Customer Service Food
Resume:
CASSIE JONES
FORD HEIGHTS, ILLINOIS, 60411
**********@*****.***
WORK EXPERIENCE
ABC CELLULARCHICAGO HEIGHTSIL
Customer Service \ Sales April 2014 - September 2014
• Check the quality of raw or cooked food products to ensure that standards are met.
• Monitor sanitation practices to ensure that employees follow standards and
regulations.
• Check the quantity and quality of received products.
• Order or requisition food or other supplies needed to ensure efficient operation.
• Supervise or coordinate activities of cooks or workers engaged in food preparation.
• Inspect supplies, equipment, or work areas to ensure conformance to established
standards.
• Determine how food should be presented and create decorative food displays.
• Instruct cooks or other workers in the preparation, cooking, garnishing, or
presentation of food.
• Estimate amounts and costs of required supplies, such as food and ingredients.
• Collaborate with other personnel to plan and develop recipes or menus, taking into
account such factors as seasonal availability of ingredients or the likely number of customers.
• Prepare and cook foods of all types, either on a regular basis or for special guests or
functions.
• Demonstrate new cooking techniques or equipment to staff.
• Check the quality of raw or cooked food products to ensure that standards are met.
• Monitor sanitation practices to ensure that employees follow standards and
regulations.
• Check the quantity and quality of received products.
• Order or requisition food or other supplies needed to ensure efficient operation.
• Supervise or coordinate activities of cooks or workers engaged in food preparation.
• Inspect supplies, equipment, or work areas to ensure conformance to established
standards.
• Determine how food should be presented and create decorative food displays.
• Instruct cooks or other workers in the preparation, cooking, garnishing, or
presentation of food.
• Estimate amounts and costs of required supplies, such as food and ingredients.
• Prepare and cook foods of all types, either on a regular basis or for special guests or
functions.
• Check the quality of raw or cooked food products to ensure that standards are met.
• Monitor sanitation practices to ensure that employees follow standards and
regulations.
• Check the quantity and quality of received products.
• Order or requisition food or other supplies needed to ensure efficient operation.
• Supervise or coordinate activities of cooks or workers engaged in food preparation.
• Maintain sanitation, health, and safety standards in work areas.
• Clean food preparation areas, cooking surfaces, and utensils.
• Verify that prepared food meets requirements for quality and quantity.
• Cook and package batches of food, such as hamburgers and fried chicken, which are
prepared to order or kept warm until sold.
• Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos,
following specific methods that usually require short preparation time.
• Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
• Read food order slips or receive verbal instructions as to food required by patron, and
prepare and cook food according to instructions.
• Measure ingredients required for specific food items being prepared.
• Take food and drink orders and receive payment from customers.
• Clean, stock, and restock workstations and display cases.
• Cook the exact number of items ordered by each customer, working on several
different orders simultaneously.
• Wash, cut, and prepare foods designated for cooking.
• Serve orders to customers at windows, counters, or tables.
• Prepare and serve beverages such as coffee and fountain drinks.
• Pre-cook items such as bacon, to prepare them for later use.
• Mix ingredients such as pancake or waffle batters.
• Schedule activities and equipment use with managers, using information about daily
menus to help coordinate cooking times.
• Prepare dough, following recipe.
• Order and take delivery of supplies.
• Maintain sanitation, health, and safety standards in work areas.
• Clean food preparation areas, cooking surfaces, and utensils.
• Verify that prepared food meets requirements for quality and quantity.
• Cook and package batches of food, such as hamburgers and fried chicken, which are
prepared to order or kept warm until sold.
• Greet customers and ascertain what each customer wants or needs.
• Describe merchandise and explain use, operation, and care of merchandise to
customers.
• Recommend, select, and help locate or obtain merchandise based on customer needs
and desires.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Answer questions regarding the store and its merchandise.
• Prepare sales slips or sales contracts.
• Maintain knowledge of current sales and promotions, policies regarding payment and
exchanges, and security practices.
• Maintain records related to sales.
• Demonstrate use or operation of merchandise.
• Place special orders or call other stores to find desired items.
• Prepare merchandise for purchase or rental.
• Watch for and recognize security risks and thefts, and know how to prevent or handle
these situations.
• Inventory stock and requisition new stock.
• Ticket, arrange and display merchandise to promote sales.
• Exchange merchandise for customers and accept returns.
• Clean shelves, counters, and tables.
• Help customers try on or fit merchandise.
• Sell or arrange for delivery, insurance, financing, or service contracts for
merchandise.
• Estimate and quote trade-in allowances.
EXCEL/ FLEXIBLE STAFFINGMANTENOIL
Line Worker November 2011 - February 2012
• Sort, grade, weigh, and inspect products, verifying and adjusting product weight or
measurement to meet specifications.
• Observe machine operations to ensure quality and conformity of filled or packaged
products to standards.
• Monitor the production line, watching for problems such as pile-ups, jams, or glue
that isn't sticking properly.
• Attach identification labels to finished packaged items, or cut stencils and stencil
information on containers, such as lot numbers or shipping destinations.
