Sales Customer Service

FARAH KHAN

*** * ******** **** *****

Piscataway, NJ 08854

469-***-**** **********@*****.***

I am seeking a full-time opportunity that will allow me to develop my management skills, while contributing to future company

and individual goals.

EMPLOYMENT EXPERIENCE

May 13’ - Present Holiday Inn Full Time Front Desk Agent

• Maintain an inventory of vacancies, reservations and room assignments

• Register arriving guests and assign rooms

• Answer enquiries regarding hotel services

• Provide information about services available in the community and respond to guests' concerns

• Provide guests with prompt service, professional attention and personal recognition.

Sept 11' - March 12’ Hotel Intercontinental Full Time Sales Associate

• Managed the hotel boutique and gift shop.

• Responsible for all sales, displays and merchandising.

• Assisted hotel's florist and concierge service.

April 10’ – July 10’ Robbins Brothers AFI/Sales/Proposal Planning

• Jewelry sales

• Greeting and assisting customers promptly as they entered the store.

• Providing concierge service for proposal planning.

• Ensured customers were set up with the appropriate sales associate.

• In charge of store atmosphere and repair orders.

March ‘04 – 2011 Ginger Thai Cuisine Hostess/Waitress/Management

• Greeted and seated customers promptly; took and served orders and cleaned tables.

• Answered incoming lines and processed phone orders.

• Ensured the restaurant was a clean, healthy, and safe environment for guests and staff.

• Made suggestions to customers for a complete dining experience.

Jan 10’ – March 10' The Designer’s Rack Assistant Manager/Sales

• Received and approached customers and completed sales transactions.

• Managed store design, layout and advertising for new concepts of resale and benefits.

• Participated in fairs, shows and other events.

Aug. 05’ – May 08’

Jan. ’08 – May ’08 Keller Williams Intern

• Observed Realtors, attended appointments and client meetings, learning the Realtor’s responsibilities and duties.

• Updated list of showings with instructions and client information.

• Answered phones and assisted with all office tasks, including document preparation and filing.

March ’07 – July ’07 Bank of America Bank Teller

• Processed and recorded all transactions promptly, accurately and in compliance with bank procedures.

• Explained, advised and answered inquiries regarding checking and savings accounts and credit cards.

• Completed balance currency, cash and checks in cash drawer at beginning and end of each shift.

Nov. ’06 – Dec.’06 Zales-The Diamond Store Seasonal Sales Associate

• Responsible for selling merchandise, processing returns and re-stocking items.

• Completed opening & closing procedures and provided exceptional customer service.

May ‘05 – Feb. ’06 T.J. Maxx Cashier

• Sold merchandise, processed returns and stocked merchandise displays.

• Answered multiple incoming lines and provided customer assistance throughout the store.

EDUCATION

Aug. 12’ -Present - Collin County Community College Hospitality Management

Aug. 05’- May 08’ Richland and Collin County Community College

Dec. 2006 Real Estate Program Certificate of Completion

Aug. 02’ – May 05’ L.V. Berkner High School (Graduated a Texas Scholar)

Involved in Dance, Choir, Berkner Girls Service Society, Key Club, & South Asian

Student Association.

VOLUNTEER WORK Office Assistant at Richland College

Responsible for answering general incoming calls, filing, sorting,

routing mail and completing data entry.

SKILLS Microsoft Word, Excel, Power Point, & Windows. Typing 40 pm.

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