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Project Customer Service

Location:
Warsaw, Masovian Voivodeship, Poland
Salary:
80000
Posted:
May 16, 2015

Contact this candidate

Resume:

Current Location: Warsaw,

Poland

Phone:

+486********

+919*********

Date of Birth: 26th April 1982

E-mail:

*******@*******.***

VARUN BAHL

Career Summary

Proven 10 plus years of Technical Project Management experience in Telecom

domain (LTE, 3G and 2G): voice, data and wireless technologies. Having

experience in Project Management, Project Planning, Resource Planning,

Implementation, Integration, Validation & Support of Mobile Devices and

telecom equipment.

Products include Mobile modem chipsets, M2M, IP Switches, Routers,

Firewalls, Circuit Switched Core and VAS suite.

Have global work experience including Asia, Europe, US and Africa, and have

managed projects with team size up to 40 engineers and operations in 11

countries

. Experience - 10+ years

. Present Job Title - Architect

. Organization - Symphony Teleca

. Duration - April 2013 - till date

Key Skills

- Project Management and Planning

- Resource Planning

- Stakeholder management and reporting

- Mobile Devices : LTE, 3G and 2G

- Field Testing, IOT, Pre Certification testing : GCF,

ADAPT

- Communication with the Customer

- Give Technical trainings

- Pre sales support/presentations

. Previous Job Title - Technical Lead

. Organization - Aricent

. Duration - June 2008 - April 2013

Key Skills

- Project Management and Planning

- IP Backbone - Integration and Validation

- Network Audit - 2G, 3G, IPMPLS

- VAS Managed Services

- Interconnects - SS7, SIP

- Pre sales support/presentations

- Give Technical and Behavioral Trainings

. Previous Job Title - Senior Engineer - Support (ELS)

. Organization - Ericsson India Pvt. Ltd

. Duration - Oct 2004 - June 2008

Key Skills

- Circuit Switched Core (GSM and CDMA)

- IP Multimedia Subsystem (IMS)

5 Manage Customer Service Request and handle Emergencies in the mobile

network

6 Communication with the Customer

- Give Technical Trainings

Qualification Summary

. Diploma - Master of Business Administration, Finance

. University - Symbiosis Center for Distance Learning, Pune

. Score - 70 %

. Degree - Bachelor of Engineering, Electronics and

Communication

. University - Maharishi Dayanand University, Haryana.

. Institute - Lingaya's Institute of Management and technology

. Score - 70.2 %

. Certificate - AISSCE (12th)

. Institution - Air Force Bal Bharti School, New Delhi.

. Score - 79 %

. Certificate - AISSE (10th)

. Institution - Air Force Bal Bharti School, New Delhi.

. Score - 86 %

Awards

. ACE Award for business excellence in Q2 2006.

. ACE Award for business excellence in Q2 2007

. ACE Award for business excellence in Q1 2008

. Award for business excellence in Q1 2009

Projects Undertaken

Present Job Title - Architect

Organization - Symphony Teleca

Duration - April 2013 - till date

Project Title : Field Testing: Intel

Description Modem testing of IMC Chipsets in 2G, 3G, LTE and

LTE Adv. Network (FDD & TDD) for Modem chipset

vendor: Intel

Team size 40+

Contribution Verification Lead for Customer Products. Leading

team of 40+ Engineers

Understanding Technical Requirements. SPOC for

customer

Test Planning and Estimation of resources.

Consolidating and reporting Test Results with

stakeholders on daily, weekly and monthly basis

Represent Verification details in daily release

meetings and follow-up. Important role to play in

Software release decision to customer

Modem testing in filed and Lab testing and

reproduction of issues, Review Test suits, Raising

defects and follow-up with vendor and test fixes

KPI Testing: Power, Throughput, CSFB, PLMN, VOLTE,

Carrier Aggregation, etc.

Pre Certification testing: GCF, ADAPT/10776, TMO

ADAPT Field test, Regression, Sanity, Reliability

and Performance Testing

Perform first level analysis of logs to identify

issue areas - network, protocol stack or

application

Technology Skills 2G, 3G, LTE, LTE advanced, VOLTE, SRVCC, HSDPA,

HSUPA, RLC, RRC, MAC, Mobile device Platforms -

Android, HP Quality Center, UTP, Vendor

Proprietary tools - Mobile Analyzer, System Trace

Tool, Phone Tool, IRTC, Odin, Connection Manager,

etc..

