Customer Service Project Manager

Scott T. Jobin

Bristol, CT

Cell: 860-***-****

Relocating to North Carolina

SUMMARY

. Senior Technical Support Specialist with 15 years of

solid work experience including a broad range of

technical knowledge and excellent customer service

skills.

EXPERIENCE

June 2010 The Hospital of Central Connecticut

To Present DESKTOP Engineer

. Reserve IP addresses, create DNS entries and deploy to

DHCP/DNS servers using BlueCAT. I have been using

BlueCAT for 4 years.

. Lead Technician for the new Hartford Healthcare Cancer

Center. I was in charge of making sure all hardware was

connected and communicating to the network. I had to

reserve over 70 IP addresses and deploy to DHCP server

using BlueCAT.

. Provide Executive support to CIO, CEO, CFO, Chief

Radiologists and other Physicians

. Responsible for supporting 2000 + users

. Support VDI, Windows 7, XP, Citrix, McAfee Endpoint

Encryption and many proprietary applications.

. Use SCCM to deploy applications and remote into

workstations.

. Use Teradici to configure Zero Clients and RES Workspace

Manager to configure virtual desktops.

. Use VM Ware View Admin Console to manage virtual

desktops.

. Use 10 Zig Manager Console to Manage 10 Zigs

. Provide Citrix administration using XenApp

. Provide McAfee Endpoint Encryption through McAfee

Console

. Provide minor to medium network support involving

wireless issues, network connectivity and configuring

and replacing UPS's.

. Support all types of hardware including, printers,

iPhones, tablets, laptops, scanners, WOW's and many

wireless radiology devices.

January 2010 UCONN Health Center (Contract- Farmington, CT)

To June 2010 DESKTOP SUPPORT TECHNICIAN

. Responsible for setting up AD accounts and Exchange

mailboxes

. Provide Citrix administration using XenApp

. Responsible for resolving any software issues: Office

XP, Office 2003, Office 2007, Active Synch, Symantec

Antivirus, Cisco VPN Client and hardware issues relating

to client desktop

. Reimage PC's using Ghost, install and setup printers,

scanners and configure wireless networks.

. Remote in using RDP, Remote Assistance or Bomgar to

resolve technical issues.

. Install all types of hospital related applications and

standard OS applications.

July 2009 Jefferson Radiology (East Hartford, CT)

To Dec 2009 SYSTEMS ADMINISTRATOR

. Provide Executive support to CIO, CEO, CFO, Chief

Radiologists and other Physicians

. Responsible for checking tape backups using Netbackup

and resolving any issues with jobs that may have failed.

. Responsible for setting up AD accounts and Exchange

mailboxes.

. Responsible for granting or denying access to users who

want to gain access to different doors in the different

sites using Millennium.

. Responsible for installing all new printers on the

report server and changing any drivers that needed to be

changed.

. Responsible for racking new servers and configuring

UPS's so I could monitor using WhatsUp.

. Responsible for checking and assisting to resolve all

Dashboard alerts that reported problems with any server.

. Responsible for replacing any hardware that may have

failed on any of the servers.

March 2009 UCONN Health Center (Contract- Farmington, CT)

To July 2009 DESKTOP SUPPORT TECHNICIAN

. Responsible for setting up AD accounts and Exchange

mailboxes

. Provide Citrix administration using XenApp

. Responsible for resolving any software issues: Office

XP, Office 2003, Office 2007, Active Synch, Symantec

Antivirus, Cisco VPN Client and hardware issues relating

to client desktop

. Reimage PC's using Ghost, install and setup printers,

scanners and configure wireless networks.

. Remote in using RDP, Remote Assistance or Bomgar to

resolve technical issues.

. Install all types of hospital related applications and

standard OS applications.

October 2008 The Stanley Works (Contract- New Britian, CT)

To March 2009 SYSTEMS ADMINISTRATOR

. Provide Executive support to CIO, CEO, CFO, and

Directors

. Systems Administrator for the HEAT ticketing system a

. Project Manager for the HEAT Remediation Project.

. I was responsible for teaching each new user the basic

functions of HEAT and how to create a ticket.

. Reimaged over 70 laptops using Ghost.

. Provided Desktop Support to all Stanley Businesses

nationwide.

