knowledgeable of how to

set up and arrange Presentations, Guest presenters on various topics. I have worked toward

reaching the Goals set by the company of Admissions, Business operation of the Company in my

role of Executive Director. I have met the satisfaction by working with the Clients/Customers to

meet their needs. Work toward meeting expectations of the Customer, offering the Customers the

solutions to their needs and premium Customer service. I work in an Organized and detailed

manner in meeting deadlines, follow thru on assignments or projects from start to completion

within deadline. I have many years of experience working with an Office environment.

.Addressing Students concern, issues, setting appointments and working with files and records,

paying attention to detail were all part of my responsibilities in my position. I have done

Promotional Events, Community events, Networked in the Community to help promote growth

of the Business. I have worked with State Licensure, Regulation and policies. I have a perfect

attendance record in my Position for 5 plus years at my previous Employer.

Employment History

• Empire Beauty School: Harrisburg, Pa November 2012 to October 2014

Executive Director

o

• Empire Beauty School: Pottsville, Pa. September 1981 to October 2012

Executive Director/Enrollment Director

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• Empire Beauty School: Pottsville, Pa August 1989 to November

1993

Regional Director

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• Empire Beauty School: Pottsville, Pa. June 1975 to September 1981

Educator/Student Salon

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• Shear Design Hair Salon: Tremont, Pa. September 1979 to December 1992

Salon Owner and Manager

o

Employments Awards and Recognition (Enrollment Director Admissions Representative) of

the Year. Director of the Year two times award while working as Enrollment Director.

Education:

• Empire Beauty School June 1974 to April 1975

Pottsville, PA 17901

Cosmetology Teachers license/Cosmetology License

• Penn State University 1980 to 1985

Schuylkill Haven, PA 17972

Business, Communication, Management CEU Classes.

Professional Development, Learning Abilities, Diversity

Teaching Abilities, Presentation techniques, Student connection Impressions.

• Dale Carnegie Classes 1985 to 1989

St. Clair, PA 17970

References upon Request

Contact this candidate