MARIA LUZ A. JAVIER
No. *** Malibo Matanda Pandi Bulacan 3014 Philippines
Contact Nos. 02- 7360847 / 006*-***-*** 8750
Email: *********.****@*****.***
OBJECTIVE Seeking a challenging career where my knowledge and
experiences could enhance and utilize my skills and to
contribute to the growth of the organization and oneself.
QUALIFICATIONS Proficient in Microsoft Office Application (Word, Excel,
Outlook, PowerPoint, Email and Internet Application).
Can operate office equipment like fax, scanner and copier
machine.
Knowledgeable in Basic Office Procedure.
A pro-active and results oriented competent individual and
have good interactive and interpersonal skills.
Proficient in English & Tagalog (Write, Read & Speak).
Can work under pressure, highly motivated, dynamic,
flexible and systematic.
Excellent in Customer Care Service.
Willing to be trained and can work with minimal
supervision.
Adaptable - has the capability of adapting to new
environment and grasp work quickly.
Has vast experience in assisting different departments.
Able to work under pressure and meet deadlines
WORK Cashier cum Customer Service Representative
EXPERIENCES Comclark Network Technology Corp.
Clarkfield Pampanga
November 2012 - December 31, 2014
Duties and Responsibilities:
Mainly responsible in doing cashiering jobs such as
acceptance, encoding of payments in the POS and receipt
issuance.
As a cashier, I am also responsible in the bank remittance
of our daily collection to the head office.
I prepare daily and monthly collection reports to be
submitted in the head office.
As a CSR, I handle telephone and walk-in customer's
inquiries concerning the services and products we offer.
I also do other tasks as assigned such as assisting is the
preparation of daily installation request form, fax
transmission, telephone operator, etc.
Recruitment Staff
Amra Professionals Consultancy International
Mandaluyong City Philippines
October 2011 - November 2012
Duties and Responsibilities:
Handles overseas accounts starting from marketing,
recruitment and processing (completion of documents,
medical, visa stamping and deployment). Constantly
communicate to existing and prospective clients for
updates on their account. Maintain useful manpower
database for current and future requirements. Performed
daily duties such as receiving and pre-evaluation of all
incoming applications (for interview, processing & final
evaluation), preparing daily, weekly and monthly status
reports of newly hired applicants, filing records.
Maintain incoming applications from walk-in and online
applicants.
Front Office Staff/Receptionist Cum Secretary
Royal Palace Hotel Apartments Ajman, AE
June 2007 to November 2010
Duties and Responsibilities:
Dealing with reservations and cancellations for guests.
Checking guests in to and out of the hotel, allocating
rooms and handing out keys to guests.
Preparing bills and taking payment.
Answers telephone inquiries and transfer calls to
appropriate individual.
Screening telephone calls, visitors, email, and preparation
of petty cash transactions and etc.
Handling foreign exchange.
Preparing bills and taking payment.
Directly provide clerical support to the Manager and Chief
Accountant. Compose documents, work with excel and data
entry.
Support office by using automated equipment such as
facsimile machines, personal or networked computers and
printers, copy equipment, and electronic mail systems and
telephone equipment.
Office Staff / HR Assistant
Medical Clinic, Manila
October to January 2007
Duties and Responsibilities:
Responsible in doing the monthly payroll list summary.
Checking the daily time record of the employees.
Responsible in processing all confidential and important
documents of employees such as loans, leaves, etc.
Responsible in doing administrative work.
Answering phone calls and accepting visitors.
Answering the queries or questions of the staff regarding
their salaries, loans or any other matters.
Credit Investigation
Bank of the Philippine Island, Manila
January to March 2005
Duties and Responsibilities:
Responsible for the transmittal report.
Responsible in checking the status of credit cards.
Responsible in confirming if the credit cards are received
or not.
Responsible for the documentation and other administrative
work.
Live Customer Care Center
Makati Teleservices LLC
June 2003 to January 2004
Duties and Responsibilities:
To ensure 100% customer service satisfaction.
Responsible in selling and convincing customers to buy
credit cards thru phone.
Ensure to meet the daily quota at all times.
To maintain healthy and harmonious relationship to
co-workers and superiors at all times.
To ensure that customers information are kept confidential.
Act as a group leader and supervise the team when the
manager or supervisor is not around.
To attend supervisory calls when the agent cannot handle
the conversation especially when the customer is getting
irritated.
EDUCATIONAL Bachelor of Elementary Education
ATTAINMENT: Far Eastern University
April 2003
SEMINARS/ Student Training
TRAININGS Pedro Guevarra Elementary School
ATTENDED: June to March 2003
Microsoft Windows XP & Office XP
Holy Angel University, Angeles City, Pampanga, Phils.
March 2002
Networking and PC Assembling and Disassembling
Holy Angel University, Angeles City, Pampanga, Phils.
March 2002
PERSONAL DATA
Birth date : September 18, 1980
Age : 34
Height : 5ft.
Weight : 95 lbs
Civil Status : Single
Roman Catholic
Religion Filipino
:
Nationality :
Upon Request.
REFERENCE:
I hereby declare that the above written particulars are true to the
best of my knowledge and belief. I promise to work sincerely and prepared
to do hard work duly abiding to your organization.
Maria Luz Javier