Customer Service Representative
Resume:
Jennica Crista Hife
# **c Real St. Brgy. Bagong Lipunan ng Crame, Quezon City
Phone #: 093******** Email: ****************@*****.***
Dear Sir or Madam:
This letter is to introduce myself and to let you know of my interest in becoming a part of your
company. The enclosed resume will furnish you with information concerning my overall
employment background, training, education and skills. My work abilities are backed up with
experience and knowledge. I assure you that I can successfully fulfill any obligation requiring of
any responsibility upon your company.
In my previous job experience, I have performed my assignments with high degree of skills and
professionalism. My current objective is to obtain a position that will fully utilize my skills and
offer an opportunity for continued professional growth.
I believe in excellence and have always dedicated myself, my talents and creative abilities to
assure successful accomplishments of any company goals. My positive attitude and willingness
to give 150% makes me a valuable asset to any organization that would employ me. I am
confident that my skills will be an asset and have a favorable impact on your organization.
I look forward to learn more from you in the near future and hopefully to schedule an interview
in which I hope to learn more about your company. It’s goals and plans and how I may be able to
contribute to its continued success and growth.
Thank you for your time.
Very truly yours,
Jennica Crista Hife
Jennica Crista M. Hife
# 11- c Real St. Brgy Bagong Lipunan ng Crame Quezon City
****************@*****.***
Objective: Looking for a position in an established organization where I could perform my skills
and ability for the mutual future growth and profit.
Personal Details:
Date of Birth: August 20, 1991
Nationality: Filipino
Religion: Roman Catholic
Gender: Female
Marital Status: Single
Educational Background:
Undergraduate:
Bachelor of Arts in Mass Communication- 1st Semester
University of San Agustin, Iloilo City- 2008
Bachelor of Science Major in Psychology- 4th Year
University of San Agustin, Iloilo City- 2013
Key Strengths and Competencies:
Good oral and written skills
Can work well with fellow employee and a team player
Fluent in English
Willing to work under pressure
Willing to work in a challenging, dynamic and schedule-shifting environment.
Fast learner
Organize, accurate and detail oriented
Proficient in Microsoft office
Well versed in providing customer services akin to information provision and
queries
Can manage multiple tasks with less supervision
Work Experience:
2014- Customer Service Representative, Teleperformance Philippines
-Handles customer questions, complaints, and billing inquiries with the highest
degree of courtesy and professionalism to resolve customer issues with one call resolution.
Offers alternative solutions where appropriate with the objective of retaining customer's
business. Makes financial decisions to protect/collect revenues and adjusts customer accounts.
Contact this candidate