Efficient in the use of MS Office, MS Word, MS Excel and Power Point
Resume:
LaTasha Monik Clarke
Statesville, North Carolina 28625
************@***.***
PROFESSIONAL OBJECTIVE
Secure a position in a growing company to utilize financial and
customer service skills.
SUMMARY
. Over 15 years of professional experience with the public
. Personable and persuasive in communicating creatively with thousands
of customers from all cultures and economic levels
. Proven skills in persevering to solve customers' problems
. Self-motivated and confident in making independent decisions
. Very well organized and able to meet deadlines
PERSONAL INFORMATION
. Country of Citizenship: United States of America
. Civil Service Status: No prior civil service appointment
. Retired Military Spouse
WORK EXPERIENCE
Executive Administrative Assistant February 2014 to January 2015
National Military Family Association
3601 Eisenhower Avenue, Suite 425
Alexandria, Virginia 22304
40 hours per week/Full Time
Patricia Erickson 703-***-****
. Greet visitors and manage the reception area to ensure effective
telephone and email communications both internally and
externally to maintain a professional and positive image
. Primary person to answer and direct calls to appropriate person
. Answer membership inquiries over the telephone
. Open daily mail and distribute accordingly
. Prepare bank deposits for monies received
. Supervises the maintenance of office equipment, including
copier, fax machine, etc.
. Prepare Membership Transaction Forms and assist with inputting
new and renewal information for members and donors into
Association's database
. Maintaining documentation and records
. Coordinate meetings and assist with administrative requirements
of the Executive Director and Director of Administration & Human
Resources, as well as other Association activities as assigned
. Scheduling and coordinating conference room reservations and
organize all aspects for meetings
. Process check requests and manage Credit Card statements of the
Executive Director and Director of Administration & Human
Resources
. Assist with administrative requirements for the Chairman, Vice
Chairman, Corporate Secretary and Treasurer
. Monitor Association I/T equipment sign out list
. Creating, completing and maintaining various spreadsheets and
other general administrative duties as needed
. Other duties as assigned
Member Care Specialist July 2013 to December 2013
Aerotek (Contract)
Andrews Federal Credit Union - Temporary Employee
5711 Allentown Road
Suitland, Maryland 20746
40 hours per week/ Full Time
Celena Rosser 301-***-**** extension 5398
. Handled over 100 telephone calls daily
. Maintained daily cash drawer of $75,000.00 to $125,000.00
average
. Maintained excellent customer service assisting members with
account maintenance
. Educated members with setup of E-Services and Online banking
registry
. Recommended products and services such as credit card, auto
lending, first mortgage or equity lending which suits needs of
the member
. Demonstrated ability to make quick and accurate decisions
Customer Service Representative May 2009 to May 2013
Republic Finance
9730 Dorchester Road, Suite 525
Summerville, South Carolina 29485
40 hours per week/ Full Time
Dani Lamb 843-***-****
. Primary contact to assist customers with questions and concerns by
telephone and walk in traffic
. Process, audit and review financial documentation in comparison to
invoices for 7 vendors
. Maintain and contribute with the growth of the company from $1 to $3
million
. Assist customers to budget monthly spending and debt reduction
. Refinanced or processed lien on auto to assist paying off outstanding
debt
. Developed client spreadsheets to help with scheduling appointments and
maintain personal information
Sales Assistant, November 2005 to April 2009
Household Financial Corporation
7800 Rivers Avenue, Suite 1050
North Charleston, South Carolina 29406
40 hours per week/ Full Time
David Hajek 843-***-****
. Established the three step audit process and maintained daily reports,
tracking monthly expenses, complying with company regulations
. Assisted with new hire orientation and training manual
. Assisted with providing excellent customer service, processing and
packaging over a 1000 of loan documents
. Serve as initial customer contact for branch office
. Processed legal documents for first mortgage and home equity loans
. Provide sales support for activities such as credit line increases,
insurance sales and counter solicitation
Consumer Funder, October 2004 to September 2005
HSBC Auto Finance
1460 Vantage Way
Jacksonville, Florida 32218
40 hours per week/ Full Time
Peter Benes 904-***-****
. Processed credit applications and other documents within 48 hours
timeframe
. Pre-audited loan documents for completeness and consistent with
regulations in accordance with company policies
. Prepared monthly budget for applicant and reviewed with Sales
Department
. Cut payoff and recording fees checks to over 15 vendors
Customer Service Representative III, October 2000 to August 2004
Chartway Federal Credit Union
160 Newtown Road
Virginia Beach, Virginia 23462
40 hours per week/ Full Time
Monica Washington 800-***-****
. Assisted banking customers with personal accounts by telephone and
. Promoted financial products such as insurance, credit cards, home
products and checking/savings accounts customized to customer needs
. Reviewed accounts and assisted with answering questions and budgeting
account activity
EDUCATION
. M.M., 2010, Human Resources - University of Phoenix, Phoenix, Arizona,
85037
. Additional course work; 18 semester hours, 2001, Industrial Psychology
- Christopher Newport University, Newport News, Virginia, 23606
. B.A., 1999, Counseling Psychology - Paine College, Augusta, Georgia,
30901
. Diploma, 1995, College Preparation Courses - Glenn Hills High School,
Augusta, Georgia, 30906
ADDITIONAL SKILLS
. Fluent in English
. Proficient in Macintosh and IBM Hardware
. Efficient in the use of MS Office, MS Word, MS Excel, Word Perfect,
Summit, PowerPoint, calculator, Spreadsheet, word processor, Lotus
Notes, Outlook, ABS LoanMaster, FSP and Episys
. Knowledge in Windows Vista
MEMBERSHIPS
. Member of Delta Sigma Theta
. Member of Navy Wives Clubs of America #240
. National Military Family Association
HONORS, AWARDS AND SPECIAL ACCOMPLISHMENTS
. Sales Assistant of the Month, August 2007
. Sales Assistant of the Month, June 2006
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