CSR, data analyst, admin assistant

LOUELLA M. BUGHAO

#** ******* ** ******** ********

Brgy San Dionsio Parañaque City

094******** *******.******@*****.***

OBJECTIVES

To work for a progressive organization in a highly motivating and challenging environment

that provides the best opportunities to utilize my potential and past job experiences to the

fullest to achieve the organization’s goal while achieving my personal goals to build a long-

term career with opportunities for career growth.

QUALIFICATIONS

• Typing speed minimum of 40-45 words per minute with a high degree of accuracy

while talking/handling emails.

• Ability to navigate through multiple systems while responding to inquiry.

• Able to work quickly, accurately and to deadlines.

• Highly organized with excellent multi-tasking skills and the ability to prioritize

activities.

EMPLOYMENT HISTORY

Customer Service Representative (Telco account)

CONVERGYS (Oct 27, 2014 – May 28, 2015)

Block 44, North Bridgeway Northgate Cyberzone Fillinvest Corporate City Alabang,

Muntinlupa City

• Provides user needs and assist with general inquires product support, service

information, order processing, account management, billing inquiries and technical

issues.

• Ensure excellent customer satisfaction and excellent customer service skills.

• Work on an auto phone system during your entire shift

• Good understanding of customer’s needs and how to diagnose and fix their issues.

• Responsible to follow the direction of management and provide feedback.

• Able to follow policies and procedures, and show team building and leadership skills.

Agent Support

LTC Global Inc (May 1, 2013 - Oct 5, 2014)

Block 2, Lot 1, Acacia Ave, Madrigal Business Park, Alabang Muntinlupa City

• Handle calls with different insurance carriers to ensure application does not have any

outstanding paperwork and licensing issues and at the same time enters the gathered data

in an information database available for sales agents.

• Assist agents in forwarding application requests for the approval of the eligibility of

an applicant to receive insurance products, benefits or claims.

• Keeping detailed and accurate records of policies underwritten and decision made.

• Manage to navigate different carrier websites to obtain updated status when available

and making sure to take note all the details regarding policy information.

• Prepare daily reports to field marketers regarding status of agents sold policies.

• Communicate with field marketers and assist them in follow ups.

Data Analyst

LTC Global Inc (March 16, 2011 - April 30, 2013)

Unit 14 Antonio Bldg 8 Madrigal Business Park, Alabang, Muntinlupa City

• Become a key role player in providing quality solutions for the data analysis and

information control functions of the firm.

• Data entry of text based and numerical information of the client account from source

document on the database.

• Ensuring the accuracy and relevancy of all data entered into databases.

• Maintain complete activity logs and prepare reports.

Administrative Assistant

H&E Manufacturing Corp (Oct 1, 2009- Feb 9, 2011)

6032 Cul de Sac St Edison Ave South Superhighway West Service Road Paranaque City

• Attend to phone calls and visitors and communicate verbally and in writing between

manager and relevant staff and interpret and respond clearly and effectively to spoken

requests over the phone or in person.

• Performs administrative duties in support of the maintenance employee records

including personal status updates and file reviews and perform other clerical routines and

tasks as assigned for other departments as needed.

• Attend to encoding needs of the department (SSS, PHILHEALTH, PAG IBIG loan

and contributions, accounts payable voucher, delivery receipts, invoices, BIR alphalist,

checks).

Data Encoder

Meralco Alabang Business Center (April 2009 - June 2009)

• Data entry of electric consumptions and billings of the consumers.

• Answer phone calls and inquiries about billing status

• Inputting information and files into a system within the agreed timescales, and in an

accurate and diligent manner.

EDUCATIONAL BACKGROUND

Name of School Year

College : Visayas State University 2005-2009

Baybay City Leyte

Course : BS in Computer Science

CHARACTER REFERENCE

To be followed upon request.

Contact this candidate