Customer Service Manager
Resume:
Stephanie Lan K L
********@*****.***
Executive Summary
With the Certified Computer Program I have done with the University of Mauritius, I have an intermediate/
advance level in MS office and Microsoft Access. I also know how to create a webpage with linkage and
hyperlink. I also had the opportunity to know how to use the Quickbooks program with my course study in
Accounting. I have developed some experience in MYOB and Vettrak during my internships. I am ready to
learn more and gain more experience and skills.
I worked as an Intern in Kingston College in Perth as a volunteer first. Then they offered me a casual
position in Administration by doing data entry, answering phone calls and sometimes do some accounting
job.
With the Telecom Company internship program, I was trained on how to communicate with people face to
face and deal with problems. I was also trained on how to do customer care service on phone. I had done a
lot of interaction with customers.
Education / Professional Qualifications
Master of Accounting (CPA Program)
July 2012 – June 2014 (to be completed)
Post-Grad Diploma of Professional of Accounting
Feb 2010 – July 2012 (Graduated)
Bachelor of Management & Marketing
Feb 2007 – Feb 2009 (Graduated)
Curtin University of Technology of English
Test Grade: B
Revlon Certification Award (In Perth) May 2013
National Training Revlon Australia
Employment Summary
Gazman Sales Assistant May 2013 - Present
July 2014 –Nov 2014
Kingston College Internship
Nov 2012 – Present
Perth Arena Function Staff (VIPs)
Telecom Internship Dec 2006
Employment History
Kingston College (Internship Casual)
Data Entry
Attending Calls
Greetings Customers
Posting
Accounts
Report to Director
Perth Arena: Nov 2012 – Present
Position as a Function Staff (Casual)
Offering Service to special customer
Customer service especially VIP in corporate boxes
Bookmark Café: January 2009 – Present (Renovated)
Dish washer, Counter hand, and Cashier (Casual)
Followed ‘Coffee Basics’ training.
Handling of customers, coffee making, cooking and serving of food.
Managing unsatisfied customers and dealing with difficult situations.
Telecom Mauritius (2006)
Surveys
Phone Calls
Face to Face Interactions
Attending Customers Needs
Report to Managers
Computer Skills:
Dec 2003 there was a free program organized called Computer Proficiency Program (University Of
Mauritius) where I learn all the Microsoft office and Microsoft access.
During my first semester in Curtin 2007, I have again been to a computer course called I nformation
System. I learned the Quickbooks program. During my post-grad course, I learned how companies evolved
in the market change in Capstone unit.
In my Internship, I learned how to use Vettrak which is another program in Administration and
Accounting. They showed me how to use it and how to store data. It stored a lot of data and can retrieve
data quickly.
References Lists
Paul Yates
Manager in Vickery House
Tel: 9266 1122
Email: *******@******.***.**
Caroline Southall
Supervisor of Bookmark Cafe
Tel: 9266 7161
Email: *********@*****.******.***.**
Shirley Gan
Director of Studies
Tel: 9328 4731
Email: *******.***@***************.***.**
Rachel Winkless
Human Resource Manager of Perth Arena
Tel: 9231 9944
Email: *********@**********.***.**
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