Customer Service High School
Resume:
NICHOLAS C. BROWN
***** ******* **** • HOUSTON, TX • 77041
CELL 832-***-**** E-MAIL *********.**@*****.***
EDUCATION
MISSOURI WESTERN STATE UNIVERSITY SAINT JOSEPH, MO
BACHELOR OF SCIENCE IN PHYSICAL EDUCATION
GRADUATED DEC. 2012
CONCORDIA ONLINE CUNE SEWARD, NEBRASKA
MASTERS OF BUSINESS ADMINISTRATION
ANTICIPATED GRAD. DATE 10/2016
EXPERIENCE
2001 STEAK N SHAKE ST. LOUIS, MO
FAST FOOD DINER
CREW MEMBER
● COOK FOOD AND SHAKES TO ORDER
● MAINTAIN SANITATION, HEALTH, AND SAFETY STANDARDS IN WORK AREAS.
2003-04 JACK IN THE BOX
FAST FOOD
CREW MEMBER
● CLEAN, STOCK, AND RESTOCK WORKSTATIONS AND DISPLAY CASES.
● PREPARE FOODS DESIGNATED FOR COOKING
● CLEAN FOOD PREPARATION AREAS, COOKING SURFACES, AND UTENSILS.
2005-07 DOLLAR GENERAL FULTON, MO
DISTRIBUTION WAREHOUSE
SUPPLY ASSOCIATE
● PREPARES ORDERS BY PROCESSING REQUESTS AND SUPPLY ORDERS; PULLING
MATERIALS; PACKING BOXES; PLACING ORDERS IN DELIVERY AREA.
MAINTAINS QUALITY SERVICE BY FOLLOWING ORGANIZATION STANDARDS
●
MAINTAINS SAFE AND CLEAN WORK ENVIRONMENT BY KEEPING SHELVES,
●
PALLET AREA, AND WORKSTATIONS NEAT; MAINTAINING CLEAN SHIPPING
SUPPLY AREA; COMPLYING WITH PROCEDURES, RULES, AND REGULATIONS
2009 SOULARD COFFEE GARDEN ST. LOUIS, MO
FINE DINING
PREP COOK(SEASONAL)
● VERIFY THAT PREPARED FOOD MEETS REQUIREMENTS FOR QUALITY AND
QUANTITY.
● MIX INGREDIENTS SUCH AS PANCAKE OR WAFFLE BATTERS
● READ FOOD ORDER SLIPS OR RECEIVE VERBAL INSTRUCTIONS AS TO FOOD
REQUIRED BY PATRON, AND PREPARE AND COOK FOOD ACCORDING TO
INSTRUCTIONS.
● ORDER AND TAKE DELIVERY OF SUPPLIES
● CLEAN FOOD PREPARATION AREAS, COOKING SURFACES, AND UTENSILS.
2011-13 USA-800 SAINT JOSEPH, MO
CUSTOMER SERVICE
CALL CENTER REPRESENTATIVE
● SELLS ADDITIONAL SERVICES BY RECOGNIZING OPPORTUNITIES TO UP-SELL
ACCOUNTS; EXPLAINING NEW FEATURES.
ANSWERS INQUIRIES BY CLARIFYING DESIRED INFORMATION; RESEARCHING,
●
LOCATING, AND PROVIDING INFORMATION
FULFILLS REQUESTS BY CLARIFYING DESIRED INFORMATION; COMPLETING
●
TRANSACTIONS; FORWARDING REQUESTS
2013 TPL/MCGUIRE RESEARCH SERVICES LAS VEGAS, NV
PUBLIC OPINION SURVEYS
CALL CENTER REPRESENTATIVE(OUTBOUND)
● MAINTAIN CONFIDENTIALITY OF ALL COLLECTED DATA
● MAINTAIN COMPANY DIALING STANDARDS
● EXERCISE COURTESY AND PROFESSIONALISM TO ALL RESPONDENTS
TEAMWORK
BERKELEY HIGH SCHOOL VARSITY FOOTBALL(2001-04) ST.LOUIS MO
LINCOLN UNIVERSITY FOOTBALL(2004-07) JEFFERSON
CITY, MO
MISSOURI WESTERN STATE UNIVERSITY FOOTBALL(2007-08) ST .
JOSEPH, MO
INTRAMURAL BASKETBALL AND FOOTBALL(MWSU) ST .
JOSEPH, MO
STUDENT TEACHING
SAINT JOSEPH SCHOOL DISTRICT(HOMESCHOOLED CHILDREN @MWSU CAMPUS)
PHYSICAL EDUCATION
● EFFECTIVELY ORGANIZE SPACE, EQUIPMENT, AND STUDENTS
● PREPARE LESSON PLANS FOR DIFFERENT STATES WITH VARYING GRADE LEVEL
EXPECTATIONS
● PROVIDE ADEQUATE EQUIPMENT THAT ALLOWS ALL CHILDREN TO BE ACTIVE
AT THE SAME TIME
● LIMIT TEACHER TALK OR INSTRUCTION TIME
● PLAN PRACTICE OPPORTUNITIES THAT ARE STRUCTURED FOR MAXIMUM
PARTICIPATION (E.G., INDIVIDUAL, PARTNER, AND SMALL-GROUP ACTIVITIES;
NON ELIMINATION ACTIVITIES; ACTIVITIES THAT REQUIRE NO WAIT TIME)
● STRUCTURE THE CLASS SO THAT LEARNING OCCURS WHILE STUDENTS ARE
BEING PHYSICALLY ACTIVE
● REPORT BACK TO INSTRUCTOR FOR CRITIQUE
CERTIFICATIONS CPR/AED AND FIRST AID CERTIFIED
PROFESSIONAL REFERENCES
JERONA WASHINGTON HS ENGLISH TEACHER ******.**********@*******.*** 314-
296-9035
DEBRA KEYES MENTOR/SUPERVISOR ***********@*****.*** 702-
883-6709
CHERECE MILTON HISD *************@*****.*** 314-
283-8766
SKILLS/QUALIFICATIONS: HIGH ENERGY, CUSTOMER FOCUS, CUSTOMER SERVICE, DATA ENTRY SKILLS,
LISTENING, PHONE SKILLS, VERBAL COMMUNICATION, BUILDING RELATIONSHIPS, PEOPLE SKILLS,
INTERPERSONAL SAVVY, PROBLEM SOLVING, MULTI-TASKING, TEAMWORK, COORDINATION, ORGANIZATION,
PLANNING, TIME MANAGEMENT, REPORTING SKILLS, INVENTORY CONTROL, DOCUMENTATION SKILLS,
EQUIPMENT MAINTENANCE, DEPENDABILITY, MOTIVATOR
10039 MOROCCO ROAD • HOUSTON, TX • 77041 • CELL 832-***-**** • E-MAIL *********.**@*****.***
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