Customer Service Management
Resume:
Shepherd, TX *****
********@*****.***
Emily Page
Receptionist who answers a high volume of incoming calls while handling in-person inquiries
SUMMARY
from clients and colleagues. Flexible and hardworking with the drive to succeed. Adept at
managing multiple tasks and projects with ease using expert time management methods.
Dedicated and focused I excel at prioritizing, completing multiple tasks simultaneously and
following through to achieve project goals.
•
SKILLS & Time and schedule management
ABILITIES
• Medical terminology
• Computer skills
• Customer service
• Meticulous attention to detail
• Results-oriented
• Professional and mature team player
EXPERIENCE WEBSITE COORDINATOR, JUSTMYSTYLEHOME
12/2014 to Current
• Managed company website including all SEO
• Handled all media and public relations inquiries
• Handled all purchases, orders, and shipments
• Handled all incoming and outgoing correspondence with vendors and customers
• Recruited vendors
OWNER/DESIGNER, COUNTRY GIRL’S TWIRLS AND CURLS
06/2012 to 01/2015
• Created small business
• Designed clothing and accessories for girls
• Handled purchases, orders, shipments, and payments
• Customer service including in-person, phone, and email
SUBSTITUTE TEACHER, SHEPHERD ISD
09/2010 to 05/2011
• Managed classroom setting
• Handled lesson plan in absence of teacher
VOLUNTEER TRAINEE, ROBERT WOODROME MD
06/2010 to 07/2010
• Managed receptionist area, including greeting patients and responding to telephone and
in-person requests
• Assisted in filling out patient charts
• File patient charts
• Appointment scheduling
US CENSUS
04/2010 to 08/2010
Enumerator
• Conducted surveys
• Assisted customers in filling out personal and private information
• Sign and file confidential documents
Customer Service
• Managed receptionist area, including greeting customers and responding to telephone
and in-person requests and questions
• Maintained front desk and reception area in a neat and organized fashion
• Appointment scheduling
E-COMMERCE
EDUCATION
• Website management training
• Business writing course
• SEO training
ANGELINA COLLEGE
• Medical terminology and dosage calculations courses
• Completed 36 course hours
• Academic Achievement Award
• Dean’s List
SHEPHERD ISD, HIGH SCHOOL DIPLOMA
• Graduated 3rd in class
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• Academic Achievement Award
• “A” Honor Roll
• “S” Award (2 years)
• National Honor Society
• Beta Club
SANDY COOGLER
REFERENCES
Neonatal Nurse
Phone number: 832-***-****
HELEN JOHNSON
Library Director
Phone number: 281-***-****
KAYLA COOGLER
School Employee
Phone number: 513-***-****
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