Customer Service Medical Assistant
Resume:
LaTerria Ransom
Memphis, TN. 38134
*********@*****.***
Objective
I am seeking an opportunity to impact the productivity and profitability of a progressive organization. As
a potential employee I bring quality work along with a motivated personality, strong interpersonal skills,
leadership experience, good communication skills, training and quality assurance experience, collections
and cash-handling experience, as well as well-developed written and verbal skills.
Qualifications
I have established a proven record of effective customer service both hands on and through telephone and
email. I have computer knowledge in Access, Avaya, and Microsoft Office Package. I have a history of
working well under pressure and making an immediate contribution to the organization's efficiency and
productivity.
?
Professional Employment
4/15/13-Current
Patient Care Advocate
Accredo, an Express Script Specialty Pharmacy
Memphis, TN
Handle inbound and outbound member, provider and physician calls.
Answer questions related to pharmacy benefits, while maintaining productivity standards and
performance guarantees where applicable.
Work with other operational departments to research and resolve mail order and claims issues and
respond to members within performance agreement guidelines.
Maintain accurate and complete documentation of all inquiries in order to continuously improve the
customer service process and reduce potential legal concerns.
Identify and escalate repetitive questions and/or problems so that corrective action can be pursued and
expedited.
Work collaboratively with other customer service representatives and supervisor to ensure that best-
practices are shared.
Other special projects as needed.
10/12-01/13 Valcee Medical Clinic
Receptionist/Medical Assistant
Memphis, TN
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Maintains telecommunication system by following manufacturer's instructions for house phone and
console operation.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Maintains continuity among work teams by documenting and communicating actions, irregularities, and
continuing needs.
Contributes to team effort by accomplishing related results as needed.
Medical assistant duties: triage, checking vital signs, and urinalysis.
6/11-8/12 Employment Staffing, Inc
Guest Service Representative
Walt Disney Call Center
Memphis, TN
Customer Service/Communication Skills: Guest service representatives talk, listen and help resolved
conflicts with customers. An expert communicator will be able to listen effectively to find the root cause
of issues, and communicate clearly and in a friendly way to solve the issue and keep the customer happy.
Education
2009 Millington Central High School, H.S. Diploma
References Available Upon Request
Contact this candidate