Hotel Manager

Obj***

EDWIN ISABELO MAGBUHAT BAUTISTA

****-* ********** **., ********, Manila, 1008

Landline : +63.2.741.8359

Mobile : +63.917-***-****

e-mail : ******************@*****.***

*****.**********@*****.***

CAREER OBJECTIVE

Senior Manager level position in a hospitality/service industry; To be

able to impart and share my competencies, leadership, dedication, work

passion, conviction and vision with the organization.

EXECUTIVE PROFILE

Edwin, has over thirty years of extensive, substantial, relevant and

experience of managing deluxe hotels and luxury resorts, with exposure and

significant involvement in various preopening activities, property

management as well as, engagement in project management consultancy.

He, possess the key competencies, operation skills, and appropriate

knowledge of quality service standards. Edwin values proprietary ownership

and demonstrates a good sense of corporate responsibility. He has the ability

to implement effective control measures to preserve and maintain the

integrity of the organization.

KEY COMPETENCIES

Knowledge of principles and processes involved in quality

service standards, policies and procedures, and their

implementation;

Knowledgeable in strategic planning, formulating principles involved in

business, innovations and resource allocation;

Formulation of strategies, program development and needs assessment;

Ability to develop, lead, and motivate a highly efficient and

effective organization;

Superior operations management capabilities to drive consistent

performance and efficiency;

Proficient in operational budget and cost / benefit analysis;

Effective problem solving, analytical and decisionmaking skills;

Excellent interpersonal, verbal and written communication skills;

High standard of working ethics in words and actions;

Adaptability / Flexibility in dealing with unpredictable environment;

Ability to work positively and cooperatively in a diverse cultural

environment;

Selfdriven and goal oriented to exceed benchmark in productivity;

Value proprietary ownership and involvement, demonstrates good sense of

corporate responsibility to attain companys missionvision.

RESUME of WORKING EXPERIENCE

May 2014 to Present GENERAL MANAGER

CORTO DEL MAR HOTEL

Coron, Palawan

Category First Class 32 rooms

Provide leadership and responsible to manage administrative and hotel operations, assure

optimum performance and continual improvement/ enhancement in key result areas, such

as, service, sales and marketing, human resources management, profit/financial control,

safety and security, and property appearance and maintenance. Manage, direct and

coordinate everyday hotel operation, to achieve effective and efficient communication,

guest satisfaction, profitability, while maintaining standards set by the company. Create

product and service quality standards and policies and procedures. Prepare budget and

interpret financial report that clearly explains, operational

trends and variances. Prepares and executes marketing and sales plan. Establish and

maintain applicable maintenance program, appropriate security and emergency procedures

and proper energy conservation measures. Monitor

and analyze performance of the hotel,through guest feedback and comment program.

January April 2014 RESIDENT MANAGER

ARMADA HOTEL MANILA (formerly, Centara Hotel)

Malate, Manila

Category : First Class 96 rooms

Responsible for leading the department heads to successfully deliver strategic and

operational, goals and to achieve operational efficiency. Directs the function of all

operations department and advises the President/CEO, strategic business development and

key corporate planning issues that relate and impact the operations.. Establish quality

standards of service and creates policies and procedures. Set performance goals tailored to

each department. Lead managers and officers to evaluate goals and take action, consistent

with companys established quality standards. Monitor department performance to ensure

productivity, progress and implementation of core values. Creates and establish operational

budget. Implement effective control measures to maintain the integrity of the organization.

CONSULTING PROJECTS

MANAGEMENT CONSULTANT RESIDENT MANAGER

April Sept. 30, 2013

TWO SEASONS ISLAND RESORT and SPA

i Coron, Palawan

Category : AAA Luxury Resort 42 Luxury Bungalows

Provide special consultancy for the owners primarily through the analysis of organizational

problems and development of plans for operational improvement. Develop operating

concept and philosophy. Create quality service standards, policies and procedures and

recommend efficient and effective ways of performing tasks. Assist and participate in the

creation and proper implementation of strategic marketing plan, sales potential and

profitability. Establish efficient internal communication, coach and guide department heads

to ensure coordination, teamwork, cooperation and productivity. Provide methodologies or,

frameworks to guide identification of problems and to serve as the basis of

recommendations for more efficient performance. Review operational cost and make

sound recommendations on cost cutting measures and limiting costs and expenditures.

MANAGEMENT CONSULTANT DIRECTOR of OPERATIONS

August 2012 to

March 2013

ST. FRANCIS SUITES and RESORT (formerly, ASB Condotels)

8 mos.

Dona Julia Vargas, cor. Bank Drive, Mandaluyong City

Category : First Class (various) 450 Rooms

Guide proponents in the effort to determine and improve the condotels operational

strategies and efficiency, safety and security and customer satisfaction to be at par with full

serviced hotels. Conceptualize and assist owners in the development of new revenue

generating facilities. Provide coaching/counseling to develop department heads and ways to

develop and monitor their performance and productivity. Assist in establishing budget

covering all aspects of hotel operation. Introduce benchmark systems and procedures.

Recommend training programs for the operating team to be capable, effective and

confident.

