Customer Service Medical Assistant
Resume:
Rosa Benavides
***************@*****.***
Career Objective:
To obtain a position in the medical healthcare field that will allow me to
utilize my skills; to expand my knowledge and offer opportunities for
professional and personal growth within your organization.
Professional Experience:
Physicians Endoscopy Center - Houston, Texas 2012 to Present
ASC Scheduler
As a scheduler for Physicians Endoscopy Center; I am responsible for
scheduling, registering, verifying benefits/precerts/authorizations for 10
GI MDs, including but not limited to preparing of charts, review of proper
ICD9 & CPT; utilizing Advantix & Ggastro software applications.
Responsible for obtaining clinical information to schedule appropriately
and secure the account. Obtaining and accurately inputting information to
properly schedule services and register patient. Also responsible for
performing the necessary financial clearance processes, i.e., contacting
patient with medical benefits/financial responsibility. Professional and
excellent customer service with all levels of staff, management,
physicians, patients and families. I utilize my skills of analytical
thinking, independent judgment and clinical knowledge. I am also cross
trained as a back up to cover front desk; checking in patients for 32 MDs /
45-80 patients a day. (avg. low peek vs. high peek season) I was also cross
trained for medical records. Knowledge of HIPAA. Submitted reports (by
exporting excel files)
Splash Water Systems - Houston, Texas 2010-2011
Accounts Receivable and Accounts Payables
Responsible for the day to day operations of A/R and A/P; Focused on the
collection of past due accounts, interact with customer and management.
Training of staff, informed staff of new guidelines, focused on
departmental objectives, strategies. Maintained A/R to a minimum by
researching and followed up on delinquent problem accounts; making
collection calls/mailing statements. Supportive assistance to customers
with questions and concerns regarding their billing related issues.
Persistent, effective follow up of A/R. Responsible for producing accurate
EOD reports in a timely manner.
Responsible for posting all mail-in payments, producing reports, ensuring
all payments are entered daily. Balanced work for daily close. Responsible
for producing accurate EOD reports in a timely manner and for the
preparation and delivery of bank deposits.Perform basic front office
administrative duties as required. Assisted with Marketing and handled
multiline phone system. -Utilizing Peachtree System.
Manuel Solis Law Firm - Houston, Texas 2009-2010
Legal Assistant
Assisted the general public with their applications regarding divorce,
immigration, hurricane Ike victims Worked with the attorney and with
paralegals regarding cases & legal documents; assisted customers with
questions or concerns regarding their case.
Michael Stevens Construction - Houston, Texas 2008-2009
Field Secretary
Responsible for day to day operations of dispatching the contractors on
site; processing daily assignments; processed weekly paperwork regarding
open assignment's, time sheets and invoicing, Responsible for filing of
documents. Responsible for producing weekly reports for weekly management
meetings; assisted with marketing. Handled multi-line phone system.
Aries Landscaping- Houston, Texas 2001-2005
Owner
Responsibilities include administrative and operations oversight for 10
workers (landscape crew and lawn maintenance crew) Over 50 residential
homes and 5 commercial contracts. I am responsible for all daily operations
to include monitoring customer satisfaction and handling issues to ensure
customer complaints are resolved and process improvements are initiated in
areas that offer opportunity to better meet customer needs and
expectations. Daily tasks include all aspects of revenue, property, risk,
and personnel management. Included in these tasks include management of
business expenses, collaboration with personnel regarding strategic
initiatives in the area of marketing. Responsible for creating, managing
capital and operational budgets for my business; for conducting weekly
meetings with crew and identifying opportunities for process improvement
and growth.
Skills:
Microsoft Office XP; Word, Excel, Outlook, Vista, OfficeEquipment
Operation, Problem Solving, Customer Service, Account Management, Telephone
Reception, Data Entry, Typing, HIPPA Certified.
Languages: Fluent Spanish
Education: Spring Woods High School - Houston, Texas
Northwest Educational Center - Houston, Texas - Medical Assistant
Certified 2012
Volunteer Service: Tallowood Baptist Church - Fundraisers and Children's
Bible studies
References Available upon request
Practice Management Systems: Advantix, Ggastro,Gcare
Contact this candidate