Customer Service Sales

Aniel Rivera

**-** ******* ****, * lushing NY ***54

Cell: 917-***-**** - ***********@*****.***

Professional Summary

To obtain a position in a company where I can utilize my experience and skills with an opportunity for advancement. My

combination of leadership and management will be an asset in assisting my company exceed its goals and expectations.

Experience

I did some General freelance work to obtain steady income

August 2014 to Current

Freelancer - New York City, NY

I have been doing some basic tech support and compter repair on my own to obtain income also assisting a friend in his

plumbing and demo business.

Concierge

May 2012 to July 2014

the Andrews Organization - New York, NY

Provided all incoming guests and tenants a positive experience while attending to their daily needs

Helped to facilitate tenant requests for pick up and delivery of personal items.

My reference is Natali Rodriguez 212-***-**** ext 214

Tech MD

July 2010 to May 2012

Computer Repair

Performed triage and completed repairs for variety of desktop and laptop computers

Provided sales support and service for customers both private and commercial

Doorman/Porter

February 2007 to July 2010

The Mondrian - New York, NY

Responsible for monitoring building vestibule traffic and assisting tenants with their daily needs

Maintained building common areas and performed regular service on property equipment ensuring they worked

properly

Shift Supervisor

October 2001 to February 2007

Starbucks Coffee Company

Managed a staff of 6-10 employees during an assigned shift

Responsible for ensuring that customers received fast and friendly service while also monitoring quality

standards.

Coached and developed new and existing employees on Starbucks standards

Doorman,Concierge and Porter

March 1999 to September 2001

Millenium partners - New York City, NY

Provided safety, security and exceptional customer service for all building tenants and their guests

Performed any maintenance tasks that were required throughout the day at an assigned post

Provided customers with quality and service that allowed them to make the right coffee purchase

Handled cash and prepared beverages to the customers specifications in a high volume fast paced setting

Education

Associate of Arts : Liberal Arts, 1994

QueansBoro community college - Queens, ny, usa

I was on for one semester,but proceeded to technical school instead.

Skills

Customer Service, Maintenance, Receptionist, Retail Sales, Security, Cash, Sales, Sales Support, Exceed, Its

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