Customer Service Home Health

Cristal L. Neese

**** ******** ***** **, *** ***, Brandon, Florida Cell: 813-***-**** *************@*****.***

Receptionist

Professional Summary

A Receptionist who goes above and beyond basic administrative tasks and takes on multiple projects at

once. Excellent work ethic and strength.

A Receptionist who is driven to exceed goals and build long term relationships with customers. Delivers

positive experiences through high quality customer care.

Key Skills

Office Skills: Customer service-oriented, works well under pressure/multi-tasker, Multi-line

proficiency/talent, Cash, check and credit card processing, quick learner, flexible, Strong client/family

relations, professional phone etiquette and excellent communication skills.

Computer Skills: Word, Excel, Outlook, Windows, PCC

Professional Experience

Receptionist January 2007- current

HCR ManorCare of Carrollwood (Tampa, Florida)

• Answers and quickly redirects up to 30-50 calls per day.

• Directs guests and routes deliveries and courier services.

• Opens and properly distributes incoming mail.

• Greets numerous visitors, including VIPs, vendors and candidates for interviews.

• Screens all visitors and directs them to the correct office or patient room.

• Maintains clean reception area and coffee cart.

• Excels in customer service.

Service Cashier August 2004-January 2007

Toyota of Tampa Bay (Tampa, Florida)

• Excelled in Customer Service

• Greeted numerous customers, including VIPs and candidates for interviews.

• Answered and managed incoming calls while recording messages in a high- volume

environment.

• Answered and quickly redirected up to 20-30 calls per day.

• Schedules service appointments.

• Filed and scanned customer service records.

• Check, cash and credit card transactions.

Education

Zephyrhills High School – Diploma

1991-1995

Cristal L. Neese

2107 Sterling Palms Court, Apt 103, Brandon,Florida 33511

Cell: 813-***-**** *************@*****.***

REFERENCES

Professional

* Lisa Johnson-Matthews

813-***-****

BayCare Home Health, RN

* Tiare Williams

813-***-****

*************@*******.***

HCR ManorCare of Carrollwood, Social Services Director

* Kathryn Engstrom

813-***-****

*******@*******.***

Personal

* Bob Saxon

813-***-****

*********@*******.***

Friend

* Jen Brown Farmer

813-***-****

*******@*****.***

Friend

* Pamela Aswell

813-***-****

***************@*****.***

Friend

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