Previous Job Title - Technical Lead

Organization - Aricent

Duration - June 2008 - April 2013

Project Title : Mobile Device and Application Testing

Description To test M2M platform, mobile devices and

applications for an operator in UK: Vodafone

Team size 12+

Contribution Verification Lead

Understanding Technical Requirements.

Planning and Estimation of resources and time

lines

Consolidating and Reporting to stakeholders

Writing Test Cases, Execution of test cases,

Raising defects and follow-up with vendor.

Regression, Reliability, Sanity, Performance

testing for CS and PS calls

Technology Skills 2G, 3G, RLC, RRC, MAC, NAS, M2M, QC, Device

Platforms - iOS, Android, Windows,

Project Title : Aircel LTE Lab Trail

Description ALU is chosen by Aircel along with other vendors

like Ericsson, Huawei, NSN and ZTE to showcase its

equipment capabilities in EPC and RAN domains at

Hyderabad (INDIA) location.

Team size 4+

Contribution Lab and field environment for ALU products like

TAU update, UE initiated Attach/Detach, MME

initiated attach/Detach, Paging scenarios,

Authentication scenarios and capturing traces and

logs at Wireshark and UE end.

configuration using MME Provisioning GUI, HSS UE

profile creation and PCRF charging rule creations

and subscriber QCI

Configurations in ALU 9471 MME and 8650 HSS as

preconditions to execute a test scenario.

Writing, verifying and validating the test

procedures for EPC test cases involving different

PCRF (policy rule and charging scenarios) like

Dynamic PCC rules, GBR and NGBR QCI and bandwidth

testing.

Checking reports in NPO (network performance

optimizer) tool and configuring new KPI and PCMD

reports for troubleshooting UE issues.

Technology Skills LTE, Wireshark, Troubleshooting

Project Title : Network and IP Integration and Validation

Description Network Integration and Validation of Core IP

backbone for an ISP in France: SFR

Team size 7+

Contribution Understanding Technical Requirements. SPOC for

customer

Planning for project integration and validation.

Estimation of resources and time lines

Switches/Routers deployment, integration and

validation with Access and Core nodes - NodeB,

RNC, MGw, MSS.

Multivendor environment: Cisco 7200, 7600, 3500,

2600, ASR1K, ASR903, ASR901, MWR2941, Huawei

S9300, S5300 and Ericsson SE800, SE1200 routers

and switches.

Raise anomalies to vendor and follow-up for

resolution/fix.

Testing topologies for Mobile and Broadband

access, FTTx, 3G, LTE, Broadband, etc

Technology Skills Routing and Switching : OSPF, BGP, etc.

QOS,IPMPLS, Load Testing, SyncE, PTP (1588v2)

Project Title : Load Testing of S1 Interface

Description Load testing of S1 Interface: RANGw (Kineto INC

5500, Sec Gw) and Juniper AAA for NEC, UK

Team size 2

Contribution Understanding Technical Requirements

Evaluation and selection of tool based on defined

parameters

LAB setup and Integration Load test of S1

interface

Technology Skills AAA, Femto Cells, Radius, Load Testing, IP

Fundamentals

Project Title : Managed Services - VAS

Description Setting up of managed Services for a Greenfield

operator in India for VAS nodes.

Team size 15 +

Contribution Leading the project for Managed Services.

Active participation in RFP/RFQ and Project

costing

Helping in effort estimation and preparing project

plan.

Leading Resource hiring for the project

Setting up of processes for manages services

Guiding L3/L2/L1 engineers in their roles and

responsibilities

Technology Skills VAS suit - Acision SMSC 5.2, MMSC R3, VMS R95-5,

Comviva BMG 3.x, Rater4.x, USSD5.x, etc...

Project Title : F5 BIGIP LTM and Acision Voice Mail IOT

Description Interoperability Testing of F5 BIGIP LTM Load

balancers and Acision Voice Mail R95-5 system for

Time Warner Cable.

