Customer Service Assistant, Blogger, Researcher

Ma. Yvette Heart L. Calimlim

B* L* PHASE * SOLDIERS HILLS 4 MOLINO BACOOR CAVITE

Phone: +639*********/ 046*******

Skype: ycalimlim

Email: *************@*****.***.**

Objective: Obtain a position in a company where I can maximize my

management, administrative skills, training experience,

customer service, and technical support skills.

Personal Information:

Gender: Female,

Date of Birth: January 13, 1983

Place of Birth: Paranaque City

Nationality: Filipino

Age: 32

Marital Status: Married

TIN: 228-704-296

SSS: 33-8386796-7

Philhealth: 08-025134371-7

Professional Experience:

Quality Enginer (ABUKAI United States) October 2014-present

Working on flexible hours

Verifying receipts submitted by customers in different

countries.

VA Heroes (Virtual Assistant) September 23, 2014 - January

2015

Admin works

Email management

Document Control

Document Organization and Edition

Calendar Management

Online Research

Basic Social Media Management

Appointment Setting/Time Management

Customer Service Support (Anything Powersports) (Amazon,

Sears)

January 2014*October 2014

Customer Service Support

Email handling support

Processing returning an item from our buyer from Amazon,

Sears and other WD.

Process manual order, cancellations, and other related

tasks

Worked as Virtual Assistant / Freelance Contractor

1. Market for Sellers Online.

2. Call sellers/Email/Pre-screen Sellers.

3. Analyse the Property/Run Comps for you client. Do skip tracing for

vacant houses.

4. Negotiate the deal for client.

5. Get Properties Under Contract/Flex Options.

6. Market Properties Online.

7. Build Seller / Buyers List.

8. Call buyers/Email/Pre-screen Buyers.

9. Schedule Showings/Closings

10. Post ads to craigslist, oodle.com, kijiji.com

11. Create buyer's and seller's profile traffic.

Kris Letcher (Odesk) (June 2013-July 2013) paused by client

Google/ Web research on accommodations

[Nov. 2010-Nov.2011] Mall of Asia, Pasay City

Transaction Processor-UK account

. Provides administrative support to business operations

by performing processing tasks such as data entry,

scanning, mail sorting or similar activities.

. Performs data entry of material from source documents to

a computer database.

. Transcribes routine pre-coded and identifiable

alphanumeric data from source documents and/or phone

call into an automated system.

. Ensures accuracy and completeness of data.

. Performs clerical tasks in the data entry function.

. Receives and distributes incoming mail and materials.

. All other duties as assigned.

[July 2008 - October 2008] Teletech Bacoor,

Cavite

Technical Support Representative

. Handle calls on technical troubleshooting of customer's

DSL service account.

[June 2007 - January 2008] St. Dominic Medical Center

Bacoor, Cavite

Documentation Control Officer

. Establish and maintain documented quality procedures,

work instructions, and manuals for proper

identification, distribution, collection, and

maintenance of all documents and records.

. Ensure that documents and data related to the quality

system are reviewed and approved before being issued to

the personnel concerned.

. Ensure that any change or modification of existing

document is reviewed and approved.

. To ensure that obsolete documents, and data control are

withdrawn and properly disposed of from all points of

issue or use.

. Responsible for implementing the standards for document

and data control and seeing to their efficient and

effective application.

. Collects, analyzes, and oversees data entry on relevant

performance indicators.

. Monitors and evaluates appropriateness of facility

quality assurance plans, and practices.

. Participates in planning, development, coordination, and

presentation of specific training to the quality

assurance.

. Collaborates and consults with other associated

facilities regarding current quality control issues and

activities.

[May 2006 -October 2006 M+W Zander Philippines

Makati City

HR/Administrative Assistant

. Administer incoming and outgoing correspondence such

as fax, telephone.

. Provide administrative and clerical support to the

Dept. head and to the team.

. Coordinates with the other departments concerned.

. Prepare presentations as required by the department

team.

. Provide assistance to other personnel and determines the

procedures on new projects.

. Maintain and bring up to date confidential records and

information.

. Filing of HR and admin documents.

[November 2005 -February 2006] Mirant Philippines

Pasay City

General Clerk

. Provide documentation and administrative support to

the MMD.

. Receives various deliveries from vendors.

. Personally handles those requesting routine info, manage

outgoing and incoming correspondence like fax, calls,

and emails.

. Maintains and updates files and records systematically.

[May 2004 - November 2004] Smart Communications Inc.

Bacoor, Cavite

Counter Sales Assistant

. Handles prepaid subscription (reloading, selling cell

phone and accessories and etc.)

. Prepares after sales report.

. Activation of value added services (GPRS/MMS).

. Customer Service assistance

Education:

[ 2000 - 2004 ] University of Perpetual Help Molino Campus Molino,

Bacoor, Cavite

Bachelor of Science in Business Administration-Marketing

Awarded as Consistent Deans' Lister

Exemplary Performance as the President of JMEA

Computer Skills:

. Microsoft Office (Word, Excel, PowerPoint, Outlook,

Visio, Publisher)

. Windows XP, Adobe Photoshop, Moviemaker

Special Skills:

. Above average analytical skills.

. Above average oral and written communication skills.

. Proficient in preparation of presentation materials.

. Well regarded as resourceful, persistent, systematic and

organized.

. Aggressive and can easily adapt to various working

condition and in a fast-paced environment.

Reference:

1. Lea Lei Sai (***.******@*****.***)- 092*-***-****

2. Leah Santiago (*****.********@********.***) -090*-***-****

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