. Technical Lead for mergers and acquisitions for former

Sonitrol employees

. I was responsible for reimaging and configuring all

laptops using Symantec Ghost for former Sonitrol

employees and converting them to the Stanley network.

May 2006 Connecticut Physician's Services (Hartford, CT)

To 2008 LEAD DESKTOP SUPPORT SPECIALIST

. Provide Executive support to CIO, CEO, CFO, and other

Physicians

. Provide Level II and III support for three medical

practices

. Provided Citrix administration using Citrix Access

Management Console

. Lead technician who supported and configured all HP

IPAQ's that physicians depended on for dictation

purposes. I was also responsible for teaching them how

to use the new IPAQ's

. Remote in using Go To Assist or RDP to resolve technical

issues.

. Project Manager for Electronic Health Records

implementation.

. I was responsible for setting up all PC's, scanners and

printers..

. I also taught each individual the basics of using the

scanning software.

. Reimage PC's using Ghost, install and setup printers,

scanners and configure IPAQ's

. Lead a project that consisted of converting all doctors

to new HP IPAQ's so they could dictate and synch

contacts and appointments.

. Responsible for setting up AD accounts and Exchange

mailboxes

June 02 Aetna (Middletown, CT)

To May 2006 TECHNICAL SUPPORT

. Provide level III support as a Systems Administrator to

30 applications using the Shared Crystal Enterprise

environment and Business Objects Enterprise environment.

. Create user accounts and grant security access to over

100 groups that access multiple applications.

. Responsible for setting up all security access to all

user groups in CE and BOEXI

. Provided Level II technical support for all USQA

applications.

. Responsible for initiating, responding and documenting

any server or service that is experiencing a degradation

or impairment of performance.

. Responsible for conferencing in with Network Services to

find out what caused the impairment.

January 2001 Saint Francis Hospital and Medical Center (Hartford,

CT)

To May 2002 HELP DESK TEAM LEAD

. Work in a call center environment as the Team Leader.

. Support multiple OS including Windows 95, 98, NT, 2000

and XP.

. Provide helpdesk level II and level I support.

. Provide ongoing support to over 4000 end users.

. Create user accounts for NT and Novell using NWAdmin and

User Manager for Domains.

. Troubleshoot network problems and escalate them to

Network Services if necessary.

October 2000 CSC (contract- Norwich, CT)

To January 2001

. Work in a call center environment.

. Troubleshoot between 20 to 30 calls a day.

. Reset Novell and NT passwords including looking up

context for Novell users.

. Reset and install network printers.

September 2000 EBM (Contract- Farmington, CT)

To 2000

. Install and configure Client Access.

. Install Outlook 2000 and set up e-mail through Exchange

Server.

. Provide Help Desk and Desktop support.

. Install and configure Office 2000.

. Install and configure network printers.

June 2000 Aero Gear (Contract- Windsor, CT)

To August 2000 SYSTEM ADMINISTRATOR

. Perform daily Administrator tasks including: daily back-

up on Novell Server, change tapes and clean when

necessary, create user accounts, grant access permission

to files and directories.

. Performed several upgrades consisting of hardware and

software upgrades.

. Converted all Win 3.11 workstations to Windows 98-second

edition.

. Down load different drivers from the server to ensure

peak performance of hardware.

June 1999 Tencorp (East Hartford, CT)

To June 00 FIELD TECHNICIAN

. Extensive knowledge of CD-ROMs, motherboards, modems,

hard drives, floppy drives, AT and ATX power supplies,

SCSI drives, network cards, video cards, USB ports,

sound cards, printers and scanners.

. Build a variety of hardware on a daily basis.

. Assist in several cabling jobs; including crimping coax

and CAT5, installation of hubs, racks, switches and

UPS's.

. Install a variety of operating systems including Windows

95/98 and NT.

. Work with several software programs including: Client

32, Office 97, 98, 2000, Outlook98, Norton 2000, Lotus

Notes, Netscape, CC mail and Ghost 5.0.

. Troubleshoot a variety of workstations using diagnostic

tools on a daily basis.

EDUCATION

Quinnipiac University

. B.S. Health Management

CERTIFICATIONS

. Microsoft Certified Professional

. A+ Certified Service Technician

Contact this candidate