Team size 1

Contribution Implementation of BIGIP switches

Configuration of BIGIP Load balancers

Preparation of IOT document and Test Plan

Interoperability Testing of BIGIP with Acision

Voice mail

Technology Skills Testing, Linux, LDAP, SIP, Networking

fundamentals.

Previous Job Title - Senior Engineer - Support

Organization - Ericsson India Pvt. Ltd

Duration - Oct 2004 - June 2008

Project Title : IMS Implementation, testing and Support

Description Implementation and testing of IMS in Australia for

Testra and Dialog in Sri Lanka

Team size 3

Contribution Doing lab setup and Integration of IMSv1.x

Help in preparing Test case document for IMS

testing

Integration of xCSCF, DNS, MGCF and BGCF

Integration of MGCF with MGw for connectivity with

outside network

Integration with eCCF for Billing

Functional and acceptance testing of IMS

Technology Skills Testing, Unix, Mysql, IP basics, SIP

Project Title : IMS, HLR, ENR, MGw and MSS Testing and

Implementation

Description Implementation of Core nodes - HLR, MGw, MSS and

ENR for multiple clients and doing acceptance

testing for Dialog in Sri Lanka, Aircel, Idea,

Vodaphone in India

Team size 1

Contribution Implementation and Integration of Core Nodes -

Ericsson MGW R2.x, R3.x, R4.x, R5.x and MSS R11,

R12, HLR R12, TSP HLR3.x, 4.x, 5.x, ENR3.x, 4.x,

5.x

Integration and Functional Testing of Ericsson IMS

Integration of Ericsson MGw with Customer IP

backbone. IOT testing

Acceptance testing of HLR, ENR, MGw and MSS with

Customer

Technology Skills Testing, Scripting, SS7, Sigtran, TCP/IP

Project Title : CSS core - MGw, MSS, HRR and ENR support

Description To support CSS Core - Ericsson MGW R2.x, R3.x,

R4.x, R5.x and MSS R11, R12, HLR R12, TSP HLR3.x,

4.x, 5.x, ENR3.x, 4.x, 5.x

in India

There were six redundant pair of HLR across India

and support was provided remotely as well as

onsite

Provided support for HLR, MSS and MGw and ENR -

Ericsson Node Reporter

Team size 3

Contribution Resolving problems in form of CSR and giving

generalized solutions

Emergency handling and on call support

Installing software patches and perform upgrades

Hardware troubleshooting and RNR

Meeting SLA requirements

SPOC for customer

Technology Skills Unix, Shell Scripting, Solaris, SS7, MAP, TCP/IP

Software Knowledge

. Protocols

- NAS, AS, PDCP, RLC, RRC, MAC, SS7/Sigtran, SIP, IP:

Routing and Switching, OSPF, BGP, MPLS

. Database

- Mysql, Oracle

. Platform

- TSP, CPP

. OS/Tools

- Windows, Linux, Cisco ANA, Cacti, JIRA, UTP, Spirent

Test Center, Mobile Analyzer, Odin, System Trace

Tool, Phone Tool, IRTC, Mobile Device Platform - iOS,

Android, Windows, HP Quality Center

Software Knowledge

. Protocols

- NAS, AS, PDCP, RLC, RRC, MAC, SS7/Sigtran, SIP, IP:

Routing and Switching, OSPF, BGP, MPLS

. Database

- Mysql, Oracle

. Platform

- TSP, CPP

. OS/Tools

- Windows, Linux, Cisco ANA, Cacti, JIRA, UTP, Spirent

Test Center, Mobile Analyzer, Odin, System Trace

Tool, Phone Tool, IRTC, Mobile Device Platform - iOS,

Android, Windows, HP Quality Center

Extra Curricular Activities

. Participated at Interstate level in football

. Participated at Intrastate level in football and basketball

. Active participation in college sports activities

Trainings/Certifications

. PMP (35 PDU's)

. ITIL v3 Foundation

Languages Known

. English, Hindi, French (Basic)

Hobbies

. Traveling, Music

Valid Visa

. US : B1, L1

. Poland : Resident

. India : Citizen



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