Customer Service Representative
Resume:
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Rhea Sison Alfonso
B** L* P* Parklane Homes General Trias Cavite 4107 / 091******** / ********@*****.***
CUSTOMER SERVICE
■ Objective – Obtain a position as customer service representative, where my customer relations
experience can be fully utilized to improve customer satisfaction and promote the company’s brand
name.
Key Skills and Qualifications
Problem Analysis Problem Solving Organizational Skills
Customer Service Orientation Adaptability Initiative
Strong Interpersonal-Communication skills
• Knowledge about customer service applications and administrative procedures.
• Languages – Fluent in English
• Relevant customer service courses
• College Degree
Work Experience/Background
Customer Service Representative Iqor Dasmarinas for Sprint Sept 2013 – Jan 2015
• Responded promptly and answered/resolved customer inquiries and complaints.
• Investigated and resolved service issues and/or product problems.
• Managed customers’ database accounts, performed customer verification and processed
applications, orders and requests.
• Worked with administration: forwarded requests and unresolved issues to the designated resource
by communicating and coordinating with internal departments.
• Kept records of customer interactions and actions taken, including – transactions, comments,
inquiries and complaints.
• Supplied customers with written responses and information and followed up on customer
communications.
• Take payments and arranged payments on their account.
Customer Service Representative Callmaxsolutions Imus Cavite May 2013 – Sept 2013
• Communicated directly with customers by phone
• Process orders and maintain website
• Wrote and kept accurate records of discussions and correspondence with customers.
• Provide Write ups of products that are being sold on the website
Customer Service Representative West Contact Services for SiriusXM Sept 2011 – May 2013
• Responded promptly and answered/resolved customer inquiries and complaints.
• Investigated and resolved service issues and/or product problems.
• Managed customers’ database accounts, performed customer verification and processed
applications, orders and requests.
• Worked with administration: forwarded requests and unresolved issues to the designated resource
by communicating and coordinating with internal departments.
• Kept records of customer interactions and actions taken, including – transactions, comments,
inquiries and complaints.
• Supplied customers with written responses and information and followed up on customer
communications.
• Take payments and arranged payments on their account.
Customer Service Representative Izone Tech Phil for FORMS Ortigas
• Responded promptly and answered/resolved customer inquiries and complaints.
• Managed customers’ database accounts, performed customer verification and processed
applications, orders and requests.
• Worked with administration: forwarded requests and unresolved issues to the designated resource
by communicating and coordinating with internal departments.
• Kept records of customer interactions and actions taken, including – transactions, comments,
inquiries and complaints
Reference
Myla Martinez
**************@*****.***
West Contact Services
Theresa Salud
*******.*****@******.***.**
Callmax Solutions
Marie Rose Candare
****************@*****.***
Iqor Dasma
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