• Stock and sort product for packaging or filling machine operation, and replenish
packaging supplies, such as wrapping paper, plastic sheet, boxes, cartons, glue, ink, or labels.
• Package the product in the form in which it will be sent out, for example, filling bags
with flour from a chute or spout.
• Inspect and remove defective products and packaging material.
• Start machine by engaging controls.
• Remove finished packaged items from machine and separate rejected items.
• Count and record finished and rejected packaged items.
• Stop or reset machines when malfunctions occur, clear machine jams, and report
malfunctions to a supervisor.
• Stack finished packaged items, or wraps protective material around each item and
packs the items in cartons or containers.
• Regulate machine flow, speed, or temperature.
• Tend or operate machine that packages product.
• Clean packaging containers, line and pad crates, or assemble cartons to prepare for
product packing.
• Secure finished packaged items by hand tying, sewing, gluing, stapling, or attaching
fastener.
• Sort, grade, weigh, and inspect products, verifying and adjusting product weight or
measurement to meet specifications.
• Observe machine operations to ensure quality and conformity of filled or packaged
products to standards.
• Monitor the production line, watching for problems such as pile-ups, jams, or glue
that isn't sticking properly.
• Stand-Up Fork Lift driver
ULTRA FOODSCHICAGO HEIGHTSIL
Deli March 2008 - January 2010
• Grill, cook, and fry foods such as French fries, eggs, and pancakes.
• Clean food preparation equipment, work areas, and counters or tables.
• Take orders from customers and cook foods requiring short preparation times,
according to customer requirements.
• Grill and garnish hamburgers or other meats such as steaks and chops.
• Grill and garnish hamburgers or other meats such as steaks and chops.
• Restock kitchen supplies, rotate food, and stamp the time and date on food in coolers.
• Restock kitchen supplies, rotate food, and stamp the time and date on food in coolers.
• Perform food preparation tasks, such as making sandwiches, carving meats, making
soups or salads, baking breads or desserts, and brewing coffee or tea.
• Perform food preparation tasks, such as making sandwiches, carving meats, making
soups or salads, baking breads or desserts, and brewing coffee or tea.
• Plan work on orders so that items served together are finished at the same time.
• Plan work on orders so that items served together are finished at the same time.
• Complete orders from steam tables, placing food on plates and serving customers at
tables or counters.
• Complete orders from steam tables, placing food on plates and serving customers at
tables or counters.
• Serve food, beverages, or desserts to customers in such settings as take-out counters
of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
• Serve food, beverages, or desserts to customers in such settings as take-out counters
of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
• Prepare bills for food, using cash registers, calculators, or adding machines, and
accept payment or make change.
• Prepare bills for food, using cash registers, calculators, or adding machines, and
accept payment or make change.
• Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes,
using standard formulas or following directions.
• Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes,
using standard formulas or following directions.
• Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep
equipment and facilities sanitary.
• Balance receipts and payments in cash registers.
ARBY'SSCHERERVILLEIN
Shift Manager January 2014 - May 2014
• Monitor compliance with health and fire regulations regarding food preparation and
serving, and building maintenance in lodging and dining facilities.
• Monitor food preparation methods, portion sizes, and garnishing and presentation of
food to ensure that food is prepared and presented in an acceptable manner.
• Monitor food preparation methods, portion sizes, and garnishing and presentation of
food to ensure that food is prepared and presented in an acceptable manner.
• Count money and make bank deposits.
• Count money and make bank deposits.
• Investigate and resolve complaints regarding food quality, service, or
accommodations.
• Coordinate assignments of cooking personnel to ensure economical use of food and
timely preparation.
• Schedule and receive food and beverage deliveries, checking delivery contents to
verify product quality and quantity.
• Schedule and receive food and beverage deliveries, checking delivery contents to
verify product quality and quantity.
• Monitor budgets and payroll records, and review financial transactions to ensure that
expenditures are authorized and budgeted.
• Maintain food and equipment inventories, and keep inventory records.
• Schedule staff hours and assign duties.
• Schedule staff hours and assign duties.
• Establish standards for personnel performance and customer service.
• Perform some food preparation or service tasks such as cooking, clearing tables, and
serving food and drinks when necessary.
TYSON CANDY FACTORY/ STAFFING SOLUTIONSMANTENOIL
Line worker January 2008 - December 2010
• Perform quality checks on products and parts.
• Perform quality checks on products and parts.
• Package finished products and prepare them for shipment.
• Package finished products and prepare them for shipment.
• Rotate through all the tasks required in a particular production process.
• Rotate through all the tasks required in a particular production process.
• Shovel, sweep, or otherwise clean work areas.
• Shovel, sweep, or otherwise clean work areas.
• Review work orders and blueprints to ensure work are performed according to
specifications.
• Review work orders and blueprints to ensure work are performed according to
specifications.
• Complete production reports to communicate team production level to management.
• Determine work assignments and procedures.
• Determine work assignments and procedures.
• Maintain production equipment and machinery.
EDUCATION
CURRY HIGH SCHOOLJASPERAL
High School Diploma, Dec 2003
ADDITIONAL SKILLS
• I have 10+ years Customer service experience
• i have 6+ years factory experience
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