GENERAL MANAGER

March 2012

July 2012 Soft Opening

THE DISTRICT, BORACAY

Balabag, Malay, Aklan

Category : First Class, Boutique 48 Rooms

Perform general executive functions of all facets of the business, relative to operations,

sales and marketing, finance, engineering, security and human resources; Direct corporate

longrange planning and program development to ensure alignment to the general direction

and financial targets set by the shareholders; Prepare overall budget, schedule expenditure

and monitor budget assignment for all departments. Ensure compliance to financial

policies and goals;

EXECUTIVE ASSISTANT MANAGER, (EAM)

October 2009

February 2012 PreOpening EAM

(2 years 3 months) MIDAS HOTEL and CASINO

2702 Roxas Blvd., Pasay City,

Category : De Luxe Boutique, 227 Rooms

Assist the General Manager in planning and directing the activities of the entire hotel

operations through the management of Division Heads; Develop and maintain a highly

efficient organization to meet or exceed industry benchmarks on productivity and accuracy;

Monitor the execution of business and marketing plans, to ensure sales potential and

maximum profitability; Review operating budgets and revenue reports; Analyze

performance against budget, goals and objectives. Help build a consistent valuesbased

organizational culture that recognizes the contribution of the individual as well as the team;

Monitor present and future trends, practices, and systems in the hospitality/service

industries;

February 2009 PROPERTY MANAGER

October 2009

(9 months) AYALA PROPERTY MANAGEMENT CORPORATION

Greenbelt 5, Ayala Avenue, Makati City

AYALA GREENFIELD ESTATES,

Calamba, Laguna, 600 hectares

Manage day to day village operation and maintenance of facilities; Ensure company

objectives and strategies with regard to customer service and enhancement of property

values are implemented; Prepare operation and capital expenditure budget; Formulate

innovations to improve facilities services, cost reduction measures and conservation

program; Prepare, coordinate and facilitate committee, town hall, board, and annual

general membership meetings; Report to the Homeowners Association officers physical

condition and accurate financial status of the property.

April 2005 to ASSISTANT GENERAL MANAGER /

February 2009 EXECUTIVE ASSISTANT MANAGER to the PRES.& CEO

(4 years 10 months) VERDE ISLAND BUSINESS and LEISURE ESTATE INC.

171 Pastor Road, Batangas City

Verde Island Resort, Category *AA 68 Rooms

Verde Island Villas; 100 hectares.

Responsible for the general management, formulation of schemes, concepts, strategies, long

range planning, program development, goalsetting, general direction, needs assessment,

performance review, cost/benefit analysis, strategic expansion, and research in future

business development; Review proposals, documents, transactions, agreements, and

pertinent matters relative to the business, like, capital expenditure, operating budget,

marketing strategies, management programs, purchasing practices, revenue report,

employee productivity and make sound recommendations and decisions; Adviser of the

President/CEO/GM, in all aspects of general administration, sales and marketing and

efficient operation of the Resort and Villas;

May 1994 to NIGHT MANAGER

March 2005 PreOpening NM

Member, Corps of Trainors

(10 years 10 months) THE HERITAGE HOTEL, MANILA, (A Millennium Hotel )

Roxas Blvd. cor. EDSA, Pasay City

Category: De Luxe, 461 Rms.

Manage, direct, and coordinate the activities and operation of all Departments;

Ensure the implementation and compliance of all staff with the established quality

standards, policies and procedures, towards the efficient and effective delivery of hotel

services; Highest person of authority to resolve major problems guests dissatisfaction,

complaints and ensure safety and security; Evaluate systems and procedures pertinent to

operation and recommend effective changes;

(11 years 4 months) MANILA MIDTOWN, RAMADA HOTEL

P.Gil cor. Adriatico Sts., Ermita, Manila

Category: First Class, 600 Rms

NIGHT MANAGER

April 1991 May 1994

ASSISTANT MANAGER

December 1987 April 1991

GROUP/TOUR COORDINATOR

September 1984 Nov 1987

FRONT DESK AGENT/ NIGHT CLERK

January 1983 August 1984

NIGHT SUPERVISOR

December 1979 to

December 1982 PreOpening Team

PACIFIC HOTEL

(3 years)

C. Palanca St., Sta. Cruz, Manila

Category: Standard, 77 Rms

OfficerInCharge of the hotels night operation; Responsible for directing, supervising

and monitoring the activities of all active sections at night; Attend

to guests inquiries, requests, problems, complaints and make sound decisions;

EDUCATION

University of the Philippines

College

Diliman, Quezon City

Bachelor of Science in Fisheries 1978

St. Bridget College

High School

Batangas City 1974, with honors

St. Bridget College

Elementary

Batangas City 1970, Second Honor

POST GRADUATE CERTIFICATE COURSE

Universal Institute of Tourism and Hotel Administration

Philippine Plaza Hotel

Certificate in Tourism and Hotel Administration;

January June 1979

Various Inhouse Training Programs Attended;

Mission, Vision, Values / Diplomacy / Team Building Interpersonal

Skills / Telephone Courtesy / First Aid / Fire Safety

PERSONAL PROFILE

Father Aquilino Pineda Bautista Mother Monica Claridades Magbuhat Civil Status Married, to Gloria Isabel Sagario Saile, (living separately),

Single Parent with 3 sons ; Jerome (27), Evan (24), Alen (22)

Height 1 m. 78 cm.

Weight 77 Kilos

Religion Catholic

Blood Type O

Health Excellent

SSS No. 035*******

T I N 118692024

Pag Ibig 000*-*******-**

Philhealth 190*********

REFERENCE

Roger Begre

Jose Maria M. Pastor

President, CEO Vice President / Special Proj.

Verde Island Business Leisure Estate Inc. Grand Asia Legacy

+63.917-***-**** +63.917-***-****

email: *************@*****.*** email: **********@*****.***

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