Sales Customer Service

AHMED IBRAHIM MOHAMED

Helwan, masken elhaded welsolb bloke 51 E 1 Flat 5

Cairo, Egypt

Mobile: (+2) 0106 – 046 4135

E-mail: *******@*****.***

Objective

Seeking a challenging position where my theoretical and practical experience could be developed and enhanced in a prestigious organization.

Seeking a job at a reputable company where my background and experience can be well utilized.

Skills Summary

* Office Management

* Report Preparation

* Written Correspondence

* General Office Skills

* Computer skills

* Customer Service

* Scheduling

* Spreadsheet and data base creation

* Team building

* Records Management

* Professional Presentations

Professional Experience

July 01st 2008 – To June 2010

Investigator in”Collection Company” Banking services”

Key responsibility:

• Coordinate collection agency communication

• Evaluate claims denied for payment and poorly paid claims

• Verify payment information adjustments to manager

July 01st 2010 – To October 2013

Worked as CSR in “xceed Company” Telecom Egypt account

Key responsibility:

* Respond to customer inquiries

* The Ability to Listen Closely to Customers

* Clear Verbal Communication

* Ability to Empathize

* Understanding Human psychology

* Basic Acting Skills

* Time management Skills

* Situation Evaluation and Analysis

November 2013- till now

Technical support executive account "TEDATA"

Key responsibility:

* Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.

* Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

* Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.

* Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients.

* Research required information using available resources.

* Follow standard processes and procedures.

* Identify and escalate priority issues per Client specifications

* Accurately process and record call transactions using a computer and designated tracking software.

* Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.

* Organize ideas and communicate oral messages appropriate to listeners and situations.

* Follow up and make scheduled call backs to customers where necessary.

* Stay current with system information, changes and updates.

Education

University

Cairo University

Faculty

Institute of Social work

Degree & Grade

B.Cs - Fair

Year

2002-2006

Training

Nov 08-Feb 09, 2010

Basic Business Skills Acquisition (BBSA)

Sponsored by the Future Generation Foundation (FGF (

* Developed language and computer skills

* Enhanced presentation & project development skills

* Acquired basic business skills including: Marketing, Sales, Banking, accounting, business correspondence and report writing.

* (ICDL) from FGF, West wood misr for training, HR development.

* Communication and people skills from management system of Dale Carnegie

* (GRP) for sales and marketing, from FGF.

Professional management experience center (PMEC)

* Sales & Marketing Dale Carnegie training.

Knowledge

Sales and marketing

* Knowledge of principles and methods for showing, promoting and selling products or services. This includes marketing strategy and tactics; product demonstration, sales techniques and sales control system.

Customer and personal service

* Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

skills

Computer Skills

* Qualified to deal with Microsoft Windows 98, XP, Vista, 7.

* Excellent handling Microsoft Office "Outlook, Word, excel, Power point”

* Very improved Internet browsing and very advanced WEB search skills.

Language:

* Arabic: (mother tongue).

* English: Very Good command (written & spoken)

Personal Skills:

* Excellent communication and listening skills

* Handling assigned tasks professionally

* Self-motivated, Solutions oriented and able to work effectively under pressure

* Ability to create effective ideas aims at improving work performance

* Ability to learn new tasks quickly

* Ability to meet deadlines.

Personal information

* Date of Birth: 19- July 1984

* Nationality: Egyptian

* Marital status: single

* Military Status : Exempted

* REFERENCES Available in request

Contact this candidate