Customer Service Assistant
Resume:
DANIEL MOODIE
London, E14 8NY
*************@*******.**.**
As a self-motivating individual, who works well using my own
initiative as well as being a proactive team player. I thrive on
being loyal, dependable and respectable within the work place, with a
flexible approach. I have excellent customer relationship skills and
the ability to communicate on all levels within organisations. I am
currently seeking a new challenging role where I can use my previous
experience as well as developing new skills.
Personal Details
Status: Nationality: British
In full-time employment
Driving License: Full
Date of birth:
1st September 1980
Employment
Customer Service Agent Federal Express London
Sept 2001 - Present
Effectively supporting the Sort Operations department, by resolving
customer related issues, via telephone, letter and in person.
Responsible for managing the daily Exceptions Report by using
investigatory skills to examine and scrutinize suspect customers or
fraudulent packages.
Process packages whilst undertaking company procedure and following
legal requirements to ensure safe and secure movement of all
correspondence.
Perform general administration functions and support duties,
coordinating regional offices records, taking & distributing of
meeting minutes, filing, faxing and contingency cover for other areas.
Handling staff issues and concerns, liaising back to managers for
resolution of problems.
Responds to all telephone enquiries from internal and external
customers worldwide.
Undertake reception duties for general public, processing packages and
assisting customers with all types of paper work.
General Assistant (part-time) Tesco Plc
Feb 1999 - Sept 2000
Supervised and maintained Home & Wear Department.
Trained and supervised new staff members.
Dealt with customer Service to general public assisting, with a
variety of enquiries.
Responsible for publications return, ensuring the correct quantities
has been allocated to the appropriate supplier.
Office Junior City People Agency
July 1998- Dec 1999
Undertook several temporary employment positions
Morgan Stanley and Mobil Gas I undertook general administration duties
Main duties filing, faxing, sorting and distributing internal post.
Data entry input using in house systems.
Liaising with external contractors on a daily basis.
Education
Bow Secondary School for Boys Sept 1992 - July 1997
Mathematic GCSE (D)
English Language GCSE (C) Drama GCSE (D)
English Literature GCSE (D) History GCSE (E)
Design & Communication (E)
Science Double Award (F)
Further Education
Tower Hamlets College
Sept 1997 - July 2000
BTEC Intermediate GNVQ Art & Design (Pass)
BTEC National Diploma Creative Computing (Pass)
Higher Education
University Of East London (Business School)
Business Management Degree
(Deferred to Sept 2014 start)
Interests
Music is my main passion, I enjoy attending live performances and
musical dance acts. Whilst owning a vast collection of original vinyl
records & CDs covering various genres, from the 60s through to current
era. I enjoy travelling, because I love the experience of different
cultures and visiting historical landmarks. I find watching wildlife
programmes very interesting and would love to go on a safari. I also
adore watching sports from football, boxing, formula one racing and
tennis.
Reference
Reference available on request.
Contact this candidate